Hi There, I am new to this site and need some advice please.

I have recently submitted a PPI claim to Natwest in respect of PPI.

I sent them a copy bank statement (dated 1998) depicting 'Credit Card Repayment Protector' being deducted at GBP30.67 per month on a balance of GBP4151 per month.

I rang them and they have stated that this is CPP and not PPI.

I know that this is not the case and have told them that.

Any advice at all please and thanks?

I have been informed that a rough calculation is that the PPI would have cost 77p for ever GBP100 outstanding on my credit card balance each month.

Therefore the monthly payment of £30.67 on a balance of circa £4151 seems to suggest I was indeed paying the above insurance premium.

Whereas NatWest CCP Credit Card Plus cost £36.99 a year

dunno what they are talking about do they!!

follow this

https://www.consumeractiongroup.co.uk/forum/showthread.php?318646-PPI-Single-Premium-Your-questions-answered(1-Viewing)-nbsp

Can anyone tell me if Natwest may still hold Credit Card information from 1996-2001.

I found a statement with PPI on it for one month dated August 1998 and after 12 weeks with Natwest they have made me an offer of GBP142.22.

Obviously I wouldn't have just had PPI for one month and in my naivety assumed that they would make an offer based on historical payments.

I have not accepted the offer, but for the life of me now need to find further statements.

Would a SAR be able to provide statements back that far.

Any advice I would be so grateful for.

They certainly do have an archive and you should certainly make an SAR. All of the banks hold far more information than they'd like to admit – you simply have to be a bit canny about getting it.

When I originally set off an SAR from my own bank – Lloyds, I was told that they only kept six years worth of data. I then accidentally discovered that they had an archive centre in Andover and I got data going all the way back to the year 2000. I spoke to someone at Santander a few years ago and they told me that they kept all their records in various forms – digital, microfiche, paper back to at least 1933. I think their archive centre then was in Leighton Buzzard.

Somewhere in this forum there is a reference to the NatWest archive – but you will have to search for it. If you find it, then it will give you much more information and maybe you can post up the results in this thread.

Start here

https://www.consumeractiongroup.co.uk/forum/showthread.php?199259-Useful-things-I-worked-on-re-NatWest-and-6-years-data&highlight=natwest+archive

They certainly do have an archive and you should certainly make an SAR. All of the banks hold far more information than they'd like to admit – you simply have to be a bit canny about getting it.

 

When I originally set off an SAR from my own bank – Lloyds, I was told that they only kept six years worth of data. I then accidentally discovered that they had an archive centre in Andover and I got data going all the way back to the year 2000. I spoke to someone at Santander a few years ago and they told me that they kept all their records in various forms – digital, microfiche, paper back to at least 1933. I think their archive centre then was in Leighton Buzzard.

 

Somewhere in this forum there is a reference to the NatWest archive – but you will have to search for it. If you find it, then it will give you much more information and maybe you can post up the results in this thread.

Thanks once again for your extremely helpful reply. I’ll get searching in the firum and will certainly share the information. In terms of the register ICO it is asking for a code for The Supplier any idea what code I would use for Natwest?

ico what have the got to do with it

send the oc an sar

Hi just to confirm that the address for Natwest/RBS SAR is : Subject Access Request Team, RBS, House B, Gogaburn, PO Box 1000, Edinburgh, EH12 1HQ.

Sorry to resurrect this thread, but if this helps anyone searching for NatWest current account statements,

I managed to get mine dating back to 1992 with the help of the ICO.

It seems to make a difference if your account is still active.

But if you are seeking copies of credit card statements you can only request them back to 2001.

I suspect they have earlier ones, probably in microfiche which NatWest won't confirm one way or another if these archives exist.

Can I ask BankFodder about Santander having archives back to 1993.

Did you receive any credit applications or transaction history back to the 1990's?

Many thanks

might be better to post on your own thread?

might be better to post on your own thread?

Sorry to resurrect this thread, but if this helps anyone searching for NatWest current account statements,

I managed to get mine dating back to 1992 with the help of the ICO.

It seems to make a difference if your account is still active.

