I bought a macerator from an Ebay store in Sept 2016. Due to works being delayed it was not fitted until June/July 2017. It is in a cloakroom that does not get used daily.

It has just developed a fault. I contacted the seller and they have given me a test to try and offered to supply a part to repair for £10 postage. (not tested yet)

Because its Ebay I can't access the original listing but on there current shop page they are offering the same unit with a 2 yr warranty.

Assuming that my unit had the same warranty what are my rights.

Thx

18 months from purchase, I doubt you have any comeback unless listed as Brand New. Seller is trying to be helpfiul. Have you complained to e-Bay?

Item was brand new.

Not complained to Ebay.

Just a bit concerned that they are potentially guessing at the fault and I have to pay the postage £10) for a part that may not fix the problem.

Just trying to ascertain my rights.

Thanks Andy. I had looked through that as it is mentioned on the traders Ebay Store. However I though the protection, if any, would be under CPA.

CRA is your friend forget warranties they mean nothing

is it a well known company?

if so speak to the manufacturer and explain the situation,

they may send out the part post free or tell you where to collect one from (ie local plumbase type outlet)

I took the macerator apart as agreed with the seller and took a couple of pictures;

They have now replied with this;

We are sorry to hear about this problem!

Our warranty policy dictates that the defective item needs to be cleaned and sent back to our service center in Belgium.

Please send the item to:

Trad4u

Fabriekweg 45

8480 EERNEGEM

BELGIUM

Your RMA number: 14271

Please include a copy of the invoice and fill in RMA ("Return Merchandise Authorization Number" ) document with the package and write the RMA number on the label or carton.

RMA document is sent to your email, please have a check.

As soon the item arrives at our address it will be looked at and either repaired or replaced.

After this it will be sent back to your address.

IMPORTANT:

-Defects due to blockage of a foreign object are not covered by warranty!

-We are not responsible for damage to the unit occurred during transport to our service center, it is better to ship the macerator back in original packaging.

-Macerators which are not cleaned will not be repaired or replaced.

Closely followed by;

Please check the attached RMA doc.

Due to the fact that we got better rate from DPD, we can offer a prepaid return label, and you only need to pay 10 GBP. If you need it, please kindly let us know..

Thanks and have a nice day.

Met vriendelijke groeten, Cordialement, With kind regards, Mit freundlichen Grüßen, Cordiali saluti

Not sure if it matters but on Ebay it lists then as UK (I always search UK only) but it turns out they may not be.

oh well just like the china stuff

you should be ok

So is it right that I have to pay the return (discounted) postage.

that would depend on the contract you entered into and their online T&C's of the Ebay shop.

but theres no harm in asking it back

They may have me there as it states free returns in first 12 months. Can't moan getting for £10 though!