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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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I really need help. Npower breached SAR and GDPR


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Well it’s been a long while. I have been very poorly with some weird auto immune disease thing. Still ongoing but the steroids are hopefully working.

 

Anyhow. To update, I’m still exactly where I was. Npower have completely ignored all requests for SAR. I have complained to ico on the 28th March and I’m still awaiting their response. They say they have a backlog and will get to my case when they can. I have provided all proof of requests for SAR including their reply to my emails asking for SAR yet ignoring that very question!

 

I am still paying obscene amounts of money on this meter every week. At least £150 a month just for gas with no heating on.

 

I am kind of stuck until I get the information I need. I feel they are treating us as cash cows. Thousands paid and for what?? How long will they keep it going.

 

I’m sorry I never replied to anyone but I have open ulcers on my skin including my hands and I struggled doing much at all. So please do accept I didn’t disappear. But I’m back and ready to try again. Lord I’m like a jack in the box.

 

I am going to go out to the meter now and get up to date numbers off it. Will post them in a few minutes.

 

As always thank you for taking the time to offer any help or advice. I am grateful.

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All I can say is keep meticulous logs of everything, all payments made, dates times etc, have you demanded Nshower comply with your legal request?

 

How about getting onto their CEO? Try and speed things up a bit.

 

I despise energy companies with a passion, almost as much as the DWP, and that's going some!!

 

Can only advise, keep everything in writing, keep on top of that complaint with the ICO, and above all else continue making formal complaints to Nshower including on their social media sites, embarrass them on there.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Do you have proof that nPower cashed your £10 payment for the SAR? What date did they do this?

Have you followed up with a letter to them reminding them they have not complied?

 

 

I note you say you have been to the ICO - personally I would have submitted a County Court claim for non-compliance - it may cost but they do get their act into gear.

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Do you have proof that nPower cashed your £10 payment for the SAR? What date did they do this?

Have you followed up with a letter to them reminding them they have not complied?

 

 

I note you say you have been to the ICO - personally I would have submitted a County Court claim for non-compliance - it may cost but they do get their act into gear.

 

I am really stumbling my way through this so I wasn’t aware of any court claim I could submit. I thought I had to just sit tight and wait for Ico.

No payment was sent as they send you a form according to their website with request for payment.

I have followed it up multiple times. I have been ignored every time. In fact I’ve been ignored for years.

Thank you.

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All I can say is keep meticulous logs of everything, all payments made, dates times etc, have you demanded Nshower comply with your legal request?

 

How about getting onto their CEO? Try and speed things up a bit.

 

I despise energy companies with a passion, almost as much as the DWP, and that's going some!!

 

Can only advise, keep everything in writing, keep on top of that complaint with the ICO, and above all else continue making formal complaints to Nshower including on their social media sites, embarrass them on there.

 

 

I was hoping to get the SAR. I genuinely do not believe I ever owed them what they claim. I want them to prove why they say I do, where they got the figure from etc… it really has gone on far to long. And it will keep going.

I do keep everything in writing now. I’m learning as I go

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These mean absolutely nothing to me but here’s what’s on the meter.

 

Meter index. 13701. 221m3

Meter index 13701. 232m3

 

GD REMAINING £686.31

GD WEEK MIN £3.60

GD REC RATE 70%

 

Ref B11005500

748127

 

Tariff cost 1-4 0.00

Tariff cost 5 3.453

 

Standing charge 0.2831

 

C.v 40.400

Billowing cycle 91

GAR 30%

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I am really stumbling my way through this so I wasn’t aware of any court claim I could submit. I thought I had to just sit tight and wait for Ico. It's another way of doing it but if it is the route you follow then the ICO will not get involved. The ICO will I guess take at least 6 months or more.

No payment was sent as they send you a form according to their website with request for payment. Did you ever receive the form? It also does tell you on their site no payment or no form then no information. It would appear they have perhaps used this as a stalling tactic by not telling you. I would wait the extra few days until the new rules come in and send it again then - I understand they cannot charge this time either.

I have followed it up multiple times. I have been ignored every time. In fact I’ve been ignored for years. Have you always done it over the phone? If so have you ever got further than whoever answered? Did you record any of the calls?

Thank you.

