Jump to content


  • Tweets

  • Posts

    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • Here are 7 of our top tips to help you connect with young people who have left school or otherwise disengaged.View the full article
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Lloyds Breach of SAR court claim issued ***Resolved***


Redmountie
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 1883 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi All,

 

I applied to Lloyds for an SAR. The SAR was correctly made and accepted by Lloyds.

 

I contacted Lloyds SAR Team via telephone, several times (at least three times) during the 40 day statutory period, and on each occasion, they advised me that there were no issues, and that they would be dispatching the SAR data, within the 40 day statutory period. The day before the 40 day statutory period was due to expire, I contacted them one last time.

 

On this occasion Lloyds advised that because I had phoned them 3 weeks into the SAR period, and asked for specific information (i.e. PPI and Loan information), they had reset the 40 day statutory period, and that my SAR request would now not be sent until the end of this month.

 

When I phoned Lloyds asking for this specific information, I firstly clarified with them, that by asking for this specific data, there would be no delay in the original SAR date. The SAR Team advisor i spoke to confirmed that there would be no delay. The whole purpose of asking Lloyds for this specific information was so that they didn't have to trawl through years and years worth of data.

 

Had i been told at this point that there would be a delay or the statutory 40 day period would be rest, i would have left the SAR request as is, and got them to send me everything. My fault for trying to be helpful towards Lloyds. Lloyds stated that they had sent me a letter advising me that they were delaying the SAR disclosure.

 

They stated that they had sent me the letter on 7th March 2018, yet as speaking to them on 12th March 2018, I had nothing through the post. I eventually received a letter from them on 16th March 2018. My issue here is, if they had known they were delaying my SAR when i originally phoned them (3 weeks into the SAR 40 days), why did they leave it for over 2 weeks to notify me that it was being delayed. Also, i have phoned them on a number of occasions and at no point have they advised it was delayed.

 

The 40 day statutory date has come and past, so i issued Lloyds with a Letter Before Action (LBA), giving them an extra five working days to send me the SAR. They failed to do this so i have now issued an N1 Particulars of Claim for breach of SAR Request. This was done via money claim online. I have confirmed that Lloyds received the N1 Particulars of Claim, via a signature on special recorded delivery. I have also submitted an N215 Certificate of Service in relation to this.

 

I have now received correspondence from Lloyds who have instructed solicitors on their behalf and are defending the claim.

 

I am not sure on what actions i need to take next. I am not legally trained and have limited knowledge of civil court proceedings.

Please can i have some advise and help on what i need to do next.

 

Aside from the N1 Particulars of Claim, i have also submitted a complaint to the Information Commissioner's Office, for the breach of data protection.

Link to post
Share on other sites

  • Replies 94
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

Well done on issuing proceedings. Lloyds are a dishonest company which get away with far too much. They often find themselves in breach of SARs and it is about time somebody took them on.

 

However, not so well done (I'm afraid) on not having a game plan for this before you start the action. We will be pleased to help you, but we may find that it could have been done in a different way.

 

Please will you post up your claim. Also, have you made a complaint to the Information Commissioner? I suggest that you do this. Unfortunately it is probably left too late but if you had a written confirmation from the information Commissioner that they were indeed in breach of their data protection obligations then this would help you enormously. I suggest that you make a complaint to the information Commissioner immediately. Do it by telephone tomorrow and then follow up with an email. Make sure you get names and reference numbers of the complaint.

Link to post
Share on other sites

Sorry, I just re-read your post. I see that you have in fact made a complaint to the Information Commissioner. Well done – you are doing the right things. When did you make your complaint?

Link to post
Share on other sites

Hi BankFodder,

What information shall i post with regards to the claim? Is the below ok?

 

30/01/2018 SAR Request submitted to Lloyds - 40 day deadline 11/03/2018

06/02/1018 Letter from Lloyds confirming receipt of SAR with a deadline date of 13/03/2018

19/02/2018 Contacted Lloyds to ask for specific information and confirmed deadline date was still 13/03/2018. SAR Team advised no issue and still on target for deadline of 13/03/2018

06/03/2018 Contacted Lloyds to confirm SAR deadline of 13/03/2018 was still on schedule. SAR Team advised no issue and still on target for deadline of 13/03/2018

12/03/2018 Contacted Lloyds to confirm SAR deadline of 13/03/2018 was still on schedule. SAR Team advised that the 40 day statutory period had been reset and was now anticipated being end of March 2018

