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    • Hi, In my last post I mentioned I had received an email from SS who were asking me to hand over the keys to my mother’s flat so they could pass them to the Law firm who have been appointed court of protection to access, secure and insure my mother’s property.  Feeling this, all quickly getting out of my hands I emailed ss requesting proof of this. I HAVEN’T HEARD BACK FROM SS.  Yesterday, I received an email (with attached court of protection order) from the Law Firm confirming this was correct (please see below a copy of this).  After reading the court of protection order I do have some concerns about it:   (a)   I only found out yesterday, the Law firm had been appointed by the court back in January.  Up until now, I have not received any notification regarding this.  (b)   Section 2   - States I am estranged from my mother.  This is NOT CORRECT    The only reason I stepped back from my mother was to protect myself from the guy (groomer) who had befriended her & was very aggressive towards me & because of my mother’s dementia she had become aggressive also.  I constantly tried to warned SS about this guy's manipulative behaviour towards my mother and his increasing aggressiveness towards me (as mentioned in previous posts).  Each time I was ignored.  Instead, SS encouraged his involvement with my mother – including him in her care plans and mental health assessments.   I was literally pushed out because I feared him and my mother’s increasing aggression towards me. Up until I stepped back, I had always looked after my mother and since her admission to the care home, I visit regularly.   .(c)    Sections -  4, 5 and 7  I am struggling to understand these as I don’t have a legal background.  I was wondering if there is anyone who might be able to explain what they mean.  It’s been a horrendous situation where I had to walk away from my mother at her most vulnerable because of; ss (not helping), scammer and groomer. I have no legal background, nor experience in highly manipulative people or an understanding of how the SS system operates, finding myself isolated, scared and powerless to the point I haven’t collected my personal belongings and items for my mother’s room in the care home.  Sadly, the court has only had heard one version of this story SS’s, and based their decision on that. My mother’s situation and the experience I have gone through could happen to anyone who has a vulnerable parent.    If anyone any thoughts on this much appreciated.  Thank you. ______________________________________________________  (Below is the Court of Protection Order)  COURT OF PROTECTION                                                                                                                                                                                   No xxx  MENTAL CAPACITY ACT 2005 In the matter of Name xxx ORDER Made by  Depty District Judge At xxx Made on xxx Issued on 18 January 2024  WHEREAS  1.     xxx Solicitors, Address xxx  ("Applicant”) has applied for an order under the Mental Capacity Act 2005.  2.     The Court notes (my mother) is said to be estranged from all her three children and only one, (me) has been notified.  3.     (Me) was previously appointed as Atorney for Property and Affairs for (my mother).  The Exhibity NAJ at (date) refers to (me) and all replacement Attorneys are now officially standing down.  4.     Pursuant to Rule 9.10 of the Court of Protection Rules 2017 and Practice Direction 9B the Applicant 2must seek to identify at least three persons who are likely to have an interest in being notified that an application has been issues.”  The children of (my mother), and any other appointed attorneys are likely to have an interest in the application, because of the nature of relationship to (my mother).  5.     The Court considers that the notification requirements are an important safeguard for the person in respect of whom an order is sought.  6.     The Court notes that it is said that the local authority no longer has access to (my mother’s) Property.  7.     Further information is required for the Court to determine the application.  IT IS ORDERED THAT  Within 28 days of the issue date this order, the Applicant shall file a form COP24 witness statement confirming that the other children of (my mother) and any replacement attorneys have been notified of the application and shall confirm their name, address, and date upon which those persons were notified.  If the Applicant wishes the Court to dispense with any further notification, they should file a COP9 and COP24 explaining, what steps (if any) have been taken to attempt notification and why notification should be dispensed with.   Pending the determination of the application to appoint a deputy for (my mother), the Applicant is authorised to take such steps as are proportionate and necessary to access, secure and insure the house and property of (my mother).   This order was made without a hearing and without notice.  Any person affected by this order may apply within 21 days of the date on which the order was served to have the order set aside or varied pursuant to Rule 13.4 of the Court of Protection Rules 2017 (“the Rules”).  Such application must be made on Form COP9 and in accordance with Part 10 Rules.              
    • Unless I've got an incorrect copy of the relevant regulation: The PCN is only deemed to have arrived two days after dispatch "unless the contrary is proved" in which case date of delivery does matter (not just date of posting) and I would like clarification of the required standard of proof. It seems perhaps this hasn't been tested. Since post is now barcoded for the Post Office's own tracking purposes perhaps there is some way I can get that evidence from the Post Office...
    • I would say You should accept it - I HIGHLY doubt you will  be able to claim for letters at trial ans they’re offering you that, which is higher monetary value than interest.   Also they raise a good point, getting interest at anything above 4% is lucky these days, yes judges give it, but rarily above 4%   Also you might find depending on the judge  you don’t get some costs if you take it all the way over £7.40 when court woukdnt award letters costs and thus meaning their award would be less than evris offer which was made    Up to you though but the wait will be 3-4mo for a trial date at least
    • Hi Folks, Been 162 days! Just by way of update. Today I received a text from Opos Ltd so no doubt Capquest are renting the debt out to anybody who fancies a nibble. Safe to say I will not be responding.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Problems With Virgin


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Virgin Media.

