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    • Yep, I read that and thought about trying to find out what the consideration and grace period is at Riverside but not sure I can. I know they say "You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is"  but I doubt they would disclose it to the public, maybe I should have asked in my CPR 31.14 letter? Yes, I think I can get rid of 5 minutes. I am also going to include a point about BPA CoP: 13.2 The reference to a consideration period in 13.1 shall not apply where a parking event takes place. I think that is Deception .... They giveth with one hand and taketh away with the other!
    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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Wedding supplier stress


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Hello,

 

The following issue has been on going since 24th December 2017. Looking for a bit of advice.

 

On the 4th November I messaged a photographer on Facebook messagner with regards to providing wedding photography. He replied and advised he required a £100 deposit to secure the booking. He send the invoice to my email address with stated the deposit, name of the company and the following message “ by paying the amount above you are agreeing to the terms and conditions at (insert company’s website) “

 

I paid te £100 via goods and services on pay pal

 

I did not receive tt se terms and conditions, I was not guided to where on the website they were (at the bottom of a very .. long .. packages page”.

 

I emailed two days later asking when I would receive a contract for the booking to win, I was told then by paying the deposit I was in contract and that was sufficient

 

I emailed a Facebook page and reviews of supplies and was told he was the most complained about supplier in the UK by not providing a good service.. saying there will be more than one photographer and one turns up etc.

 

So on 24th we emailed saying we wished to cancel due to lack of contract and transparently. He emailed sayingthats fine but we need to pay a £200 fee to cancel.

 

I contacted citizens advice telling me to send a recorded letter in addition to the email I send which he contacted and said he would be sending debt collectors and his lawyer is looking after this for him ..

 

The wedding in 852 days away from cancelling and wen I read trading standards- companies can put a cancellation fee in that’s reasonable due to loss of profit or business. I felt the notice I’ve provided is sufficient.

 

The terms and conditions weren’t actually given to me, he has now threatened us with debt collectors and said “the invoice clearly states that you have 14 days to cancel. But the invoice does not clearly state that.

 

I’ve contacted citizens advice who will pass it to trading standards but they take 10 working days to make a decision.

 

Any help as to where we stand would be great

 

(Additional note) the photographer stated e was a memeber f the Scottish wedding photographer and portrait society but I contacted them and he is not a memeber.

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How much of this have you got in writing – in particular his representation that he was the member of a professional society?

 

It seems to me that you should get all of your money back. Please will you tell us who this photographer is – and also link to the Facebook pages or elsewhere that people are complaining about him.

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He advertises the logo for the SWPP society on his website

 

I only have the terms and conditions that are on his website and I was emailed the invoice.

 

The website is wedding [EDIT]- don’t let them win

 

The company is the image village photography

 

I post d on blushing brides Scotland and had 17 messages about disgruntled brides but the wedding [problematic] page will have the notes complaints

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Whilst I empathize with your situation your snagging point, I believe is this bit you wrote.

 

He send the invoice to my email address with stated the deposit, name of the company and the following message “ by paying the amount above you are agreeing to the terms and conditions at (insert company’s website) “

 

 

This was sent to you before you paid.

This means you had an opportunity to visit the website and view the t n c.

 

 

But be persistent with your cause

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I’ve had around 14 messages from brides who have booked ten and brides who have had them with negative reviews.

 

Ive has around 5/6 photographers message me letting me know about how he has behaved poorly. Unfortunately, this goes in public which is infuriating. He was involved in a forever bridal shop closing suddenly .. he was the business partner of the owner and they shut up shop and people lost a lot of money

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I only have the terms and conditions that are on his website and I was emailed the invoice.

 

 

 

He should have provided you with the contract terms & conditions in a durable medium (ie in writing). Referring you to the terms & conditions on his website does not comply with The Consumer Contracts (Information, Cancellation and Additional Payments) Regulations 2013.

 

 

See at 16.1 https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/429300/bis-13-1368-consumer-contracts-information-cancellation-and-additional-payments-regulations-guidance.pdf

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I would insist on cancellation based on the fact that they advertise as being registered with a professional body when they're not.

Also the Scottish wedding photographer and portrait society would be very interested in knowing that he's using their good name to gain business without being registered and paying the relevant fees.

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