Has anyone received a similar email from their car insurers?

I have insurance with Quotemehappy which is Aviva.

They requested

A copy of my photo card driving licence

A copy of my ‘Licence Summary’

A copy of the V5 registration documents

Proof of address: a utility or council tax bill dated within the last 3 months

Where applicable, a copy of proof of ‘No Claims Discount’ from your previous insurer.

They contacted me by email and I asked them to provide on online facility to upload my documents safely which they didn't.

Then, they sent me another email assuring me it is genuine and not phishing.

I did contact them from my online account and got no reply.

2 days later another email threatening to cancel my policy.

I have tried calling them and nobody ever answers.

For such a serious matter, I would expect a letter.

not if you sign up by an online comparison site - as you agreed to email contact.

send them the docs they require

scan them to PDF and attach them to an email.

dx

They requested

A copy of my photo card driving licence

A copy of my ‘Licence Summary’

A copy of the V5 registration documents

Proof of address: a utility or council tax bill dated within the last 3 months

Where applicable, a copy of proof of ‘No Claims Discount’ from your previous insurer.

I personally would ask why do they require them ? are you a new customer ?...not heard of any other insurer requesting same...keep ringing and check

You should be able to upload anything that they require via the online insurance portal. I too would be suspicious of this.

Have a look at the Aviva website and find an email address for customer service/relations and drop them an email to ask if it's genuine. They shouldn't have any issues with telling you if it is.

yes I suppose it's crass of me to just suggest blindly complying......

could it be that your details could not be verified by arriva...

poss because you have moved and not updated your v5c or driving licence ?

Nail on head dx.

Aviva have not been able to satisfy themselves about identity.

And they are trying to avoid people taking out Insurance with false details, so that an Insurance certificate cannot be sold to an unsuspecting third party.

There are fake insurance brokers out there who buy Insurance from a real Insurance company, with details for a driver who can get a quote at a certain price.

The certificate of Insurance is then sold on to a younger driver who pays a higher price, not realising they have been sc*mmed.

The fake broker does not continue the Insurance and the young driver is then driving around without Insurance, after having paid out a large sum of money to a fake broker.

The method sounds dodgy to me.

If this is really from Aviva, they need to up their security. Considering the GDPR is kicking in soon, you'd think.

I think you are bang to rights to request more from them. Find a complaints/CEO email address and copy them in. Make reference to your concerns about data security.

I thought there was an Aviva rep on here?

Nail on head dx. Aviva have not been able to satisfy themselves about identity. And they are trying to avoid people taking out Insurance with false details, so that an Insurance certificate cannot be sold to an unsuspecting third party.

 

OP has yet to confirm if he is an existing customer and this is a renewal ?

Andy

Well, I had no choice but to send all documents which has made no difference.

I have been insured for a few years and I haven't had any claims.

I haven't changed address,

I have no points or fines etc.

My partner has managed to talk to them and he was told that I needed to send the documents by email.

I have checked my policy online.

They cancelled it.

I haven't received any emails or a letter to inform me that my policy has been cancelled and more importantly why.

I guess emailing them every day and trying to convince them to grant me permission to upload the documents securely on the website has put me in the undesirable customer category.