 

Anyone had this problem ?.

Been with them for 20 yrs since they were NTL.

 

Was a good package for several years,

then each year the cost has risen and risen.

 

We all know they're giving the 'good' deals to their new customers and people like myself are paying more than double for the same services/packages.

 

last June 2017, I rang them to 'haggle ' and try to get a reduction on my monthly bills.

I was offered a deal of £6 per month off, for 12 months.

Better than nothing I thought.

 

They even sent me a new contract (shock, horror) stating how much it would be each month.

Don't think I've had a contract from them for about 15 yrs.

 

sure enough, in July and August the agreed £6 off was honoured.

Then end of Aug I received the generic type letter they send to everyone stating that my monthly bill would increase by £3.99 per month from November 2017. Hang on I thought, I'm supposed to have a fixed price agreement until July 2018 ?.

At that point I'd only had the agreed 'deal ' for 2 months (4 months by November).

 

I rang them.

Got a foreign gent and I explained the above to him.

He did a lot of woffling, some of which I couldn't understand and was saying he couldn't do anything about the price rise.

BUT I said, I have a contract in front of me from Virgin stating the fixed price I'd been offered.

Well then he had to put me on hold to 'consult' with 'someone '.

 

He then came back and said that I WOULD still get my fixed, agreed rate and it would show that on the November bill.

November comes and, you've guessed it, they'd increased my bill by £3.99 !.

 

To cut this short,

I rang them 3 more times about this over several weeks and had 3 different 'customer services ' (that's a laugh)

staff tell me initially in barely deciperable English, that they couldn't 'do anything about it' (no proper explanation why)

but then when I stated that they had sent me a contract and that if it was the other way around and I broke MY contract with THEM, they would be penalizing me, so were they going to honour this contract or not ?.

 

They each then had to put me on hold so that they could 'speak to someone ', then came back on the phone and told me that yes, they would honour the contract and that they would start giving me the £6 per month reduction starting again on the December bill (2017) up until July of 2018 (I'd already had July, Aug, Sept, Oct) so was due another 8 mths. Great I think, all sorted.

Nooo...not sorted, December bill had the £3.99 rise added and now so has the January bill.

 

How many times do I have to ring this company in order for their incompetent staff to get this right and sort it out !.

And I'm not the only one this sort of thing is happening to, judging by the Virgin Media Facebook page which I had a look at some days ago to discover that they are doing similar things to other customers all over the country.

 

There were SO many people posting on there, some were brand new customers who had been offered a package, price agreed on, had the equipment installed, (phone line, Tv box,Broadband) and then they were getting overcharged each month, ringing Virgin, getting incompetent staff saying they'd sort it out, it would be correct on the next bill plus a refund on charges and of course, the customers weren't getting these and were doing same as me, ringing Virgin over and over, but the billing never getting sorted out l.

 

BUT if you attempt to terminate your services with them, they start quoting the terms of the verbal 'contract' you have with them and saying they will charge you for breaking your contract !!! (that's the verbal contract you didn't know existed !)

They are unbelievable.

 

I love the Tivo box I have, the phone and broadband are satisfactory, but their 'customer service ' is the worst I've ever come across and I worked in this field and was a trainer some years ago.

 

You simply cannot get any sense out of the and they tell you the same thing over and over and never actually DO the thing you've contacted them for.

 

SO, does anyone know HOW I can get them to adhere to the contract I have with them, short of me contacting the Financial Ombudsman or reporting them to Trading Standards ??.

Any help much appreciated.

 

When I first joined Virgin Media (it was NTL then) many years ago, I'd agreed on a package and what it would cost each month.

 

I got the first bill-they'd overcharged me, it was NOT the price I had agreed on, so I rang them.

 

I spent ages on the phone whilst the Customer Service person 'sorted it out'.

She agreed the bill was incorrect and would be put right by the next bill and I'd get a refund for the money THEY owed ME.

That didn't happen.

 

To cut a long story short, this went on for 4 months, each month I was overcharged and each month I was ringing them to sort it out, felt like it was taking over my life !.

 

Finally on the 5th month it had been sorted, I'd obviously got someone by that time who knew why what they were doing.

But one of their staff told me at the time that they (Customer Service staff) don't have access at all to the billing side of things, so they have to email that dept.

 

Each time I had rang, the person who was 'sorting it out' had simply emailed the billing dept and the staff at the billing dept were the ones not sorting it, or not reading the emails !.

 

I don't know if this is still the case now as my problem with billing was several years ago.

 

If you read my current post about VM, you will see that I am having problems with them yet again regarding billing.

 

Their 'customer service ' is terrible, especially if you're trying to sort out a billing problem !.

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Their 'customer service ' is terrible, especially if you're trying to sort out a billing problem !. See my own post.

 

The only thing that works with VM is to phone to cancel and get through to their retentions staff to run through all of the issues you have had. The retentions staff have much more authority to deal with account issues. They can even write off amounts.

We could do with some help from you.

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own thread created

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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