Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.

£6.99



Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)


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  1. #21
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    Default I really need help. Npower breached SAR and GDPR

    Thank you.

    You’re absolutely right.

    I was just feeling frustrated and annoyed.

    I did need a reminder and kick up the bum.

    So thank you.

    SARicon submitted 31st January and sent recorded delivery.

    I wasn’t aware they had 40 days so grateful you pointed that out lest I’d be even more annoyed ��

    As always I am incredibly grateful for the replies.


  2. #22
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    Default I really need help. Npower breached SAR and GDPR

    That's OK, quite often we forget it's nothing personal, I'm the worst one for that, always going off at them and taking it very personally.......have to remind myself on a daily basis!

    Yes 40 calendar days for the SARicon.

    I'm simply guessing, that they've not escalated NOR read your complaints previously, so the ace up your sleeve is to allow them the time laid down in which they have to address and rectify your complaint (8 weeks) and then when they fail, armed with the info from the SAR, you hit the CEO with your findings, and if they don't rectify it, off to the energy Ombudsmanicon, and if they fail, then time to hit the media.


  3. #23
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    Default I really need help. Npower breached SAR and GDPR

    Thanks Bazooka Boo. Best get comfy, looks like it’s going to be a long road.……!


  4. #24
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    Default I really need help. Npower breached SAR and GDPR

    Well I’m back.

    Npower have completely ignoredicon my SARicon and my complaint.
    They have stated the exact same thing citing the limitations act and have also said I have not responded.
    I have and I have proof as I replied to their email.
    Honestly they are a shocking company.

    So what now?
    Do I contact ICOicon in relation to the SAR?
    Do I go to ofgem?

    Can anyone tell me the law regarding keeping information on a debt.
    I have been searching but I cannot find the link which enables them to hide all under this act?
    Thanks again.


  5. #25
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    Default I really need help. Npower breached SAR and GDPR

    I would start with a complaint to the ICOicon regarding their failure to send out the info in the prescribed time.
    The ICO will usually use a softly softly approach so make sure that you get a deadline from them for the release of the data so you know to go back to them if Npower still fail to send the stuff.

    I have found the Energy Ombudsmanicon fairly useless, they dont read or listen properly and believe any of guff the energy companies tell them even when provably false. A threat of a SARicon to them to enable you to see what they have said to Npower may be fruitful. Ofgem dont really deal with individual complaints

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  6. #26
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    Default I really need help. Npower breached SAR and GDPR

    Ditto!


  7. #27
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    Default I really need help. Npower breached SAR and GDPR

    Well it’s been a long while. I have been very poorly with some weird auto immune disease thing. Still ongoing but the steroids are hopefully working.

    Anyhow. To update, I’m still exactly where I was. Npower have completely ignoredicon all requests for SARicon. I have complained to ICOicon on the 28th March and I’m still awaiting their response. They say they have a backlog and will get to my case when they can. I have provided all proof of requests for SAR including their reply to my emails asking for SAR yet ignoring that very question!

    I am still paying obscene amounts of money on this meter every week. At least £150 a month just for gas with no heating on.

    I am kind of stuck until I get the information I need. I feel they are treating us as cash cows. Thousands paid and for what?? How long will they keep it going.

    I’m sorry I never replied to anyone but I have open ulcers on my skin including my hands and I struggled doing much at all. So please do accept I didn’t disappear. But I’m back and ready to try again. Lord I’m like a jack in the box.

    I am going to go out to the meter now and get up to date numbers off it. Will post them in a few minutes.

    As always thank you for taking the time to offer any help or advice. I am grateful.


  8. #28
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    Default I really need help. Npower breached SAR and GDPR

    All I can say is keep meticulous logs of everything, all payments made, dates times etc, have you demanded Nshower comply with your legal request?

    How about getting onto their CEO? Try and speed things up a bit.

    I despise energy companies with a passion, almost as much as the DWP, and that's going some!!

    Can only advise, keep everything in writing, keep on top of that complaint with the ICOicon, and above all else continue making formal complaints to Nshower including on their social media sites, embarrass them on there.


  9. #29
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    Default I really need help. Npower breached SAR and GDPR

    Do you have proof that nPower cashed your £10 payment for the SARicon? What date did they do this?
    Have you followed up with a letter to them reminding them they have not complied?


    I note you say you have been to the ICOicon - personally I would have submitted a county courticon claim for non-compliance - it may cost but they do get their act into gear.


  10. #30
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    Default I really need help. Npower breached SAR and GDPR

    Quote Originally Posted by ploddertom View Post
    Do you have proof that nPower cashed your £10 payment for the SARicon? What date did they do this?
    Have you followed up with a letter to them reminding them they have not complied?


    I note you say you have been to the ICOicon - personally I would have submitted a county courticon claim for non-compliance - it may cost but they do get their act into gear.
    I am really stumbling my way through this so I wasn’t aware of any court claim I could submit. I thought I had to just sit tight and wait for Ico.
    No payment was sent as they send you a form according to their website with request for payment.
    I have followed it up multiple times. I have been ignoredicon every time. In fact I’ve been ignoredicon for years.
    Thank you.


  11. #31
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    Default I really need help. Npower breached SAR and GDPR

    Quote Originally Posted by Bazooka Boo View Post
    All I can say is keep meticulous logs of everything, all payments made, dates times etc, have you demanded Nshower comply with your legal request?

