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SendMyBag/DHL


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God Morning

 

Last year I bought a pack of five cardboard boxes as I would send a few things abroad.

The size was 61x45.7x45.7 cms.

 

I packed the bag and logged into my SendMy Bag site and filled in the box size plus a little extra to be sure to be charged correctly, 62x48x48cms.

It was then picked up by DHL and delivered within estimated time.

So far so good...

 

A couple of weeks later I received an email claiming the box exceeded the measurements I had stated.

They claimed the size was 74x57x48cm. It looked like the box had grown quite a bit during transport!

 

Looking at the new measurements it seems it had been squashed before scanning and they want me to pay for the privilege.

My cousin has the box,still unopened, and she will take photos with a measuring tape.

Have to add, on my SendMyBag account I put up a photo of it but they claim it's deleted upon delivery.

 

What can I do?

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Please can you tell us a bit about the difference in values. Also, I'm assuming that you have paid the extra now?

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