 

But if you are seeking copies of credit card statements you can only request them back to 2001.

I suspect they have earlier ones, probably in microfiche which NatWest won't confirm one way or another if these archives exist.

 

Can I ask BankFodder about Santander having archives back to 1993.

Did you receive any credit applications or transaction history back to the 1990's?

Many thanks

yes please. Please start a new thread for this because it is very interesting information.

I think we would be very interested to know the story of how you managed to obtain data going back to 1992 – and why is that you had to enlist the help of the ICO, what did the ICO do – and how long did it all take?

The Santander archives that I referred to went back to 1933. I have had no dealings with Santander all those archives. This was simply someone who popped up on this forum in 2006 or 2007 and told us that they had been an Abbey National archivist. I travelled to meet her in Leighton Buzzard because I thought the information was so important and because at that time the Abbey bank and others were withholding information in order to try and frustrate bank charges claims.

She told me about their microfiche system which went back to the 1960s and then before that a paper system which went back to 1933. Apparently the whole lot was housed in Leighton Buzzard. I have no idea if it is still there – but I imagine that it probably is – meaning that I imagine it still exists although I don't know if it is still housed in Leighton Buzzard. Is there a Santander building in Leighton Buzzard now?

I'd be very grateful if you could tell us more about your remarkable success in getting data back to 1992 – but in a new thread.

he already has an old thread.........................

yes please. Please start a new thread for this because it is very interesting information.

 

I think we would be very interested to know the story of how you managed to obtain data going back to 1992 – and why is that you had to enlist the help of the ICO, what did the ICO do – and how long did it all take?

 

The Santander archives that I referred to went back to 1933. I have had no dealings with Santander all those archives. This was simply someone who popped up on this forum in 2006 or 2007 and told us that they had been an Abbey National archivist. I travelled to meet her in Leighton Buzzard because I thought the information was so important and because at that time the Abbey bank and others were withholding information in order to try and frustrate bank charges claims.

 

She told me about their microfiche system which went back to the 1960s and then before that a paper system which went back to 1933. Apparently the whole lot was housed in Leighton Buzzard. I have no idea if it is still there – but I imagine that it probably is – meaning that I imagine it still exists although I don't know if it is still housed in Leighton Buzzard. Is there a Santander building in Leighton Buzzard now?

 

I'd be very grateful if you could tell us more about your remarkable success in getting data back to 1992 – but in a new thread.

Thanks Bank Fodder that's also very interesting to read. I will start a new thread in a few days about the NatWest/ICO issue, busy with car problems at the moment!

Natwest SAR

- I have received a reply from Natwest stating that there is no archive system for credit card statements.

They do state that there is an archive for current and loan accounts.

Obviously I will not be giving up, but just want to know what is the best way forward getting the information that I want.

They have stated in their letter the storage start dates for credit card statements is from 01 January 2001.

I am looking for statements from 1996-2001.

Any advice would be very welcome.

Did they send you a copy of your credit agreement from 1996?

No they only sent me 6 months worth of statements dated 2002

Hi There!

Did you have any luck getting old credit card statements from Natwest? I'm trying to at the moment so any tips would be great!

I have sent an SAR to Natwest in respect of credit card statements from 1996-2001. I have received 6 months worth of statements dated 2002. They are insisting that the Natwest Archives only hold information on bank accounts and loans and not on credit card statements. I have done some trawling through previous threads on CAG and it has been stated that they definitely do hold credit card statements back to the date I want. Any advice please and thanks in terms of making sure that I get the correct statements.

Three threads merged...please keep to one thread per issue.

Regards

Andy

Three threads merged...please keep to one thread per issue.

 

Regards

 

Andy

Sure thing Andy

I've been chasing for 7 weeks for old statements and no-one is responding to me at all from Natwest. They sent me 3 months statements in May and not the dates I requested in my original SAR.

I wrote back and told them that they had were in breach of SAR and that my credit card statements will be in the archives and reiterated the dates again that I require. I have asked on 8 occasions to forward my emails to the head of complaints and not one email has been responded to.

ICO time?

Yes have done this morning. Sent copies of all emails and correspondence.