I own a pub

last year got hammered with rate rises which has had a pretty rough impact on the business....

even though they aren't yet at the peak of the new ones

the amount on rent and rates leaves cashflow very tight.

I've had Engage services contact me for a debt of just over a grand

they've refused any payment plan saying they intend to disconnect.

The account is a business account, however the pub is downstairs and we live above it with 2 young children there too.

I know residential addresses cannot be cutoff but business can be

but we only have one source of water into the building

which serves both upstairs and downstairs

so not sure where I stand on the disconnect issue.

Any help appreciated here. thanks.

so do you have 2 separate water bills?

Have you thought about having 2 meters put in to divide the supply, at least as far as liability goes.

Nope just on the one bill.

The only separate bill for residential side is the council tax.

Currently there isn't even one meter,

so not sure that would work or is even feasible to do.

The building is over 400 years old and there's literally one point at which the mains comes in downstairs.

you should be paying the std flat rate for the residential [if you are even more lucky its part of your CTAX bill?]

as for the business side

who is your supplier

engage are just a powerless DCA muppets

Castle Water are the supplier.

No idea how the residential side is treated, no mention of it anywhere.

I've told to do one and if they wont provide a payment plan

then I'm not paying

but just unsure of the law ref a disconnection as that is what the notice said.

have actually spoken to castle water customer services rather than ignore things and it going to powerless DCa's

Yep and they told me they couldn't take a payment plan it's nearly the end of their financial year and to speak with Engage. They were a waste of time! s soon as it's cleared I'll be moving somewhere else!

they cant do that.

doesn't matter its the end of the year.

so when did you last pay them an what is your contract with them