please can some one help me

I've checked my credit report today and there is a default notice on my report from welsh water dated 13-1-16 for £2602

the debt in question is from a previous address

after a phone call to welsh water its due between 25-2-14 to 12-2-18 which is today.

i MOVED out of this address august 2015

my husband set up a new water bill for the new address but as he called he did it in his name.

welsh water are refusing to accept that i am not liable for this debt,

they said as i didn't tell them i had moved the correct way then I'm liable for the whole amount over the last 4 yrs up to today when they "closed the account"

i told them i had lots of proof that i moved house council tax bills rent agreement bank statements etc.

they said it doesnt matter they kept saying I'm liable

i didn't receive any post letters defaults as i wasn't living there and wasn't aware i had a account with them at the old address

the old landlord has agreed to write a statement saying when i moved out and the girl who currently lives there has never paid a water bill..

im lost as what to do. the debt isn't mine but welsh water INSIST it is.

stop ringing them

send a formal letter of complaint to them

with proof of move out date

and ask them to revise the bill

else off to the water ombudsman/regulator

the defaulted sum will also be incorrect, so you need to mention that too.

Why & how did you vacate the Property?

Sounds like you were sole Signatory on the Welsh Water Contract?

Did the property remain empty for the period in question (25-2-14 to 12-2-18) ...new occupants ?

Did you sell the property or was it rented property?

Andy

edit!

i moved out aug 2015 and a new occupant moved in straight after and she still lives their now

i moved out as i was only living their while i waited for the new house to be ready and yes it was my name only on the bill. god knows why i didn't put both on it

edit!

i moved out aug 2015 and a new occupant moved in straight after and she still lives their now

Well get her details and ask WW if they have been charging her ?

You owe from 25-2-14 to Aug 2015 (is that the date you occupied from?)

If not tell them to redirect the charge and adjust your debt/ credit files accordingly

For future reference..this is how you close a water account.

https://www.dwrcymru.com/en/Self-Service/Tell-Us-Youre-Moving-Home/Moving-Out-of-Wales.aspx

welsh water confirmed to me that they have not been charging her and nor had she attempted to add herself to that address, bet she was laughing seeing all the letters for me and never saying a word.

i owe from feb 2014 to aug 2015 yes and i offered to pay that but they won't accept it, they won't even tell me how much that would be if anything.

they said to me the DO NOT back forward bills to people even if they accept liability for them.

Well the bottom line is you didn't inform them...didn't close the account...didn't inform them of Change of Address......you cant just move away and do nothing otherwise you are deemed liable.....did you close your electric and gas ?

So they wont accept payment or inform you of the figure you actually owe of the £2602 from the period of 25-2-14 to Aug 2015. As at 13-1-16 they state you owe £2602 ...so who has paid from Feb 16 to Feb 18 ?

Perhaps send a DSAR to get all your data and charges direct from WW then you can actually work a figure yourself (template is in our Library the fee is £10) then take it from their assuming they dont issue a court claim in the meantime.

Andy

i changed my gas electric council tax and all other bills

i honestly just didn't realise my husband had only changed water and into his name, NOBODY paid water from 2016-2018

i have to pay it?

i changed my gas electric council tax and all other bills Changed or Closed ? i honestly just didn't realise my husband had only changed water and into his name,Whats that got to do with the arrears from your old address?

NOBODY paid water from 2016-2018

so basically i have to pay it?

You have to pay for the water used whilst you lived there from Feb 2014 to Aug 2015..who do you expect to pay it?...follow my post#10 above

I'm more than happy to pay feb 14-aug 15 if their is a outstanding balance,

i change the addresses on the other bills i didn't close them,

my husband was suppose to change the address on the water but he seems he's set up a new account instead Massive mistake

Welsh water say I'm liable for the whole period 2014-2018 and won't give me a idea if i do owe anything from 14-15 they kept saying to pay it all.

Did you actually switch the water account to your name when you moved in and pay anything from Feb 2014 to Aug 2015 ?

Yes I did

Yes I did

Excellent so you have all the proof that full payments were made every month up until leaving in Aug 2015 ...ignore them then and see if they issue a court claim..easy to defend as you have the proof of payment and when you left the property...I would also ask your LL for a signed affidavit of the date the new tenant moved in and used water from with details of their names etc.

Okay will do

I also have a email off the current tennant accepting she has lived their and never paid water

she is happy for the debt to be a given to her

I think she’s mortifies she’s been found out will this help my case?

when I mentioned it to WW they didn’t care they said they couldn’t send her a bill that’s backdated

Strange that they state you owe water from.....

" after a phone call to welsh water its due between 25-2-14 to 12-2-18 which is today "

When you made payments from 25-2-14 to Aug 2015 ...so they should be charging new tenant from Aug 15 to 12-2-18...almost 2 half years to new tenant not charged...roughly £1000 per year.

You also want your credit file correcting as you have not defaulted.

I would also drop the following a line with your complaint......

http://www.dwrcymru.com/en/Company-Information/Regulators.aspx

You send your DATA Subject Access request to the following....

Subject Access Request

You are entitled, on written request and payment of £10, to ask for a copy of any personal information we hold about you (subject to certain exceptions). Call us on 0800 052 0145, email us at [email protected] or visit dwrcymru.com to find out more.

That’s the problem they are saying as I didn’t inform them I had moved address and closed my account I’m liable for the full years they assumed I lived their

That’s the problem they are saying as I didn’t inform them I had moved address and closed my account I’m liable for the full years they assumed I lived their

Well they will...when you leave a property its your responsibility to inform your Gas/Electric/Water/ and all other suppliers..close the accounts..settle the bills and inform them of your new address from what date.

But you state that you paid all the water charges from 25-Feb-14 to Aug 2015...then you vanished...they didn't know you moved and assumed you still lived there...sent all the reminders to that address and so quite rightly assumed you just stopped paying...they cant back charge the new tenant so they go after you.

Was this a water meter or water rate charge?

Did you/LL not take meter readings when you moved in and on move out?

Just to add my two pence worth Welsh Water cannot hold you liable for any charges after you have vacated a property as the legislation does not support this position.

The Water Industry Act (s.144 a and b) states only an occupier can be held liable and since you can evidence residence elsewhere and opened a new account for your new property any claim will fail.

I would quote them the legislation above, provide your evidence if you have not already done so and invite them to amend their billing records.

hi

i had a default on my credit report from welsh water for £2600 from property i wasn't living at from the dates,

( i did post about it a while back)

i called welsh water and they kept saying i was liable as i hadn't told them i had left the property,

I've had a notification today off Experian and its completely vanished off my report??

GONE and score improved my 372

i don't get it,

I've not had a letter off welsh water saying they have removed it.

I'm obviously made up, but was thinking can they re-add it if they feel like it??

change their minds??

or would they have to send me a new default noticed.

However to clarify the debt is not mine as the dates they charged me for i wasn't living their

Threads merged..please keep to one thread per issue.

Andy