Jump to content


  • Tweets

  • Posts

    • Yep, I read that and thought about trying to find out what the consideration and grace period is at Riverside but not sure I can. I know they say "You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is"  but I doubt they would disclose it to the public, maybe I should have asked in my CPR 31.14 letter? Yes, I think I can get rid of 5 minutes. I am also going to include a point about BPA CoP: 13.2 The reference to a consideration period in 13.1 shall not apply where a parking event takes place. I think that is Deception .... They giveth with one hand and taketh away with the other!
    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
    • Women-only co-working spaces are part of the new hybrid working landscape, but they divide opinion.View the full article
    • The music streaming service reports record profits of over €1bn (£860m) after laying off 1500 staff.View the full article
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2078 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi everyone, I hope someone can help with this I am at my wits end!

 

Barclays have closed my account and say they are investigating due to breach of terms,

however there is £6500 in the account which I can't get access to or transfer to another account.

They won't tell me anything and say I cannot complain because I closed the account even though I didn't!

 

Background:

Last year I did some work as a subcontractor for a company and my wages after CIS deductions were paid into my Barclays current account,

 

after talks with them we agreed that I take over the full jobs (project manage and complete works with my own subcontractors).

I already had a separate ltd company so I started using this for the new work as a contractor, set up CIS, VAT, Corporation Tax etc. and obviously a separate bank account for the ltd company.

 

All was going well but then the company I was doing the work for went into liquidation, they set up another company the same day.

At the same time they paid three invoices for the limited company into my personal Barclays account (which they had on file) despite having the ltd company bank account details (which they had been paying into up to that point!).

I tried to transfer the money straight over to my ltd company account but the transaction was blocked.

 

I then got a letter asking me to come in to the branch and close my account due to 'breach of terms'.

I went into the bank and was told I couldn't close the account because there was now an investigation.

 

They would not tell me anything else but asked me to prove where the money came from, what it was for and why it had been paid into my personal account.

I took all my invoices in, along with a letter explaining the situation , a letter from the company I worked for and all my up-to-date Tax/VAT/CIS returns and statements.

 

All is above board, I run my company very carefully and I have never had any fines, debts or so on.

 

I was then told I would receive a letter within 10 days.

I didn't,

 

I went back in to the branch,

I spoke to the manager

she spoke to the investigations team

they wouldn't give any information

said it should now be resolved in two weeks.

 

The next day I got a large envelope containing all the bank statements from my account and a letter saying that these were for my records since I had closed my account = which I haven't done!

 

I spoke to them again and they said they couldn't help and I should hear something by 9th May!

I explained that I was trying to run a small business, this was money for my business and it was causing me a problem.

They said they couldn't help until they had concluded their investigation.

I asked what had happened to all the evidence I brought in and if they needed anything else and they said they couldn't discuss the matter!

 

I phoned the complaints department and stated my complaint about the treatment I had received and the fact that I couldn't access the money, they said I couldn't complain because the account was closed.

I asked who closed it because I certainly didn't and they didn't know.

I do not know what to do.

 

My business is relatively new and small, this money is a large chunk of my turnover to date.

I will soon have tax and vat to pay along with my subcontractors and materials.

I am managing at the moment but it is going to be a struggle.

 

I can't get anywhere with the bank either in branch or on the phone,

nobody will tell me what the hell is going on and they just keep adding more and more time on.

 

If anyone can help or point me in the direction of someone who can I would be extremely grateful.

 

I haven't done anything wrong, it was a mistake on the part of the company I work for that the money was put in the wrong account.

It just feels like I will never get this money back or an explanation of what the issue is.

 

Thanks in advance.

Edited by fkofilee
Spacing Added
Link to post
Share on other sites

quite common for Barclays to do this sadly - they'll cite money laundering or fraud as the reason.

they'll have trash your credit file too.

 

stop using the phone or record your calls!

writing only!

 

get an sar running to them as well.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Hi S&A and welcome to CAG

 

Anti Money Laundering Regs or maybe, if the liquidation happened in questionable circumstances, some sort of fraud investigation is going on.

 

They are always very tight-lipped and you'll be lucky to get any info from Barclays apart from the SAR response.

 

Can you say which bank was used by the liquidated Co.

 

:-)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Link to post
Share on other sites

The bank for the liquidated company was Natwest.

Sending the SAR today, thanks for the advice.

Tightlipped is an understatement, they are giving nothing away and I can't even speak to anyone about it because they won't tell me who I need to talk too! The last straw was telling me they couldn't accept a complaint, it seems I am being blocked from every angle even though I haven't done anything wrong.

Link to post
Share on other sites

“Tight lipped is an understatement”....

 

If the transactions have triggered concerns of money laundering, the law requires them to avoid “tipping-off” those concerned in the transaction that there is an anti-money laundering (AML) suspicious transaction report (STR)

 

https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/271862/money_laundering_1_.pdf

Paragraphs 10 & 11.

 

Has there been a STR? Might this be an explanation?

Link to post
Share on other sites

Sending the SAR today, thanks for the advice.

 

What address are you using for the SAR? The one on this website is different to what Barclays told me over the phone:

 

DSARS, 51 Saffron Road, Leicester, LE18 4US. I thought this was for Barclaycard, but they are adamant it's for Barclays personal and business account holders too.

Link to post
Share on other sites

Barclays Bank PLC

Privacy and Data Protection

Radbroke Hall

Knutsford

Cheshire

WA16 9EU

 

:-)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Link to post
Share on other sites

  • 4 months later...

When I applied for a Barclays SAR back in June I wrote to:

 

The Data Protection Team

Block 12

Barclays Bank PLC

Radbroke Hall

Knutsford

Cheshire

WA16 9E

 

They replied saying 'you've recently requested copies of telephone conversations. In order for us to retrieve these please provide the following information: the number you called, the number you called from, date and time of call).

 

That letter came from:

 

The Manager,

Barclays General Data Protection Regulation (GDPR) Team

Barclays Bank Plc,

Privacy and Data Protection

Leicester

LE87 2BB

 

I wrote back saying there hasn't been any calls. (I should have said 'if there was I would have recorded them anyway :) ') They sent me paper docs on the 40th day. (this was pre-gdpr, so 40 days for SAR, now it's 30 days and you can request docs in electronic format, and they have to comply)

 

I think the most up-to-date address/email to use for SARS now is:

 

The Data Protection Officer,

Barclays Bank UK PLC,

Leicester,

LE87 2BB

 

email: [email protected].

 

the last address/email above is what's on their website: https://www.barclays.co.uk/important-information/privacy-policy/

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...