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  1. #1
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    Default Bristow & Sutor Recycled Council Tax?? 220 + 310 added on!!

    Hello, I'd be grateful for any advice please.

    I've received a lettericon out of the blue from a company called Bristow & Sutor,
    who say I owe Recycled Council Tax on a property I left 18 months ago.

    I gave the local council my forwarding address & they also had my email address.
    I had this account with a payment arrangement set up directly with the council.
    The then current bill had been passed to a collection company.

    I was ill & unable to work & was self employed.
    I asked the council if i could pay reduced amounts but they just passed everything to the bailiffs.
    The amounts with the bailiffs have been completely paid off.

    This letter says I owe the council 220.21 & Bristow & Sutor have added on 310, total bill now 530.21, now with enforcement.

    I've looked back through my records & on the last call to an advisor the outstanding balance was 55 left to pay.
    I must have forgotten all about it & I received no further correspondence.

    I've managed to get the account suspended for 14 days while I try to contact the council.
    However they take 10 days to reply.
    I've been emailing since the 11th January.

    I had a response which confirmed all outstanding bills were paid in full with the bailiff company.
    And that this was recycled council tax.

    I emailed back to say the outstanding balance was 55 & my bank statements showed payments of 260 leaving a balance of 57, I copied the bank statement in the email too.

    I then got a reply from another person, junior officer, who then contradicted everything the first revenues officer told me.

    I've emailed again, but still waiting for a reply. I've emailed Bristow & Sutor & they've only replied this morning to say I have to make an arrangement to pay & if there is any amendmenticon to the bill, the council will instruct them.

    I'm expected to blindly pay for something I have no idea why I owe it.
    I'm being ignored by the council, their responses are just not good enough.
    You just can't get a straight answer but I think it's more no one has any authority.

    Why is it acceptable for Bristow & Sutor to put on an additional 310!!
    But I'm very worried this is an enforcement agency, don't want any visits.
    I'm also worried as I can't pay very much a week at the moment.

    I don't know what to do.
    Does any one have any suggestions please?

    Thank you


  2. #2

    Default Re: Recycled Council Tax?? 220 + 310 added on!!

    moved to the bailiff forum.

    dx

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  3. #3
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    Default Re: Bristow & Sutor Recycled Council Tax?? 220 + 310 added on!!

    ok, thank you


  4. #4

    Default Re: Bristow & Sutor Recycled Council Tax?? 220 + 310 added on!!

    have you had a notice of enforcement and a visit?

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  5. #5

    Default Re: Bristow & Sutor Recycled Council Tax?? 220 + 310 added on!!

    Hi

    Just trying to understand what is being billed here.

    Are you saying that there are two bills from your old address, one was an old recycled bill which was under an arrangement with the authority and another later(then current bill).

    and now both these bills, the remaining amount (57)on the first and the amount due on the second have been lumped together on a single liability order and passed to the bailiff for collection.

    or is this completely wrong

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  6. #6
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    Default Re: Bristow & Sutor Recycled Council Tax?? 220 + 310 added on!!

    No visit, a letter, arrived 11 January,"ENFORCEMENT PROCESS COMMENCED"
    I don't know what it's for & the council seems to be having a problem telling me what it's for
    Thanks


  7. #7
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    Default Re: Bristow & Sutor Recycled Council Tax?? 220 + 310 added on!!

    Sorry, I had 2 bills sent to Equita, when I became ill. One for 304.42 last payment made 12/17, the other was 208.94 last payment made 05/17
    The first revenues officer said the Equita bills were paid off in full. His exact words were "Having checked the history of your account, previous balances regarding other periods of liability were passed onto Equita which have all been paid in full.

    He then said it was relating to a payment arrangement I had directly with them, saying it was 200 left to pay. So I went through my paperwork & the last conversation I had with an advisor, they told me there was 55 left to pay. I replied to him but then got someone replying, which has caused more confusion.

