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    • Thanks @lolerz. I've attached it to the post. What do you think? What's the organ grinder? NTK.pdf
    • I'm afraid that if the value of the item was under declared then that is probably the best that you can hope for. Also, because the item was incorrectly addressed – even by a single letter, if that because the issue relating to the delivery then that has probably compounded the problem. There is probably very little that can be done. If you are lucky you will get the item back and then you can start again and declare it properly. Undervaluing parcels which are sent by any means is always going to cause a problem if the item is lost or damaged. It may mean that the cost of delivery is slightly less – but at the end of the day the risk becomes yours. When you enter into any kind of contract, effectively you declare it a level of risk to your contracting partner – and they decide to enter into the contract with you based on that level of risk. You have declared a level of risk and £50 – and that's the deal.   Additionally, undervaluing an item which is an internationally has the effect also of evading customs and any VAT system which is in force in that country – and that makes the whole thing a little bit more serious
    • Perfect. Nice and brief and to the point. You don't bother to start telling your life story. Just the way it should be. Send it off. You have probably done enough reading to understand that it won't make any difference don't start drafting your particulars of claim. Open an account with the MoneyClaim County Court system and start preparing. Post your particulars of claim here before you click it off. You may have noticed that at some point you will be asked if you want to go to mediation on this. We used to advise it but now we recommend that you decline mediation and go to trial. Your chances of success are much better than 95%. Going to trial will incur an additional hearing fee but of course you will get that back. However if you go to mediation, they will simply try to penny pinch and to get you to compromise and also they will sign you up to a confidentiality agreement and probably threaten you if you breach it. Not only that, if the mediation fails because you stand your ground, it will add additional delay while they then give you a date to go to trial. The best thing to do is to decline mediation – prepare for court hearing. Pay the extra fee. The chances are that rather than get a judgement against them they will then offer you a full settlement rather than go to court. If they do offer you full settlement then you will be obliged to accept it – but that's what you want. If they don't offer you full settlement then you will go to trial and there will be a judgement against them. Just so that you understand, our first interest is that you get your money back – but a close second is that it does go to trial and there is a judgement which we will then be able to use to help other people. Anyway as you should realise, we will help you all the way.
    • I sent a parcel to Singapore but i spelt the address incorrecltly by 1 letter so the parcel couldnt be delivered and was returned back to the Uk but checking the tracking today the parcel had returned to the UK but is somehow on its way back to Singapore as the tracking says "Item leaving the UK"    Ive spoken ( tweeted) Royal Mail help who confirm that the parcel seems to be going back to Singapore and that if its not " Delivered" by the 29th of April theyll deem it as lost and will accept a claim but i cant remeber when booking what the compensation amount was but i dont think it covers the amount of the item.  As it was my fault that it wasnt delivered in the first place can i trey and claim the full amount back ? i think if i remember correctly it was £50 compensation but the item was £170 So the timeline is thus ...   22nd Of March .    Booked via P2G & dropped off a Post Office.  25th March arrives in Singapore and goes through customs ect ect 26th   Incorrect address and item is flagged as "return to sender" 28th Item leaves Overseas intenational processing centre 15th of April , Item is leaving the Uk (Again)   ?    
    • Post the NTK up here for the regulars to double-check. I highly doubt it's compliant with POFA though. Ignore the deforestation that comes unless it's ever a letter of claim. Any luck with the organ grinder?
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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better deal for a New Customer - can i ....


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Right, struggled where to post this, i had tried looking about but couldn't really find anything that said it worked. So basically 2 questions really

 

So i'm curious - New customer offers, can your partner sign up and be treated as a new customer? If you already have an account with them youself.

 

Also if it is possible, would you then be able to link a cashback site to that a new customer offer.

 

Wasn't sure if they count the household as a customer. Its just our internet deal is due to run out end of this month.

 

Thanks

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Debatable......same surname ?

We could do with some help from you.

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Which company are you dealing with? I would have expected that the offer would be targeted at a particular individual. If there was ever any question of conflict which led to court action then I'm sure the court action would be against or by a particular individual

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So not married same address...then its treated as a new customer.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

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doesn't matter who pays it.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I do exactly the same with Plusnet every 2 years.

 

I originally took out the contract in my name. 2 years on, other halfs name as a new customer. 2 years on, back in my name as a new customer again (after the 2 years you're a newbie once again). Current contract runs out on 19th of this month, so it'll be back in to the other halfs name, once again on a new customer deal. Always paid for from the same account too. All they want is the money each month, they won't care where it comes from.

 

All without any interruption in service and without changing telephone numbers etc.

 

It's playing the system to a certain extent, but the providers don't really care. They'd rather keep your custom (even on a better deal) than see you go to another provider.

Please note that my posts are my opinion only and should not be taken as any kind of legal advice.
In fact, they're probably just waffling and can be quite safely and completely ignored as you wish.

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That's actually prompted me to look at the Plusnet website.

 

I'm about to be saving another £4 a month and on a 1 year, instead of 2 year contract. That's a bonus :thumb:

Please note that my posts are my opinion only and should not be taken as any kind of legal advice.
In fact, they're probably just waffling and can be quite safely and completely ignored as you wish.

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Update:

 

Just phoned Plusnet and they wouldn't go for it this time. I could cancel my account and put in the other halfs name as a new customer, but that would've meant that I'd have been without internet for 2 or 3 weeks.

 

I have though managed to secure a deal (same speeds etc) that saves me £3.30 a month on a 12 month contract by talking to the retentions department rather than the sales droid, so it's not all bad news :-D

Please note that my posts are my opinion only and should not be taken as any kind of legal advice.
In fact, they're probably just waffling and can be quite safely and completely ignored as you wish.

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I dont ever accept the first answer or sometimes even the 2nd answer a CuSe rep tells me, often it's the computer says no scenario so moving up a tier on the complaints level usually draws a human that has access to work round the system to find a viable solution.

 

My ISP fell for renewal end of last month, I called them as you do, they couldnt offer me a deal as I'd signed up for an 18mth Contract with them, I pointed them to an email sent a year before that gave me a 12month contract, they couldn't see it, wouldnt acknowledge so I redialled and raised it to a complaint...a few calls later and I got a deal that gave me another 12 months at reduced rate and a confirmation email again to confirm, if at first you don't success try and try and then bludgeon them into submission.

 

As for new customers, in my case yes, each year we do it with House Insurance, it's paid and my partner is on the insurance as joint owner, each year the renwal comes in higher without exception (this year it was 10% increase) so my partner ask for a new policy and was given it inclusive of the usual new customer discount and it returned it to a price less than the renwal and almost the same as last years (just a little less) Next year it will be me as the named Policy Holder, it's been this way for around a decade now. The only drawback I can see is that you lose a no claims discount but for me it's about the price, so if by signing up each year gives us a discount less than the renewal then thats what we'll do and do ....do so to speak.

I reside in Dawlish Warren but am not a rabbit.

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