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    • Yep, I read that and thought about trying to find out what the consideration and grace period is at Riverside but not sure I can. I know they say "You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is"  but I doubt they would disclose it to the public, maybe I should have asked in my CPR 31.14 letter? Yes, I think I can get rid of 5 minutes. I am also going to include a point about BPA CoP: 13.2 The reference to a consideration period in 13.1 shall not apply where a parking event takes place. I think that is Deception .... They giveth with one hand and taketh away with the other!
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    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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Another RLP ThreaD


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Sorry I know there are so many of these floating around! I've read through a lot of them but am still not sure what to do in my specific situation.

 

A week ago I was caught taking around £3 of food items from Boots.

I was stopped by security and went willingly back in the store with them.

The items were recovered undamaged.

 

I was co-operative and willingly let them look through my bags to show there was nothing else.

They had originally called the police but cancelled it when they realized the items were of low value.

I was in there about ten minutes,

they issued me with a ban then let me go.

 

I have since received a letter from RLP saying they are entitled to claim costs blah blah blah and if I wish to defend myself I should respond within 21 days.

 

My Mum thinks I should respond as I am type one diabetic and pregnant and have been suffering from severe hypoglycaemia.

This obviously affects my physical and mental wellbeing

- when sugars are constantly low the brain is deprived of oxygen.

 

I also suffer from extreme anxiety which is even worse atm as I lost my last pregnancy.

(I know this doesn't make it right what I did)

 

However I know replying would be admitting liability.

But I guess they know I'm liable, they'll have it on CCTV.

 

My dilemma is do I reply with my defence or should I ignore it?

 

Would they actually have much of a case against me and are they likely to take it to court over such a small amount?

 

Also...if they pass my details onto a debt collector could that affect me getting a mortgage?

 

Also wanted to add..

.I know the usual advice is to ignore.

But I read another thread in which is a person with mental disabilities explained his circumstances to RLP and they did not take any further action.

 

Would it possibly be in my better interests to do this?

Edited by dx100uk
paras
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you ignore RLP totally.

 

they cannot do court

debt collectors are NOT BAILIFFS

it can never harm your credit file

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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ignore everything it goes away once they realise you are not gullable

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi and welcome to CAG,

 

I have two trains of thought. The main one is to follow the advice from DX and ignore everything that comes in the post. RLP can do bu**er all to you and any low life debt collector can do even less. there have been no court cases since 2012 when a retailer lost badly and since then, no other cases have been brought.

 

The other train of thought is to write to RLP and tell them that the act was a result of high/low blood sugar. RLP state that they may take all mitigating circumstances into account although they are not 'bound' to do so.

 

I put both up as the final decision is yours. Personally, they can do nothing so why entertain them in the first place. Once you understand the terminology of the letters, you will realise that they are nothing but threat-o-grams

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Thanks for your reply Silverfox.

 

I know realistically they can't do anything except recommend Boots sue me and that it isn't very likely.

 

However if I could maybe make them leave me alone that would be a great weight off my shoulders.

 

Do you think there's actually much chance they would take my circumstances into account and leave me alone or are they more likely to

a) cause me further stress by demanding proof of said conditions or

b) Continue harassing me anyway

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RLP will ask for proof. I know they have cancelled their demands on very rare occasions but it's all part of the game they play.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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So I guess I'm better off ignoring them.

 

On the off chance Boots did take me to court (over £3 worth of stuff though, I know it's not likely)

I guess I can explain my physical and mental health conditions to an actual judge rather than a company of bullies who have no right billing me or demanding personal information.

 

A question about RLP in general..

.do they operate on a no win no fee basis?

Because it seems to me a lot of people don't pay up so if the stores were paying them regularly they'd actually be losing money.

 

I don't even understand why the stores use these companies.

I agree shoplifting is wrong but this is not the way it should be dealt with

- if Boots wanted to take legal action against me they could have called the police but they actively cancelled the call.

RLP have no place in the justice system; it annoys me so much.

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Look,

Boots cant take you to court because they have lost nothing,

RLP cant take you to court because they have no interest in ANYTHING.

 

You clearly haven't read anything about RLP,

they are not lawyers,

they dont do security,

they arent associated with the police or government

and all they do is tell lies.

 

It is a company that sells a false promise to stores by claiming that by sending out demands for money when none is owed they are making shoplifters mend their ways and thus bring about a change of attitude.

 

They claim they have the support of ACPO and govt etc.

All of this is untrue,

 

proper shoplifters laugh at all of this and the police as well because they will carry on as before to feed their drug habit.

 

All that RLP does is make money by selling their service and then a bit more if people feel guilty enough to pay their unwarranted demands.

 

As there is no real debt

someone who has received one of these letters should consider suing whoever passed on their personal details to RLP in the first place and RLP for processing that data unlawfully.

 

Ideally this would be someone who was mistakenly accused so there i no doubt in the judges mind that a "clean pair of hands" is being shown.

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why?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Usually they cant find the address in case you haven't provided ID with Addressand written address. I just wanted to know how they find the address for value of 3 pond value from boots

Edited by thomos
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Doesn't matter tomos, RLP have no power/

We could do with some help from you.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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The OP gave an address which is why a letter arrived. If no address was given, RLP can do very little. They could use a tracing agent BUT they would want paying for their services and RLP cannot guarantee they will get a payment so they won't bother. In this case, address details were given.

 

RLP also claim they keep a database of 'alleged shoplifters'. They offer the service to potential employers who may wish to check the status of a potential employee. They can only be given this information with the permission of the person named. I mention this as it is my view that they should not be offering this service to anyone as they database only contains 'alleged shoplifters' not people convicted of the offence of shoplifting.

 

This year, a new data protection system comes into being and RLP's claim that they keep the database for the purposes of detecting and prevention of crime. I cannot see how this so called database will have anything to do with the prevention and detection as it does not contain any conviction data. It is also my opinion that the storing of data of minors (under 18s) is fundamentally wrong but as this sector is unregulated, it would take a court case to determine whether RLP have this right to store data.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Thomos

yes I gave them my address.

 

I actually thought I might dodge an RLP letter because when i checked the ban letter they issued me the security guard had spelled my address completely wrong and I'm not sure but I think in my panic and shock I may have given them the postcode for my previous address (postcode wasn't written on he letter, just my street name) which I moved from a couple months ago. So I don't know if they googled it.

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I think that some staff members of RLP have the mental capacity to use Google. Any erroneous address can be easily be rectified. Doesn't matter if you got the post code wrong as the Royal Mail website has a post code finder.

 

If you have the time, this thread is a very good read and read the judgement as it shows what can and cannot be claimed by a retailer.

 

 

https://www.consumeractiongroup.co.uk/forum/showthread.php?356933-Oxford-Retail-Loss-Prevention-A-Retailer-**-reveiwed-September-2015-**&p=3898857&viewfull=1#post3898857

 

When a company sets up purposely to extract monies from un-knowing people and then make a profit from that business, any reasonable person (or even a judge) would see it as unjustifiable enrichment for the simple reason.

 

A £150 claim from a suspected shoplifter which they split with a retailer MUST be enrichment as otherwise, the civile recovery company would be out of business. Simples!!

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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