    The second revenues assistant said it was an amendmenticon added to the Equita bills?

    I emailed the first revenues officer back & said if he was unable to tell me what it was for, I wanted to speak with a manager
    They've sent an email today, to the wrong email address, from the first revenues officer, with statements of my payments to Equita
    So it does appear to be about the 2 Equita bills even though he said they were paid off in full
    One balance is zero but one balance is 200?
    Looking at it, the liabilty amount was 418.55 & I've paid Equita 304.42, that's how much Equita said I owed, which would leave 114.13 outstanding. The council are saying 220.21 is outstanding
    And Bristow & Sutor want a total of 530.21
    But they say I've to make an arrangement to pay before 7th Feb or they'll take recovery action

    Both bills with Equita, I paid off in full, now they say there's more to pay. I don't know what to do
    If I do owe anything at all it's the 55. Can they just add on more to an already paid up bill, if it is the Equita bill why aren't they dealing with it. Doesn't make sense to me

    Should I still set up a payment arrangement with Bristow & Sutor even though I don't know what this is for? And they want 530.21

    Thank you


  8. #8

    Default Re: Bristow & Sutor Recycled Council Tax?? 220 + 310 added on!!

    Quote Originally Posted by SEAHORSES View Post
    No visit, a letter, arrived 11 January,"ENFORCEMENT PROCESS COMMENCED"
    I don't know what it's for & the council seems to be having a problem telling me what it's for
    Thanks
    Sorry crossed posts

    DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS
    DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT
    BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS
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  9. #9

    Default Re: Bristow & Sutor Recycled Council Tax?? 220 + 310 added on!!

    Quote Originally Posted by SEAHORSES View Post
    Sorry, I had 2 bills sent to Equita, when I became ill. One for 304.42 last payment made 12/17, the other was 208.94 last payment made 05/17
    The first revenues officer said the Equita bills were paid off in full. His exact words were "Having checked the history of your account, previous balances regarding other periods of liability were passed onto Equita which have all been paid in full.

    He then said it was relating to a payment arrangement I had directly with them, saying it was 200 left to pay. So I went through my paperwork & the last conversation I had with an advisor, they told me there was 55 left to pay. I replied to him but then got someone replying, which has caused more confusion.

    The second revenues assistant said it was an amendmenticon added to the Equita bills?

    I emailed the first revenues officer back & said if he was unable to tell me what it was for, I wanted to speak with a manager
    They've sent an email today, to the wrong email address, from the first revenues officer, with statements of my payments to Equita
    So it does appear to be about the 2 Equita bills even though he said they were paid off in full
    One balance is zero but one balance is 200?
    Looking at it, the liabilty amount was 418.55 & I've paid Equita 304.42, that's how much Equita said I owed, which would leave 114.13 outstanding. The council are saying 220.21 is outstanding
    And Bristow & Sutor want a total of 530.21
    But they say I've to make an arrangement to pay before 7th Feb or they'll take recovery action

    Both bills with Equita, I paid off in full, now they say there's more to pay. I don't know what to do
    If I do owe anything at all it's the 55. Can they just add on more to an already paid up bill, if it is the Equita bill why aren't they dealing with it. Doesn't make sense to me

    Should I still set up a payment arrangement with Bristow & Sutor even though I don't know what this is for? And they want 530.21

    Thank you
    Well firstly you need to clarify why the fees are 310. If they are only now sending you a letter you are still at compliance stage and the fee due to the bailiff should therefore only be 75, the other 235 should only be due after the bailiff calls on the 7th.

    So even if they are right you are making an arrangement to pay 295.

    More in a bit

    DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS
    DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT
    BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS
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  10. #10

    Default Re: Bristow & Sutor Recycled Council Tax?? 220 + 310 added on!!

    It seems like the account may have been first issue to Equita and returned only part paid.

    When this happens a proportion of any payments already made would have been deducted and put towards their fees.