 

 

PT

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I was hoping to get the SAR. As said on my previous thread it appears you did not comply with the conditions of the application which could be why nothing received. I genuinely do not believe I ever owed them what they claim. I want them to prove why they say I do, where they got the figure from etc… it really has gone on far to long. And it will keep going.

I do keep everything in writing now. I’m learning as I go ��

 

 

They need to tell you how & where they got their figures from. If they are saying too old or no records then they need to be told so and to prove it or move on.

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No payment was sent as they send you a form according to their website with request for payment.

I have followed it up multiple times. I have been ignored every time. In fact I’ve been ignored for years.

Thank you.

 

Well I'd ignore the lies on their website and send them a SAR off here, along with the £10 fee, that way then they have no wriggle room to shirk their legal responsibilities, the reason why you've been ignored to date is because the legal process hasn't been followed.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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  • 3 weeks later...

I agree with the suggestion of Plodderton that you should start a small claim for breach of the Data Protection Act. However, you were asked in an earlier post whether they cashed your £10 and I don't notice that you have replied. Please will you deal with this.

 

How did you send your SAR? Was it recorded delivery post?

 

I'm afraid I can't believe that Npower destroy data after six years. Six years is simply a limitation period for breach of contract. As far as I know there is no six-year rule in respect of personal data. However it is certainly advised that these companies hang onto their personal data for at least six years – but to say that it is a six year limit is completely wrong.

 

Once again, I simply don't believe that the data is destroyed.

 

Once we have established that you did make a valid SAR and they received it, and that they breached it, would you be prepared to begin a court claim about it?

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I’m sorry I missed that, it wasn’t intentional. No my first cheque was not cashed. My second cheque has just been returned. First SAR normal post plus request via email.

Every letter I have including this reply quotes the limitations act. If I have a valid claim then yes I will.

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Thank you, please will you post up in PDF format their letter refusing the SAR and return your cheque. Presumably you have kept the return cheques?

 

Also can you please post up a copy of your SAR request

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Thank you, please will you post up in PDF format their letter refusing the SAR and return your cheque. Presumably you have kept the return cheques?

 

Also can you please post up a copy of your SAR request

 

 

I’m really sorry but I am an idiot with technology. I have an iPad and no clue how to do a pdf file. I can photograph the letters and send them to someone if that would work?

The first cheque wasn’t returned or acknowledged. The second cheque has just today been returned and the letter references that.

 

I don’t have a copy of my SAR request. I don’t have a printer. I hand write everything. I used a template letter to request SAR.

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I agree with the suggestion of Plodderton that you should start a small claim for breach of the Data Protection Act.

 

 

 

I never mentioned at the time that this would be treated as a non-money claim which attracts an Application of £355 - if on certain Benefits or low income then it is possible to have the fees waived in part or in full - Form EX160 has details.

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Then you should at least photograph the letters that you send. Please photograph the letters, make sure that they are good quality photographs and in focus and is not as possible. Then upload them here.

 

We are very happy to help people here that we expect them to have the minimum of equipment that they need for this kind of thing. You can get a decent scanner for £50 from PC World and it will last you for years. You can operate it wirelessly from your iPad and you will be very pleased that you have it.

 

Which SAR template did you use?

 

In respect of the unreturned cheque, do you have the cheque stub?

 

I think that if we are going to help you, you're going to have to start keeping better records. When dealing with companies like Npower and most other big bully companies, it's a matter of survival/self-preservation.

 

When did you make your complaint to the ICO? Did you do this in writing? Do you have a copy of the complaint? Have they acknowledged it? Do you have a reference number?

 

I never mentioned at the time that this would be treated as a non-money claim which attracts an Application of £355 - if on certain Benefits or low income then it is possible to have the fees waived in part or in full - Form EX160 has details.

 

don't worry about this, we will help you present it as a money claim. You make a claim for a very modest amount of compensation. That will be enough to get a judgement.

 

We are not on benefits and I don’t have £335 to spend. :-(

 

you don't have to be on benefits to get a fee waiver. You simply have to have a low disposable income

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Look I’m really sorry BankFodder but I have been trying for years to sort this.

In between a multitude of other stuff which I obviously don’t want to explain here.

I have tried my best.

 

I am learning as I go but sometimes I only have one hand to use and that makes things a tad complicated.

It’s all well and good saying buy a scanner but I’m actually to daft to work out how to connect the blimmin thing.

I really am turn it off and on again and hope for the best.

If help is only available to those with a minimum amount of equipment then a fair few people won’t get help.

