Purchased a 'Pioneer XCM86D' Network music player/streamer.

After 2 months noticed the sound cut off, but as it came back on didn't think anything of it.

This got worse and more frequent as time went on until it happened most the time.

Took it back to shop ,

but only realised after looking out receipt that the manufacturers 1 year warranty had expired by 1 week.

Shop offered to repair,

however after a couple of weeks unit was returned,

told it was not feasible to repair as would be too expensive.

Received back today told nothing else they can do.

left with item which is just over a year old, faulty and not usable.

When I mentioned about rights under Consumer rights Act,

shop staff said they cannot discuss it in shop and this was done through customer services only.

Phoned them and told as I didn't take out 6 year extended guarantee and I had been over the manufacturers guarantee (even by 1 week) there was nothing they can do.

Just feel Richer Sounds have washed their hands of it as I was just over the 1 year guarantee period,

although I do realise I should have taken it back far sooner when I first heard the fault. .

left with unit which can't use . . .

6 years CRA is a law

What they are telling you is bull

Welcome to CAG By the way...

write to the CEO

he will sort this as he has every other issued of the same kind here

use email.

Thanks,

aye did feel they were giving me the brush off today.

Was handed a leaflet re consumer rights and extended guarantee

told they couldn't enter into further conversation,

was to phone customer services who were absolutely no help

as he just said hadn't taken out their 6 year extended guarantee and the manufacturers had just expired.

So absolutely nothing further they can do.

Guest an email to CEO is only option then . . .

Mr Julian Richer

Chief Executive

Richer Sounds Plc

Richer House

Hankey Place

London

SE1 4BB

Company Number: 01402643

Email: [email protected]

Tel: 020 7940 2222

ceoemail: https://ceoemail.com/

(keep a note of above link may be useful in future as well)

you should get back the price the unit cost you minus fair usage for 1 year

warranties nor guarantee makes any odds to your rights under CRA they cant change

Hi there,

I was sorry to read your thread detailing the problems with your Pioneer mini system and offer my sincere apologies.

So that I may investigate further and resolve the matter to your complete satisfaction please could you contact me via my direct e-mail address?

[email protected]

Once again, I offer my apologies, I look forward to hearing from you soon.

Many Thanks

John Clayton

Operations Director

Richer Sounds