    This may explain the difference between what you paid and was remaining and presented as outstanding to Band S.

    Anyway, I have asked BA to look in, she is expert in these matters.

    DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS
    DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT
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  11. #11
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    Default Re: Bristow & Sutor Recycled Council Tax?? 220 + 310 added on!!

    Thanks so much for your help.

    The 2 Equita bills were paid & cleared, the council also confirmed.
    How can there now be more?

    Also, not only was I paying Equita I was also making payments directly to the council.

    I'm going to check back through the bank statements tomorrow as I don't think they've included those payments at all,
    just Equita payments.
    If that's the case they'll owe me money!

    If I make an arrangement to pay Bristow & Sutor, will I be accepting liabilty for the debt?
    That I may not owe at all?
    Thanks again


  12. #12

    Default Re: Bristow & Sutor Recycled Council Tax?? 220 + 310 added on!!

    time for an SARicon me thinks?

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  13. #13
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    Default Re: Bristow & Sutor Recycled Council Tax?? 220 + 310 added on!!

    This is an almost identical situation to one that I experienced last year.
    I think you need to negotiate a repayment planicon.
    This does not mean that you are admitting liability and if there are any over payments, they will be returned to you.

    What you should do then is email the head/director of finance at the council (not the 10 customer servicesicon) and explain that you are being passed from pillar to post.
    You were under the impression that the debt was paid but you are now being asked to pay another 500 odd.

    Ask that the council supply you with a breakdown of each liability order, including payments made and the bailiff fees that have been added.

    n my case, the notice of enforcement that is a statutory requirement was sent to my previous address
    - This invalidaded 50 of the bailiff fees that i was asked to pay and this amount was deducted from my bill.

    When Bristow & Suitor were made aware that I was challenging the amount being demanded, they stopped action for 14 days to give me time to sort the mess out.

    I suggest that you ask Bristow & Suitor for a similar set up.
    Copy them in also on the email that you send to the council. Finally, ask them what address they sent the notice of enforcement to. If it was your address of 18 months ago, they cannot charge for visiting you.

    Good luck


  14. #14

    Default Re: Bristow & Sutor Recycled Council Tax?? 220 + 310 added on!!

    ah the old...

    Here is something to be getting on with.
    .
    First of all establish from the Council how much was owing etc
    .
    You need to speak to someone at the Council and ask the following questions:

    1 - how many Liability Orders they have against you
    2 - the dates they were obtained
    3 - the addresses they were for
    4 - the period of time each covers
    5 - how much each one was for
    6 - how much is still outstanding
    7 - the dates they were passed on for enforcement
    8 - the dates & amounts of any payments

    ......................... ..
    .
    Next you need to send off for a breakdown of the charges the Bailiff applied.
    .
    Here's an example,
    use and ADAPT at will and best sent initially by email backed up by a copy in the post.
    .
    "From:
    My Name
    My Address
    .
    To:
    Acme Bailiff Co
    Bailiff House
    .
    Ref: Account No: 123456
    .
    Dear Sir
    .
    With reference to the above account, Can you please provide me with a breakdown of the charges.
    .
    This includes:
    a - the time & date of any Bailiff action that incurred a Fee.
    b - the reason for the fee.
    c - the name(s) of the Bailiff(s) that attended on each occasion a Fee was charged.
    d - the name(s) of the Court(s) the Bailiff(s) was/were Certificated at.
    e - the date of the Certification.
    .
    This is NOT a Subject access requesticon
    uest under the Data Protection Act S7 1998
    so does not incur a fee of 10. You are obliged to provide this information.
    .
    I require this information within 14 days.
    .
    Yours faithfully
    .
    Ripped off customer"
    .

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  15. #15

    Default Re: Bristow & Sutor Recycled Council Tax?? 220 + 310 added on!!

    I think this is what DX suggested.