14/03/2018 Letter Before Action submitted to Lloyds (giving 5 working days - 19/03/2018)

20/03/2018 Complaint submitted to Information Commissioner's Office (ICO) regarding breach of (SAR) Data Protection Act 1998. Confirmation email received from the ICO confirming receipt of complaint correspondence

21/03/2018 N1 Particulars of Claim issued via Money online

21/03/2018 Notification of Service received from Royal Mail

23/03/2018 N215 Certificate of Service sent to Money Claim Online

27/03/2018 N9 Response Pack received from Lloyds Solicitor's (defending claim) and N434 Notice of Change Legal Representative

 

Yes, i have completed the ICO's online complaint form and sent it to them on 20/03/2018. They have since confirmed receipt of my complaint correspondence later that day (i.e. 20/03/2018).

Link to post
Share on other sites

Please will you post up the claim form in pdf format

Link to post
Share on other sites

If you have a scanner the software normally contains the software to scan in PDF...otherwise just type it out here by hand (Verbatim) less any identifiables.

 

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

Link to post
Share on other sites

please read UPLOAD

it tells you how to do it.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

your issue is you asked for specific info

should have asked for all info...

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

We are very happy to help you and we do it free of charge. You get hundreds of pounds worth of advice and may be more from here free. However, it is very helpful to engage more closely with the thread and also we do need to see documents. For less than £50 you can get a very decent scanner from PC World – and you still have the scanner for years after your problem is sorted out.

Link to post
Share on other sites

I have also served a Certificate of Service and sent this to County Court Business Centre and asked them to add it to my Money Claim Online case file.

 

I have received an N9 Response Pack from Eversheds and Sutherlands. They have indicated that they intend to defend all of the claim.

 

I have now received the data from the SAR on 28-03-2018, via signed for delivery. They sent me every document on file, since I have banked with them. Some 18 years, so it came in two massive bundles. Not sure why they did this, as when i contacted them on 19-03-2018, i did specify the documentation i needed.

 

Having checked the two bundles, i note that they have not enclosed copies of the application form or consumer credit agreements for any of the accounts/loans i asked for.

Link to post
Share on other sites

 

Having checked the two bundles, i note that they have not enclosed copies of the application form or consumer credit agreements for any of the accounts/loans i asked for.

 

They wont...nor obliged to........you must request your agreements by way of a section 77/78 request

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

Link to post
Share on other sites

We are very happy to help you and we do it free of charge. You get hundreds of pounds worth of advice and may be more from here free. However, it is very helpful to engage more closely with the thread and also we do need to see documents. For less than £50 you can get a very decent scanner from PC World – and you still have the scanner for years after your problem is sorted out.

 

BankFodder, I have attached the N1 Particulars of Claim as requested.

Link to post
Share on other sites

Thank you.

 

Okay it looks fairly straightforward – except that you have asked for a court order. This ramps it up slightly because a mere defence from the defendants won't really do the business and they will have to be hearing in order for the judge to decide whether or not to make the order.

 

It might have been handy to have waited until the complaint to the information Commissioner had received a an indication as to whether or not they thought there was a breach. If they had indicated that they thought the bank was in breach then the whole thing would be very straightforward. As it is, you are waiting for a response from the information Commissioner. Have you told the information Commissioner that you have started a legal action? It will be better not to because they might feel constrained not to give any opinion in view the fact that proceedings had been started.

 

There's not a lot you can do now except to wait for the expiry of the 28 days from the issue the claim to see whether or not they put in the defence. They probably will put in a defence on time in which case you will have to come back to us and tell us what they say. If by some chance the deadline expires and they have not put in the defence then I would suggest that you move very quickly to apply for judgement. However, it is likely that they will put in a defence.

 

I would imagine it's highly likely that they will contact you and try simply to pay the money that you are after and to get you to drop it. Do I understand from you that since issue the proceedings they have complied?

Link to post
Share on other sites

Thanks for the reply and the guidance BankFodder, very much appreciated, as i have no legal training and feel like a fish out of water.

 

I got the template for this N1 Particulars of Claim, from another CAGER's thread, so i thought it was the standard template to send to the Courts. Apologies if it is incorrect or if i have inadvertently asked for a court order, when i shouldn't have. I thought the content was correct when i sent it.

