Last summer a parked motorist opened his driver's door when I was right on top of him,

knocking off my wing mirror and trim, scratching the paintwork.

I put in a claim.

At the same time my insurance company informed me that the incident had been reported by someone else;

I assume this was the other driver

(who initially offered to pay as it was his fault and then presumably spoke to his mates who told him not to admit anything. Just a theory).

The other claim was closed as a no-fault claim.

At this point I should say that I have 30 years no claims so don't have much idea how things work.

I took my car to the designated repair shop as instructed.

I had a conversation with someone in the claims dept.

I sent various details and diagrams.

A firm contacted me about a courtesy car and then came back to say the other party was disputing the claim.

Then nothing.

have emailed several times to find out what's happening and had no response.

I replaced the wing mirror.

now my insurance premium has gone up by 300%.

I called to ask why and they say it's because I made 2 claims last year.

Is that right?

Any advice would be much appreciated.

Thank you.

Speak to Insurers claims department to confirm it is just one claim. I suspect your claim date and third parties claim date have been reported differently, so two claims showing. Once corrected, then ask the customer service team at the Insurers to recalculate the premium based on one claim only.

A bit of a pain, but you should be able to get this resolved with a phone calls.

Thank you. I have the number and will call them during their slightly inconvenient hours today.

Before calling you should read our customer services guide and implement the advice there.

This is very important advice. After your phone call come back here and let us know what has happened

Happened to me a couple of years ago.

It's only an admin error, so a phone call should sort it as it's same accident, same date, same cars involved.

Just make sure they cancel the fault accident and not the non fault.

Record the call.