    I would ring the EA and find out about the enforcement fee. Many times bailiffs will include the enforcement fee within the first bill, so that needs to be sorted first.
    ie.Has there or has there not been an enforcement call on this LO if so when, if not the bill needs amending.

    It seems the OP has until Thursday before any further visit is scheduled so I would negotiate a plan based on the outcome of the above and make a fist payment.
    This will give you more time and prevent any further fees.
    You think you may owe 55 so why not pay 50 for instance, it will either be the first payment or payment in full(almost) dependant on what you find out. As far as they are concerned at this stage it is a first payment.
    Don't worry about acknowledgment, it is either owed or it is not.

    As regards what is owed, it is very difficult to get straight on the information provided, no ones fault it is often confusing when there are a number of LOs to sort out.

    Something to bear in mind : Just because payments have been made to the authority does not mean the account wasn't in the hands of the bailiff, it may be that although the authority was receiving the payment it was being credit to the bailiffs account and fees where being deducted from it

    DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS
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  16. #16

    Default Re: Bristow & Sutor Recycled Council Tax?? 220 + 310 added on!!

    Seahorses please come back when you have more info

    I would not be side tracked by any avoidance ideas, it is simply a matter of finding out what you owe.

    DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS
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  17. #17

    Default Re: Bristow & Sutor Recycled Council Tax?? 220 + 310 added on!!

    Incidentally. I am sure everyone here would have lost count of the number of times we have come across bailiffs attempting to charge the enforcement fees when not due.

    DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS
    DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT
    BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS
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  18. #18

    Default Re: Bristow & Sutor Recycled Council Tax?? 220 + 310 added on!!

    Quote Originally Posted by SEAHORSES View Post
    Thanks so much for your help.

    The 2 Equita bills were paid & cleared, the council also confirmed.

    Also, not only was I paying Equita I was also making payments directly to the council.

    I'm going to check back through the bank statements tomorrow as I don't think they've included those payments at all, just Equita payments.

    If I make an arrangement to pay Bristow & Sutor, will I be accepting liabilty for the debt?
    The only way to get an accurate account of what has been paid (and to whom) is to check back on your own bank records. When you have done so, would you post back so and we can then advise further.


  19. #19

    Default Re: Bristow & Sutor Recycled Council Tax?? 220 + 310 added on!!

    Quote Originally Posted by SEAHORSES View Post
    Sorry, I had 2 bills sent to Equita, when I became ill. One for 304.42 last payment made 12/17, the other was 208.94 last payment made 05/17

    They've sent an email today, with statements of my payments to Equita. So it does appear to be about the 2 Equita bills even though he said they were paid off in full. One balance is zero but one balance is 200?

    Looking at it, the liabilty amount was 418.55 & I've paid Equita 304.42, that's how much Equita said I owed, which would leave 114.13 outstanding.

    The council are saying 220.21 is outstanding. And Bristow & Sutor want a total of 530.21

    Both bills with Equita, I paid off in full, now they say there's more to pay.
    I have substantially edited your above post to remove the references to conversation that you had with the council but sadly, I am still somewhat confused.

    You mentioned that Equita had previously been enforcing two debts. One for 304.42 and the other for 208.94.

    Let us look first at the debt for 304.42.


    You have mentioned that this amount relates to a Liability Order for 418.55 and that you paid the sum requested by Equita of 304.42. If this was the amount initially requested by Equita and you paid this sum without a visit taking place, then I cannot see how there can still be a balance on this particular account?

    You you still have a copy of the Notice of Enforcement from Equita in relation to this particular account? If so, can you post back to let us know the precise amount being requested (to include the Compliance fee of 75). Also what date was the notice dated.


  20. #20

    Default Re: Bristow & Sutor Recycled Council Tax?? 220 + 310 added on!!

    Can we keep this thread on topic please and stick to helping the OP? Unhelpful posts will be edited or removed.

    HB

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