 

When I submitted my complaint to the ICO, I did enclose a copy of the bank letter, advising them i was taking them to County Court for non-compliance. I didn't disclose this fact on the ICO complaint form though. Although, from the letter, i suspect the ICO will be aware of the pending Court case.

 

Lloyds have sent me the SAR data and i received this on 28.03.2018.

 

So, Eversheds Sutherland Solicitor's have filed the N9 Acknowledgement, and i just need to wait now to see if they submit a defence within the 28 days? If they do offer to settle out of court, should i accept, now that i have the SAR data? And if they do submit a defence, what do i need to do next please?

Link to post
Share on other sites

Let's see what they offer – if anything and also what the defence is.

 

You should be aware that they may test you by supplying a defence and then waiting for the matter to be allocated and then to go to a hearing.

 

There are two problems here. First of all, they may decide to bluff you out and see if you are prepared to pay the hearing fee. I'm not sure how much that is – but it might be a couple of hundred quid. It is very unfair but the costs have gone up in the past couple of years. If you pay the hearing fee they will then know that you're serious and they may then start to negotiate. Of course if you win then you will get your hearing fee and other costs back.

 

The second thing that could happen is that because you have asked for a court order the judge may consider that this is no longer a small claim and he my allocate it to the fast track. If that happens then if you lose you will be liable for a fair amount of costs and that would probably excite the banks solicitors to start putting pressure on you and also to spin it out to increase your exposure to costs. I think it is unlikely that it would be allocated to the fast track – but I am simply explaining the various things that might happen

 

I'm afraid the whole thing becomes a bit of a game. If we had helped you in the drafting of the claim form then I think we probably wouldn't have asked for the court order. We would simply have asked for a payment and this would have kept things simple and at a manageable level.

 

I'm afraid that in the circumstances if they happen to come back to you with a settlement offer that on the basis that you now have your SAR disclosure, you might be best off accepting it – but let us know first.

 

If I had been helping you draft claim then I would probably have made a symbolic claim of money on the basis of a DPA breach of your SAR but also of a breach of the banks obligations to treat you fairly and to communicate with you fairly under BCOBS.

 

I think that this alone would have been sufficient to concentrate their minds.

Link to post
Share on other sites

  • 3 weeks later...

So in relation to my DPA non-compliance complaint to the Information Commissioner, I have today received an email from the Case Officer. It is their view that "Lloyds Bank is unlikely to have complied with its obligations under the Data Protection Act 1998". He further advises in his email that he he written to Lloyds asking them to ensue it responds properly to my as soon as possible, certainly within 21 days.

 

The Case Officer has asked Lloyds Bank to provide them with an explanation for the delay and has given them 28 days to respond to the ICO on the issue.

Link to post
Share on other sites

Good well done. This is exactly the response you're looking for.

When are the 28 days up?

If you have not received a defence then it must be nearly time to apply for judgement

Link to post
Share on other sites

Incidentally I think that it is highly likely that they will simply try to buy you off by paying you what you are asking in the claim.

I suggest that you let us know before you accept anything because we might be able to make some other suggestions

Link to post
Share on other sites

I am glad you have mentioned the 28 days as i have an issue with the County Court Business Centre. They have registered the Acknowledgement of Service as being 26/03/18. However, the N215 Certificate of Service i submitted shows the date of service as the 23/03/2018. The CCBC say they add five days on from the date i served the claim. That was on 21/03/18. So the 28 days expires on Monday and so far no defence has been received/entered. i am looking to request judgement immediately. I am assuming i have to wait until tuesday morning (the day after) to request judgement?

Link to post
Share on other sites

The 28 days is from the date of service of the claim. If you issue on MoneyClaim then for a business this is generally speaking two days after the date of issue. 28 days runs from then. If you serve an individual then I believe that the date of deemed service is five days after the date of issue.

 

Anyway, I'm assuming that you have issued this on MoneyClaim and so just keep on going back every day until it allows you to apply the judgement.

 

Also you should be aware that even if you have applied for judgement, if they file a defence during the "processing time" (about 10 days), that the court staff may still decide to allow the defence and reject your application for judgement. It seems unfair but I suppose they try to take a pragmatic view

Link to post
Share on other sites

Fodder, just checking in. Tomorrow is the deadline for them to file a defence and i received nothing from them Friday or yesterday. Do i have to wait until the following working day (i.e. 24) to submit, or can i request judgement same day, say in the evening? Not been in this position before, so making sure, i do everything correctly and as per CPR.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...