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    • Paragraph 23 – "standard industry practice" – put this in bold type. They are stupid to rely on this and we might as well carry on emphasising how stupid they are. I wonder why they could even have begun to think some kind of compelling argument – "the other boys do it so I do it as well…" Same with paragraph 26   Paragraph 45 – The Defendants have so far been unable to produce any judgements at any level which disagree with the three judgements…  …court, but I would respectfully request…   Just the few amendments above – and I think it's fine. I think you should stick to the format that you are using. This has been used lots of times and has even been applauded by judges for being meticulous and clear. You aren't a professional. Nobody is expecting professional standards and although it's important that you understand exactly what you are doing – you don't really want to come over to the judge that you have done this kind of thing before. As a litigant in person you get a certain licence/leeway from judges and that is helpful to you – especially if you are facing a professional advocate. The way this is laid out is far clearer than the mess that you will get from EVRi. Quite frankly they undermine their own credibility by trying to say that they should win simply because it is "standard industry practice". It wouldn't at all surprise me if EVRi make you a last moment offer of the entire value of your claim partly to avoid judgement and also partly to avoid the embarrassment of having this kind of rubbish exposed in court. If they do happen to do that, then you should make sure that they pay everything. If they suddenly make you an out-of-court offer and this means that they are worried that they are going to lose and so you must make sure that you get every penny – interest, costs – everything you claimed. Finally, if they do make you an out-of-court offer they will try to sign you up to a confidentiality agreement. The answer and that is absolutely – No. It's not part of the claim and if they want to settle then they settle the claim and don't add anything on. If they want confidentiality then that will cost an extra £1000. If they don't like it then they can go do the other thing. Once you have made the members of suggested above – it should be the final version. court, that I would respectfully requestup but I don't think we are going to make any more changes. Your next job good to make sure that you are completely familiar with it all. That you understand the arguments. Have you made a court familiarisation visit?
    • just type no need to keep hitting quote... as has already been said, they use their own criteria. if a person is not stated as linked to you on your file then no cant hurt you. not all creditors use every CRA provider, there are only 3 main credit file providers mind, the rest are just 3rd party data sharers. if you already have revolving credit on your file there is no need to apply for anything just 'because' you need to show you can handle money. if you have bank account(s) and a mortgage which you are servicing (paying) then nothing more can improve your score, despite what these 'scam' sites claiml  its all a CON!!  
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Problems With Virgin


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Virgin Media.

 

Anyone had this problem ?.

Been with them for 20 yrs since they were NTL.

 

Was a good package for several years,

then each year the cost has risen and risen.

 

We all know they're giving the 'good' deals to their new customers and people like myself are paying more than double for the same services/packages.

 

last June 2017, I rang them to 'haggle ' and try to get a reduction on my monthly bills.

I was offered a deal of £6 per month off, for 12 months.

Better than nothing I thought.

 

They even sent me a new contract (shock, horror) stating how much it would be each month.

Don't think I've had a contract from them for about 15 yrs.

 

sure enough, in July and August the agreed £6 off was honoured.

Then end of Aug I received the generic type letter they send to everyone stating that my monthly bill would increase by £3.99 per month from November 2017. Hang on I thought, I'm supposed to have a fixed price agreement until July 2018 ?.

At that point I'd only had the agreed 'deal ' for 2 months (4 months by November).

 

I rang them.

Got a foreign gent and I explained the above to him.

He did a lot of woffling, some of which I couldn't understand and was saying he couldn't do anything about the price rise.

BUT I said, I have a contract in front of me from Virgin stating the fixed price I'd been offered.

Well then he had to put me on hold to 'consult' with 'someone '.

 

He then came back and said that I WOULD still get my fixed, agreed rate and it would show that on the November bill.

November comes and, you've guessed it, they'd increased my bill by £3.99 !.

 

To cut this short,

I rang them 3 more times about this over several weeks and had 3 different 'customer services ' (that's a laugh)

staff tell me initially in barely deciperable English, that they couldn't 'do anything about it' (no proper explanation why)

but then when I stated that they had sent me a contract and that if it was the other way around and I broke MY contract with THEM, they would be penalizing me, so were they going to honour this contract or not ?.

 

They each then had to put me on hold so that they could 'speak to someone ', then came back on the phone and told me that yes, they would honour the contract and that they would start giving me the £6 per month reduction starting again on the December bill (2017) up until July of 2018 (I'd already had July, Aug, Sept, Oct) so was due another 8 mths. Great I think, all sorted.

Nooo...not sorted, December bill had the £3.99 rise added and now so has the January bill.

 

How many times do I have to ring this company in order for their incompetent staff to get this right and sort it out !.

And I'm not the only one this sort of thing is happening to, judging by the Virgin Media Facebook page which I had a look at some days ago to discover that they are doing similar things to other customers all over the country.

 

There were SO many people posting on there, some were brand new customers who had been offered a package, price agreed on, had the equipment installed, (phone line, Tv box,Broadband) and then they were getting overcharged each month, ringing Virgin, getting incompetent staff saying they'd sort it out, it would be correct on the next bill plus a refund on charges and of course, the customers weren't getting these and were doing same as me, ringing Virgin over and over, but the billing never getting sorted out l.

 

BUT if you attempt to terminate your services with them, they start quoting the terms of the verbal 'contract' you have with them and saying they will charge you for breaking your contract !!! (that's the verbal contract you didn't know existed !)

They are unbelievable.

 

I love the Tivo box I have, the phone and broadband are satisfactory, but their 'customer service ' is the worst I've ever come across and I worked in this field and was a trainer some years ago.

 

You simply cannot get any sense out of the and they tell you the same thing over and over and never actually DO the thing you've contacted them for.

 

SO, does anyone know HOW I can get them to adhere to the contract I have with them, short of me contacting the Financial Ombudsman or reporting them to Trading Standards ??.

Any help much appreciated.

 

When I first joined Virgin Media (it was NTL then) many years ago, I'd agreed on a package and what it would cost each month.

 

I got the first bill-they'd overcharged me, it was NOT the price I had agreed on, so I rang them.

 

I spent ages on the phone whilst the Customer Service person 'sorted it out'.

She agreed the bill was incorrect and would be put right by the next bill and I'd get a refund for the money THEY owed ME.

That didn't happen.

 

To cut a long story short, this went on for 4 months, each month I was overcharged and each month I was ringing them to sort it out, felt like it was taking over my life !.

 

Finally on the 5th month it had been sorted, I'd obviously got someone by that time who knew why what they were doing.

But one of their staff told me at the time that they (Customer Service staff) don't have access at all to the billing side of things, so they have to email that dept.

 

Each time I had rang, the person who was 'sorting it out' had simply emailed the billing dept and the staff at the billing dept were the ones not sorting it, or not reading the emails !.

 

I don't know if this is still the case now as my problem with billing was several years ago.

 

If you read my current post about VM, you will see that I am having problems with them yet again regarding billing.

 

Their 'customer service ' is terrible, especially if you're trying to sort out a billing problem !.

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Their 'customer service ' is terrible, especially if you're trying to sort out a billing problem !. See my own post.

 

The only thing that works with VM is to phone to cancel and get through to their retentions staff to run through all of the issues you have had. The retentions staff have much more authority to deal with account issues. They can even write off amounts.

We could do with some help from you.

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please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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