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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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DWP mortgage loan


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BBC Money Box this morning talked about the new 'help' with mortgage interest payments which is changing to a loan from next April.

 

He stated that rents would still be covered even though in a roundabout way it would paying the mortgage of the owner of the property and that many rents are far more expensive than mortgage payments!

 

So what to do?

Set up the loan and end up owning less of your property or sell up, downsize if you can or rent?

 

People in need being punished again! :-x

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The government reasoning

 

7.2 The housing market has changed significantly since SMI was introduced in 1948. The upward trend in real house prices means that many owners have accrued significant equity in their homes. The result is that claimants who have capital assets in the form of their homes can still access financial assistance from the taxpayer in the form of a benefit, with no mechanism in place to recoup any of the funds provided to them. This means that in many cases taxpayers are effectively funding the accumulation of a potentially valuable capital asset.

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I suspect the point Poppy007 is trying to make is that many rented properties have been purchased with a Buy To Let mortgage. The rents being paid by way of benefits are effectively funding the purchase of the landlord's assets.

 

For those home owners that end up having to claim SMI or its replacement are probably not in the financial position to sell and downsize. Even if they had sufficient savings to pay estate agent fees and the costs of moving, it would be highly unlikely that they would get a mortgage on a new property.

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How many benefit claimants have mortgage interest paid anyway ? And it is not the mortage companies interest rate, but a standard DWP rate.

 

New benefit claimants since 1/4/16 have had to wait 9 months anyway for help with mortgage interest.

 

I should imagine that unemployment or low income over 9 months or more would cause significant mortgage repayment arrears to build up and people would face repossession.

We could do with some help from you.

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I suspect the point Poppy007 is trying to make is that many rented properties have been purchased with a Buy To Let mortgage. The rents being paid by way of benefits are effectively funding the purchase of the landlord's assets.

 

A typical under researched facile statement

from the BBC, designed to stir the issue

Over 90% of btl mortgages from 38 lenders

prohibit landlords from letting to housing Benefit

claimants.

 

 

For those home owners that end up having to claim SMI or its replacement are probably not in the financial position to sell and downsize. Even if they had sufficient savings to pay

estate agent fees and the costs of moving, it would be highly unlikely that they would get a mortgage on a new property.

 

Why would they need to

By accepting the loan nothing changes

until they come to sell their property

or die. No repayments are needed till then

 

SMI was designed as a short term benefit

As UB points out it does nothing to

help those in urgent need

 

The whole concept changed as people were claiming for

many,many years

 

The UK taxpayer, many of whom can never

hope to buy a property or are struggling to

pay their own mortgage, are not in the

business of providing a£170 million

a year free gift to 124000 people

to subsidise the purchase of ever increasing

assets.

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Why would they need to

By accepting the loan nothing changes

until they come to sell their property

or die. No repayments are needed till then

 

One issue with these SMI loans is that they attract interest at a rate linked to gilts. At the moment, that equates to around 1.6% per annum. If this is compounded over the lifetime ownership of the property, what was once a manageable debt could mushroom.

 

Whilst I agree up to a point with the sentiment of "why should the taxpayer subsidise the purchase of a home", I don't think the government should be profiting from providing a lifeline to those in need. It should also be noted that SMI benefits and the replacement SMI loans only pay the interest on the mortgage and not the capital repayments.

 

The alternative is to get rid of SMI support altogether and pay out a far greater sum in housing benefits to all the families that would be made homeless after defaulting on their mortgages.

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The debt will of course increase over time

as does the home owners profits

curtesy of inflation

If claimants are currently managing

their capital repayments then they

have nothing to fear by accepting the loan

 

Nothing in thesechanges will increase

Mortgage Defaults

 

 

 

They will occur when interest rates normalise

 

Though if this group accept the loan they will

be partly protected

It is also worth pointing out that whilst you

continue to qualify for SMI you can accept

the loan at any time

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