Hello, I usually hang around on the rental section, but Mrs Carpet cleaner is having and ebay problem, it is this..

She bought 2 jewellery rings from a seller based in UK,

she duly received a small parcel and it only had 1 ring in it,

as this was a few days early from the expected delivery date she waited before getting in touch.

On the expected delivery day she got in touch with the seller,

and said that she had received 1 ring,

but the parcel had nothing else in it except for a small plastic bag (empty)

and that the parcel had not been ripped or opened.

She promptly received a message back telling her that she must have dropped the ring and to look properly...

Also that they have CCTV and record all packing of envelopes and can prove that the parcel was complete (utter bullpoo I think) ....

Now Mrs carpet cleaner is not stupid, she knows what arrived... and wrote back and told them so..

they then threatened her that Royal mail take a dim view of people accusing them of losing items in the post.

Mrs CC then reported the item as not received and has to wait 8 days before going any further with it..

BUT

today we received a letter to be signed for from our usually jolly postie...

A bit sticker on the front in bold print states:

Signature required

Mrs CC (full name given here) is claiming that items were stolen from her post in December....

What the hell can we do about all this??

Cheers, sorry it is a bit long winded...

dont accept this,

you know and we know the sender has not sent 2 rings.

What you need to do is open 2 disputes in ebay for the 2 items.

that way they cannot use the same tracking number for both.

If you have a senders address then you can let them know that you will use all avenues open to you to recover your money.

also, leave negative feedback for both items and state that they werent sent

Dont worry about this being half true

you are after getting a resolution to your problerm not caring about her feedback.

Also be careful with the wording of the feedback,

dont mention disputes,

ebay or anything like that,

just a simple

"goods not received because not sent, seller refused to refund for missing items"

anything they say in response will only damage them, not you.

also call her bluff regarding her recording of packing.

Not that it shows a true audit trail.

I can film me wrapping a parcel but then decide to take it into another room and unwrap it and remove contents.

the film would show the wrapping but that is not actually audited as it fails to track it from packing to delivery

Thank you Erics brother, unfortunately Mrs CC being a nice and trusting person has already left positive for the ring she received, and now as the item is in dispute the facility to leave feedback is missing .

The letter sent today was the companies own form asking Mrs CC to instigate an investigation into Royal mail....

So Mrs CC wrote back to them earlier and said that she is not accusing the Royal mail, and the reply a few minutes ago was,

"well we have proof that we sent it, so you or the Royal mail have taken it"... so she has now asked for the "proof"

The feeback left by others confirm that this happen regularly and they bully people with the Royal mail investigation threat to make them stop...

We are not going to stop until we have the ring or the money back.

The sender refuses to send the proof due to data protection, and says that the receipt of the parcel is proof that they have done their part and are now doing nothing else....

what garbage,

open a dispute in ebay rather than correspond with the seller

You can edit or remove feedback.

Have you got her address?

I would be writing to her saying that you are going to take the matter further.

also,

does she have any other items for sale?

If so you could bid on all of them and then leave negative feedback.

This will get removed but at least for a short while others may well twig what is going on.

Use a bidding engie rather than leaving early bids.

You will need to sign up to a proxy bidding organisation but that is free and simple,

leave bids of say 1 million so you win the lot.

Composing the negative feedback will be the interesting part,

something like paid cash as demanded but no goods sent will be apt

then you can raise a dispute in ebay about this as well.

ultimately it will all be removed by ebay but as said it will put her on their radar

please note,

this is what I would possibly do and do not read it as an instruction or incitement to breach ebays rules.

please note, this is what I would possibly do and do not read it as an instruction or incitement to breach ebays rules.

If there was a like button it would now be pressed

 

If there was a like button it would now be pressed

You've got the rep button, CC.

HB

Just as an update and conclusion to this..

Mrs CC entered a dispute with ebay and was sent the bog standard reply about having to wait 8 days yada yada, and she wrote to the sender and told her she had escalated it, within 1 hour ebay sent her a dispute resolved notice saying that tough luck no refund would be offered and no replacement sent.......

To say I was fuming might be and understatement, so she sent an appeal to the judgement asking them to look at her feedback and then look at the feedback of the seller, within 20 minutes the money was back in paypal.

The negative feedback was also removed......

I did suggestbthat you reportn the non arrival of both items so when the seller gace a tracking number it would indicate the arrival of one of them, not both

Ah yes, but she had already left the positive feedback for the one ring that had arrived, bit hard to leave positive and then claim non receipt...

What can I say? an expensive lesson. Never leave feedback until every part of the transaction is complete so if you bought an electrical item for example you run the thing at load for a good while before you decide it works, not just switch it on and look at the lights.