    How about getting onto their CEO? Try and speed things up a bit.

    I despise energy companies with a passion, almost as much as the DWP, and that's going some!!

    Can only advise, keep everything in writing, keep on top of that complaint with the ICOicon, and above all else continue making formal complaints to Nshower including on their social media sites, embarrass them on there.

    I was hoping to get the SARicon. I genuinely do not believe I ever owed them what they claim. I want them to prove why they say I do, where they got the figure from etc… it really has gone on far to long. And it will keep going.
    I do keep everything in writing now. I’m learning as I go ��


  12. #32
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    Default I really need help. Npower breached SAR and GDPR

    These mean absolutely nothing to me but here’s what’s on the meter.

    Meter index. 13701. 221m3
    Meter index 13701. 232m3

    GD REMAINING £686.31
    GD WEEK MIN £3.60
    GD REC RATE 70%

    Ref B11005500
    748127

    Tariff cost 1-4 0.00
    Tariff cost 5 3.453

    Standing charge 0.2831

    C.v 40.400
    Billowing cycle 91
    GAR 30%


  13. #33
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    Default I really need help. Npower breached SAR and GDPR

    Quote Originally Posted by Fleurbelle View Post
    I am really stumbling my way through this so I wasn’t aware of any court claim I could submit. I thought I had to just sit tight and wait for ICOicon. It's another way of doing it but if it is the route you follow then the ICO will not get involved. The ICO will I guess take at least 6 months or more.
    No payment was sent as they send you a form according to their website with request for payment. Did you ever receive the form? It also does tell you on their site no payment or no form then no information. It would appear they have perhaps used this as a stalling tactic by not telling you. I would wait the extra few days until the new rules come in and send it again then - I understand they cannot charge this time either.
    I have followed it up multiple times. I have been ignoredicon every time. In fact I’ve been ignoredicon for years. Have you always done it over the phone? If so have you ever got further than whoever answered? Did you record any of the calls?
    Thank you.

    PT


  14. #34
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    Default I really need help. Npower breached SAR and GDPR

    Quote Originally Posted by Fleurbelle View Post
    I was hoping to get the SARicon. As said on my previous thread it appears you did not comply with the conditions of the application which could be why nothing received. I genuinely do not believe I ever owed them what they claim. I want them to prove why they say I do, where they got the figure from etc… it really has gone on far to long. And it will keep going.
    I do keep everything in writing now. I’m learning as I go ��

    They need to tell you how & where they got their figures from. If they are saying too old or no records then they need to be told so and to prove it or move on.


  15. #35
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    Default I really need help. Npower breached SAR and GDPR

    Quote Originally Posted by Fleurbelle View Post
    No payment was sent as they send you a form according to their website with request for payment.
    I have followed it up multiple times. I have been ignoredicon every time. In fact I’ve been ignored for years.
    Thank you.
    Well I'd ignoreicon the lies on their website and send them a SARicon off here, along with the £10 fee, that way then they have no wriggle room to shirk their legal responsibilities, the reason why you've been ignored to date is because the legal process hasn't been followed.


  16. #36
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    Default I really need help. Npower breached SAR and GDPR

    Iíve had replies today from my letters to the ceo and a further SARicon request. Is there a way to uploadicon them onto here rather then write them all out? I will cover personal information. Thank you.


  17. #37
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    Default I really need help. Npower breached SAR and GDPR

    I agree with the suggestion of Plodderton that you should start a small claimicon for breach of the Data Protection Act. However, you were asked in an earlier post whether they cashed your £10 and I don't notice that you have replied. Please will you deal with this.

    How did you send your SAR? Was it recorded delivery post?

    I'm afraid I can't believe that Npower destroy data after six years. Six years is simply a limitation period for breach of contract. As far as I know there is no six-year rule in respect of personal dataicon. However it is certainly advised that these companies hang onto their personal data for at least six years – but to say that it is a six year limit is completely wrong.

    Once again, I simply don't believe that the data is destroyed.

    Once we have established that you did make a valid SAR and they received it, and that they breached it, would you be prepared to begin a court claim about it?


  18. #38
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    Default I really need help. Npower breached SAR and GDPR

    Iím sorry I missed that, it wasnít intentional. No my first cheque was not cashed. My second cheque has just been returned. First SARicon normal post plus request via email.
    Every letter I have including this reply quotes the limitations act. If I have a valid claim then yes I will.


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    Default I really need help. Npower breached SAR and GDPR

    Thank you, please will you post up in PDFicon format their letter refusing the SARicon and return your cheque. Presumably you have kept the return cheques?

    Also can you please post up a copy of your SAR request


  20. #40
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    Default I really need help. Npower breached SAR and GDPR

    Quote Originally Posted by BankFodder View Post
    Thank you, please will you post up in PDFicon format their letter refusing the SARicon and return your cheque. Presumably you have kept the return cheques?

    Also can you please post up a copy of your SAR request

    Iím really sorry but I am an idiot with technology. I have an iPad and no clue how to do a PDFicon file. I can photograph the letters and send them to someone if that would work?
    The first cheque wasnít returned or acknowledged. The second cheque has just today been returned and the letter references that.

    I donít have a copy of my SAR request. I donít have a printer. I hand write everything. I used a template letter to request SAR.



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