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    • Your page numbers should run through your WX and exhibits so im concerned its page x of 9.
    • The CMA’s latest monitoring report on road fuel shows that prices at the pump have risen since late January, accompanied by above average margins and spreads.View the full article
    • Paragraph 18 – you are still talking about Boston stolen items. About time this was fixed??? Paragraph 19  In any event, the claimant's PS5 gaming device was correctly declared and correctly valued. The defendant accepted it for carriage and was even prepared to earn extra money by selling sell insurance in case of its loss or damage. New paragraph 20 – this the defendant routinely sells insurance in respect of "no compensation" items (a secondary contract contrary to section 72 CRA 2015) new paragraph above paragraph 20 – the defendant purports to limit its liability in respect of lost or damaged items. This is contrary to section 57 of the consumer rights act 2015. The defendant offers to extend their liability if their customer purchases an insurance cover for an extra sum of money. This insurance is a secondary contract calculated to exclude or limit their liability for the defendants contractual breaches and is contrary to section 72 of the consumer rights act 2015. New paragraph below paragraph 42 – the defendant merely relies on "standard industry practice" You haven't pointed to the place in your bundle of the Telegraph newspaper extract. You have to jiggle the paragraphs around. Even though I have suggested new paragraph numbers, the order I have suggested is on your existing version 5. You will have to work it out for your next version. Good luck!   Let's see version 6 Separately, would you be kind enough to send me an unredacted to me at our admin email address.
    • UK travellers have been turned away at airports because their passports are not valid for EU travel.View the full article
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Rbs Advanta - Now "mint"


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I suppose I did things slightly ar*e about face. On 23/10/06 I sent the standard template letter to Royal Bank of Scotland plc requesting they refund the charges which they had levied on the account over the last 6 years etc. etc.

 

A reply, dated 03/11/06 from MINT, Chargebacks and Disputes, Customer Service, PO Box 6050, Southend on Sea, was subsequently received which read:

 

I understand you wish to have all charges applied to your account refunded. Although the OFT produced a statement on 05/04/06 concerning the nature of these charges, we do not accept their findings in respect of credit card fees. Although a response has been submitted to the OFT I do not feel it pertnent to comment at this time. Whilst strongly disagreeing with the findings RBS has lowered the fees charged to £12.00as of 28 June 2006. However, we do not feel claims for monies processed prior to this to be refunded to the lower rate. The charges were processed in accordance with the terms and conditions of the account of which you agreed when opening the account and I do not feel your comments surrounding any unlawful action, on behalf of RBS, to be justified. Indeed, it is the non compliance of the conditions of agreement, which were not met which subsequently affected the charges to your account. Any charges or default registered against the account was due to a breach of the contract you had signed with RBS in order to obtain the Mastercard account. Therefore, it is not possible for any adverse action taken against your account to be refunded or removed as you had been provided with opportunities to avoid such situations at the time and the appropriate action had not been taken. I trust I have clarified the Bank's position in this matter. Signed, Adam Porter, Senior Customer Advisor, Customer Care Team. Just out of interest, their letter of response had 2 dates on it - on the right hand side, 7th August 2006 and on the left hand side 3rd November 2006. It was received by me on 08/11/06.

 

I replied on 08/11/06 saying: I am very disappointed with your response etc. etc and requesting repayment in full of this money stating that if they did not comply fully within 14 days I shall begin a claim against them. It was at this point that I realised I could not locate my statements and so on the same day sent a Subject Access Request together with £10 postal order and this was acknowledged on 16 November advising that copy statements will be sent to me within the 40 day timescale, detailing the required information.

 

RBS has not acknowledged my letter of 08/11/06 in relation to my request for the full refund of fees and until such time as I receive the copy statements I cannot commence my claim.

 

Does anyone have any advice on how to proceed now - I obviously cannot take the action threatened in my letter of 08/11/06 as I do not have the information. Can I just sit tight until such time as I do have it or do I have to start from scratch?:-x

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well you have indeed done thigs upside down - that is why it is important to read the step by step instructions - there is no point you will sue them if you don't have info to back that up,

 

Anyway in the long term no harm done - when you get statements post back and let us know how you are gettin on. In meantime plenty of things onsite to join in with and read about.

 

Hope house move was ok and you are settling well in new home.

Consumer Health Forums - where you can discuss any health or relationship matters.

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