Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.

£6.99



Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)


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  1. #1
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    Default Laptop problems from Very

    I ordered a Lenovo laptop from Very in November 2016 for a birthday present in December.
    It was around 375.
    I tested it before we gave it to our daughter on December 21st and it was fine.
    She used it to browse the Internet, watch YouTube and play games. And occasionally used photoshop.

    Around May 2017 I did a scan using the lenovo help centre application that came with the laptop and there was a couple of hard drive errors.
    I contacted very and they said to contact Lenovo which I did.
    They said it was hard drive failure and we arranged for it to be picked up and taken to to Germany to be repaired.
    It took a little over a week to come back. They replaced the hard drive.

    I switched it on and there was strange display issues.
    The screen was glitchy and it was unusable.
    I contacted lenovo again and he told me to try a few things which didn't work so he arranged for it to be picked up again and taken to Germany for a second time. When it returned to us they had replaced the motherboard and the processor.

    This was around June 2017 and its been working okay until this week when it won't even turn on.
    I've just about had enough with very and lenovo.
    I know the warranty is up but surely after replacing three core parts of the laptop I shouldn't be having yet more issues.


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    Default Re: Laptop problems from Very

    Lenovo Services and Warranty | Lenovo UK
    https://www3.lenovo.com/gb/en/services-warranty/
    STEADFAST RELIABILITY. Lenovo systems undergo stress tests to meet rigorous reliability standards. Many of our laptops pass 8 military tests for extreme condition with dust and vibration, heat, cold, altitude, water, and humidity. SEE THE OTHER REASONS ...


    does it?

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    Default Re: Laptop problems from Very

    you dont have to rely on the warranty, these things are supposed to last for 5 years and the CRAicon sets out what is supposed to happen. Ask lenovo for a new one before hitting them with the law


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    Should I be asking Lenovo for a new one or Very?


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    Default Re: Laptop problems from Very

    CRAicon is against the retailer

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  6. #6
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    Default

    I've spoken to lenovo and they said "If it has been more than a year since purchase, it is not under warranty and therefore you will be assessed for the cost of the repair. Thank you and have a nice day."

    So I will be contacting Very tonight.


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    Default Re: Laptop problems from Very

    Your rights are exactly against Very as they are suppliers. Don't expect them to be helpful. In fact I think I read just yesterday that either they or their parent company are in trouble and are laying off about 2000 employees.

    If I were you I would move quickly on this. Write a letter to very and tell them that you hold them responsible and that you want it repaired or replaced. Point out to them that it is their responsibility under the Consumer Rights Acticon.

    I doubt whether they will be very cooperative and I would plan threatening and beginning a legal action pretty quickly. It's not worth mucking around with these people. Although you seem to have had a very fast turnaround last time, if very send off repair this time I would be at all surprised if it is several long weeks. I would say that it would be reasonable to expect it to be repaired and returned to you within three weeks.

    Read our customer servicesicon guide and implement the advice there if you are thinking of doing anything on the telephone. We get lots of stories about Very here. They're certainly not the kind of company that I wouldn't do business with



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    Default Re: Laptop problems from Very



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  10. #10
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    Received this email from very.



    We are sorry to hear about the current state of the item.

    We have looked into your account, and we regret to inform you that the item is outside from both the Home Approval Guarantee period and the Supplier's 12 Month Warranty period.

    A way forward is to obtain an Independent Report from an Engineer to inspect the item for manufacturing faults, and forward the report to us.

    Please be advised, the report must display the following details:

    Contact details of independent Engineer
    Clear letterhead showing on the top of the report
    The description of the manufacturing fault found
    The cost of the repairs

    Upon receiving the required information, we will further offer our guidance and advisement, for a proper resolution.

    We apologise for any inconvenience caused.

    Kind Regards,

    Vuyo Nyati

    Very customer servicesicon team


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    Default Re: Laptop problems from Very

    I have no idea why you have allowed this to go on for so long. It's over a month hence we advised you to contact them and to lay down on the line. Now you have received a perfectly predictable reply from Very who are a niggardly capital company that frequently attempts to deny their customers their customer rights. I can think of parallels with Currys/pc worldicon.

    They are playing you like a fish.

    There are three ways you can deal with this.
    You can either let it go and put it down to experience.
    Or you can do what they say, find yourself an independent engineer, pay 100 or so for a report, send it off to Very and then wait for another month or so for their reply which may or may not agree to give you what you want – but probably not.
    Or you can take control of the matter – take a risk on the claim fee, and write to them and given 14 days or you will begin a legal action – then bring it. Don't bluff and don't muck around. In this case, they would probably say they want a report – if it goes to court, then easily take the laptop to court, explain to the judge what has happened and switch on in front of him. When it doesn't switch on you simply invite them to draw his own conclusions as to whether or not this is satisfactory quality and for a reasonable period of time. You have an 85% chance of success. The chances that Very will bottle it and pay you out rather than go to court are probably about 70%.

    So there is a slim chance of losing and if you do lose then you will lose your claim fee – about 50 quid and also a hearing fee – which might be 100 quid or so. Somebody else can put me right on this – or you can go look it up.



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    Default Re: Laptop problems from Very

    By the way, I don't think we asked you how you paid for this. Was it with a credit card?



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    Default Re: Laptop problems from Very

    Or how do pay your very account

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  14. #14
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    Quote Originally Posted by BankFodder View Post
    By the way, I don't think we asked you how you paid for this. Was it with a credit card?
    It was with a debit card.

    I had previously sent 3 letters which they ignored. I have 2 phone callsicon which I have recorded and I am sending a letter before court action this morning.


  15. #15
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    Very have acknowledged the court letter and intend to defend in full. So it looks like I'm going to court then!


  16. #16
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    Default Re: Laptop problems from Very

    Or run it till the last minute and see if you blink first

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  17. #17
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    Quote Originally Posted by dx100uk View Post
    Or run it till the last minute and see if you blink first
    Maybe yeah. I'm not blinking. I'm taking the laptop into the court and I'll see if the judge thinks it is acceptable it doesn't work still after major hardware replacements.


  18. #18
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    Default Re: Laptop problems from Very

    when they blink cost element??? maybe alloowed??? sure someone will advise/?

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