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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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Is this garden leave??***Resolved***


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My GP has said I'm fit to return to work and has signed a sick note to this effect, but my employer's OH doctor recommends my employer commissions a report from a neuro psychologist prior to any return.

 

As I'm fit to return I do not believe I should have to take any delay as annual leave and it can't be classed as sick leave, as I'm considered fit to work. What is the solution? Would this be "garden" leave?

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Have they said it will be annual leave ?

 

Normally in this situation, a company will just pay you as normal similar to garden leave and you return to work when the employers OH are satisfied that you are safe to return to work. The reason it would not be annual leave, is that from a health and wellbeing point of view it would not be sensible or good practice to see your holiday time eaten up. You will need leave time during the year, so you have opportunity to recharge your batteries during the working year.

 

Suggest you contact your employers line manager to discuss and obtain written confirmation of the exact position.

Edited by dx100uk
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"garden leave" is when you are not working yoru notice but need to be available

 

this is "medical suspension" and most organisations would resume wages

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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Check in your Employment Contract for anything on Sicknesss/illness/Capability also check the Company Employees Handbook if they have one.

 

Are they using their Capability Policy???

 

1. When did you start employment with this Company?

 

2. How long have you been Employed with this Company to date?

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I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

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are you currently being paid sick leave? if so i wouldnt expect that to change. If not then it can be read as you are currently suspended pending the outcome of a medical and they should pay you as they would be obliged to do so for any other reason.

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As it's the Easter weekend it's too soon for HR to have communicated with me so unable to respond with any detail. I hope to be hearing something this next week so shall post HRs response.

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the it will continue until they have done their deliberations. If they then refuse to let you return to work they should start proceeding to dismiss you on capability grounds or arrange a return t work in some graded return scheme agreed by OH and yourself. ita may be light duties or shorter hours but they cant do nothing and refuse to pay you,

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Received a letter stating I would be on half pay from now on. @phoned HR but the person I need to speak to is on leave.

 

 

Dear company,

 

as you are aware my doctor has signed me on as fit to work

 

I have been waiting for X weeks at your request for an additional medical check. I am fit and fully able to resume duties, yet about to be put on half pay.

 

This feels discriminatory. Please confirm I am in fact on medical suspension at your request and will continue to receive full pay, or confirm I can recommence duties immediately.

 

Yours,

 

you.

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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More news on this.

 

Today I received an email from HR. They say I am now on half pay because the Occupational Health doctor's recommendation that I have a psychological assessment, takes precedence over my GP who maintains I am medically fit to return to work on a phased return.

 

In addition it has been 17 days since my employer received the OH report and the recommendation but today they are finally making the actual referral.

 

I now feel compelled to seek legal advice.

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If they think you have a mental health concern going in heavy handed may simply confirm their prejudice. I would send the letter first....

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Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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An update.

 

I'm on half pay while awaiting the psychological assessment suggested by the OH doctor.

 

My employer says it would be too risky for me to return to the workplace without back to work suggestions from the psychologist (I've only had a stroke six months ago!).

 

Despite my argument that this is medical suspension and my GP saying I'm fit to return, my employer has overruled my GP.

My union say I have no option than to go along with what's happening and see my GP to ask him to say I'm sick with work related stress..

Edited by dx100uk
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what good will seeing your GP do?

 

push hard, very day, for that OH appointment. Not having it is costing you.

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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If I might make an observation that had not been contributed hitherto, but which will cast some light on the subject,

 

whilst in no way suggesting that the employer is "morally correct", it should be pointed out that they are legally correct and the OP is laboring under a misapprehension that they have been signed as fit for work by their doctor.

According to what the OP says here, that is not what the GP has said.

 

"Fit for work" means returning 100% to your full job with all duties and hours. That is not what the GP said.

The for note must therefore say "may be fit for work on a phased return" or words to that effect.

 

That is ADVICE to the employer, so they are not refusing to accept the GP diagnosis or overruling it.

They are simply choosing not to comply with the advice.

 

In order for this to be a medical suspension, the employer must refuse permission to return to the FULL job in all its glory.

If the GP is willing to provide a fit note that says they are fully fit with no exceptions, then if the employer ignores that it becomes a medical suspension.

The unions hands are tied at the moment. The employer is legally correct.

Edited by sangie5952
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Thanks Sangie595 - my fit note says I'm to return on a phased basis though, as you say, my employer has overruled the GP's opinion and has a right to do so. However, the OH doctor who suggested a neuropsychological assessment following my stroke could be carried out concurrently with a return to the workplace. The employer has chosen not to do this.

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And that's the problem - they have a right to do so.

The OH doctor also only gives advice.

 

I don't know if it's an agenda, or just being super cautious.

I don't have the information to make an informed guess about that.

 

What I can say is that the employer is acting within the law.

Nothing there to see ... Yet.

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Further update

 

For some strange reason my employer is now allowing me back on a phased basis prior to the neuropsychological assessment. I'm unsure what to think about this! At least my return will put me back on full pay.

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Not to be the bearer of bad news,

but are you sure it does that?

 

Many employers did not pay full pay on a phased return

- they pay the rate that is earned,

so if you work half the week,

you get half the pay.

 

Many people don't notice that is the case because they have company sick pay,

and that makes up the balance.

 

In effect they are being paid part salary and pay sick pay.

 

If you have sick pay,

it amounts to the same pay so nobody notices or cares.

 

But since your company sick pay had run out,

it might not be full pay unless your terms specify that.

You need to check

- don't assume.

Edited by sangie5952
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  • 1 month later...

I intend to represent myself at a tribunal if the initial intervention of ACAS fails. I'm seeking £1600 of deductions from my salary that my employer took and is a failure of adhering to their own policy.

 

I don't feel it's worth employing a legal representative and want to do it myself but would appreciate any tips.

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