 

I am unbelievably grateful to everyone who has offered advice and I have actually took note and followed suit.

Where I have not copied letters I’ve wrote, I have followed up with an email. I have kept replies etc to try and establish a line of proof.

 

Currently all I know according to npower is that I am wrong and they are right.

I will copy the latest letters out here for everyone and if anyone wants copies sending to them, I will.

 

Letter reply to latest SAR.

 

Dated 31.05.2018

 

Dear *******

 

YOUR RIGHT TO ACCESS

 

Thank you for your letter dated 22nd May 2018 which advises us you wish to invoke your right to access personal data that is held on you npower account.

 

Firstly I would like to apologise for your previous requests for information not being auctioned. We have reviewed your account and it appears we have no previous SAR raised which would initiate this process.

 

In order to action your request we have raised a unique reference number (URN) **********

The URN will generate forms which we require you to fill in with specific details of your request and return with two forms of identification.

 

Once received we will action your request with the information you have requested sent to you by recorded delivery and a signature will be required upon delivery. All details will come with the forms and accompanied letter.

 

I enclose the cheque you have included with your letter for £10 as this is no longer required in line with GDPR.

 

*********************************************************************************************************************************

 

 

In response to my letter to the ceo.

 

 

Dear *****

 

Thank you for your letter dated 22nd May 2018 addressed to ceo ***

As a member of the executive liaison team I have been assigned as your dedicated case handler. Therefore the matter will remain my responsibility until it is resolved.

 

I would like to take this opportunity to apologise for the previous level of service which you have received. This is in particular reference to the multiple contact which you have made. I am also sorry to hear that the questions which you have asked remain unanswered.

 

I would have liked to speak with you this morning however we do not hold your current contact telephone number, as such I am writing to you instead.

 

Having reviewed the information which we hold in both our current billing system and our archives, I can confirm that your account was opened on the 27 December 2007 using an estimated start reading 8170

 

The gas meter was then exchanged to a prepayment type on 4th October 2009 and the meter company concerned confirmed that the final read on the meter which they took out was 0140.

 

I note that you have asked for clarification of the actual billing period that the final quarterly bill covered.

 

While I am sorry that I am unable to confirm this, as the statute of limitations states that we should only retain such information for a maximum of 7 years, the overall balance was calculated to be £1983.21 debit at the point the meter was exchanged.

 

This was based on the cost of fuel used during the time that the account has been open compared to the amount of payments which we had received over the same time period. It also took into consideration that the invoices produced prior to this date had been based on estimated readings because of the condition of the meter, as you have outlined.

 

In terms of how much has already been paid back I can see that a statement was last produced for you on 26 December 2017 using a reading of 12536 which was obtained on 18 December 2017 and showing a remaining balance of £697.13

 

Should you wish me to I can also produce an up to date invoice for you upon production of your current master read, which you can forward to me together with your telephone number using the details below.

 

In the meantime I can also confirm that you will receive a letter from our specialised subject access request team within the next 10 working days. Please respond directly to the, while also providing the relevant proof of identity and they will gladly process your application within 40 calendar days of receipt.

 

I hope that the information I have provided in my current letter has addressed the points you raised and you now consider this matter to be resolved.

 

If this is the case there is no need for you to contact me further as your complaint will automatically close in 21 days on the 21 June 2018 on the assumption that you are happy all actions have been completed.

 

*******

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law has changed as of last week so no need to send them a tenner and they now have 30 days to respond. they can then ask for a further period to find everything but as yu have been mucked around I would be sending in the new request and then getting on to the ICO as soon as the 30 days are up and show them the correspondence refusing the SAR. Now the law has always said that the data must be securely stored so if it is still important destroying it is a no-no anyway. they are expected to delete your data when it is no longer being processed and with a current customer that would mean never. Funny how these businesses lose important data when they are in the wrong but manage to send you marketing stuff 10 years after you were a customer and to a different current address.

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You said that you have been with them since 2006 but they say that you have been with them only from 2007

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Did you contact the ICO on the telephone or by letter? Apart from anything else, they are not entitled to impose formalities such as filling in a particular form in order to make an SAR. Also, the identity information which they require is really quite unnecessary because they are writing to you freely with personal data at your present address.

 

What they are doing amounts in my view to an obstructive approach. Please tell us about the ICO complaint

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