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    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
    • Massive issues from Scottish Power I wonder if someone could advise next steps. Tennant moved out I changed the electric into my name I was out the country at the time so I hadn't been to the flat. During sign up process they tried to hijack my gas supply as well which I made it clear I didn't want duel fuel from them but they still went ahead with it. Phoned them up again. a few days later telling them to make sure they stopped it but they said too late ? had to get my current supplier to cancel it. Paid £50 online to ensure there was money covering standing charges etc eventually got to the flat no power. Phoned Scottish Power 40 minutes to get through they state I have a pay as you go meter and that they had set me up on a credit account so they need to send an engineer out which they will pass my details onto. Phone called from engineer asking questions , found out the float is vacant so not an emergency so I have to speak to Scottish Power again. Spoke with the original person from Scottish Power who admitted a mistake (I had told her it was vacant) and now states that it will take 4 weeks to get an appointment but if I want to raise a complaint they will contact me in 48 hours and it will be looked at quicker. Raised a complaint , complaints emailed me within 24 hours to say it will take 7 days till he speaks with me. All I want is power in the property would I be better switching over to EON who supply the gas surely they could sort it out quicker? One thing is for sure I will never bother with Scottish Power ever again.    
    • Hi. Please don't follow McD's advice to contact Met to appeal. They won't listen and you could end up giving them helpful information. HB
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Misleading Advertising cruise company


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I have booked a cabin which company website states bath is included.

 

Since October last year it has been confirmed that these cabins will not have baths.

I have raised this with the company twice but no change to website despite promise it would change 3 weeks ago.

 

Any idea of next steps/compensation for not receiving what they are still advertising today.

 

Thanks

Edited by dx100uk
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You should make sure that you get screenshots of everything and keep all correspondence.

 

You seem to be suggesting that all you want is for them to change their website.

 

Have you been on the holiday yet? If not when is it? How much is the holiday and how much would be the holiday without a bathroom.

 

Also, what are the bathroom arrangements in place.

 

Are they advertising other cabins which definitely do have baths?

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Thanks for reply.

As you guess there are 2 issues.

1: They have known since October that these rooms will not have baths so I want website changed for others.

2: Price differential is £2000 so it would be nice to get that also.

 

I have written to their H O in Miami requesting changes and compensation.

In addition they are advertising the rooms on their website as refurbished in 2016 when the ship they bought from P & O has not even started refurbishing in Northern Ireland.

If you wish you could certainly google the particular ship.

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Taking cabin 6088 (Club World Owners Suite) on board Azamara Pursuit as an example. The details on every single website that I can find says that it does have a bathroom and most mention a whirlpool tub.

 

The Azamara Pursuit is (or at least will be) the refitted and renamed Fathom Adonia. The reviews I can find for that ship mention what Fathom just called suites, but from the layout mentioned, these are in the same locations as the Azamara Club World Owners Suites.

 

These are detailed as having Jacuzzi's.

 

 

I can't imagine that the ships new owners have gone to the trouble of removing the suite pods to replace them with new pods that are sans a bath, or even moving/building internal walls to hide the fact that something in the bathroom is missing :lol:. So although baths are not specifically mentioned on the deck plan for the Azamara owners suites, I'd be frankly amazed if they didn't have them.

Please note that my posts are my opinion only and should not be taken as any kind of legal advice.
In fact, they're probably just waffling and can be quite safely and completely ignored as you wish.

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Dragon fly,

Thanks for your input.

We have sailed in these suites on Quest and Journey and currently these have a bath(not marble) AND a separate large shower cubicle and we prefer that.

The new configuration is to return to a completely separate toilet unlike current where there is only a sliding door between bath and WC area.

Not ideal for privacy when using WC.

I have emails etc confirming no bath and simply want Azamara to change website so nobody else gets mislead.

Bath is completely removed and ONLY shower cubicle although it is a decent size.

It is being completely refitted in Belfast.

We only found out by accident.

We also want AZ. to recognise this and some compensation for the misleading advertising still on website despite changes known last October.

i need to know who will take this up with AZ.

 

thanks for input

Edited by brianblessed
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  • 2 weeks later...

Received reply from ASA and they are getting advert changed.

Will be interesting to see how they get USA based company to change but will keep this thread updated

 

 

 

 

 

Your Complaint: Azamara Club Cruises Ltd’s

 

 

 

Thank you for contacting the Advertising Standards Authority (ASA) with your complaint about Azamara Club Cruises Ltd’s advertising.

 

 

 

I understand you raised concerns the ad was misleading as you understand the Club World Owner's Suite on the Azamara Pursuit do not have bath tubs as advertised. We have considered your complaint and think you have a valid point. We’ll therefore instruct the advertiser to amend their advertising to accurately reflect the features of the room.

 

 

 

We shouldn’t need to contact you again. However, once we’ve resolved your complaint, basic information including the advertisers’ name and where the ad appeared will be published on our website, If the advertisers don’t co-operate with us, we may have to think about other ways to resolve your complaint, including conducting a formal investigation that involves the ASA Council. If that happens, we’ll contact you again.

 

 

 

Thank you for taking the time and trouble to write to us. If you’d like some more information about what we do and the action we’ve taken against advertisers who break the code, please have a look on our website.

 

 

 

Yours sincerely,

 

 

 

 

 

Laura Sparks

 

Complaints Executive

 

Direct line 020 7492 2146

 

 

 

Advertising Standards Authority

 

Mid City Place, 71 High Holborn

 

London WC1V 6QT

 

Telephone 020 7492 2222

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  • 3 months later...

Hi all,

Thought I would now ask further questions.

Azamara maintain they have no responsibility as these are independent companies but surely they are acting exactly as Azamara "agent" i.e .on their behalf

Several online Ta's inc Cruise co, iglu and Thomas cook , cruise1st have this incorrect information (obviously cut/pasted from Azamara site).

Do Azamara have any responsibility to get these corrected or do I have to go after each TA in Turn.

Any advice welcomed or multi complaint to ASA.

 

Thanks for any input

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