A 220 page introduction to all things consumer related by our own BankFodder.
Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.
Basic Account Holder Do you record your calls? You'll regret it if you don't.
Cagger since : Nov 2006
Posts : 3 (0.00 post per day)
bobbywhufc v RBoS
Just checking I've got this right.
Got my statements and sent a letter `one` to head office in Edinburgh.
Had a reply from the (infamous) Tommy Mac yesterday... "believe our charges are fair blah blah, I am sure this is not the answer you hoped to receive, nonetheless I am grateful to you for bringing this to our notice" (aye right! lol).
Next step is the lba with a list of payments I am trying to claim back (about £700)?
If I do this what can I expect to happen next? Compared to recent letters/claims etc?
(I'm a little surprised that the banks refund charges in full, I'd have thought they'd at least have tried to save the £12 fee per transaction that they are probably entitled to?)
Feel free to guess any amounts offered and dates refunded if you wish, lol.
Basic Account Holder Do you record your calls? You'll regret it if you don't.
Cagger since : Nov 2006
Posts : 3 (0.00 post per day)
Re: bobbywhufc v RBoS
Forgot to also ask, does the lba go to 36 St Andrew Square (head office), or to Tommy McLean (Customer Relarions Unit) at 56 South Gyle Crescent who I got the reply from?
Basic Account Holder Do you record your calls? You'll regret it if you don't.
Cagger since : Oct 2006
Posts : 43 (0.01 post per day)
Re: bobbywhufc v RBoS
Originally Posted by bobbywhufc
Just had an offer of £465 from Tommy MacLean for a claim of about £700.
I notice its got his direct line number on the letter.
Whats next? Worth giving him a call to save time? Or a second letter accepting the offer as part payment? (Not 100% sure which templete to use).
Also whats the likely response? A p*ss off and see you in court, or a grudged full settlement?
Heya there
Send the letter from the templates section, accepting the offer but only as a part payment and reinforce that you will be continuing with your timetable in pursuit of all of the money the bank owe you.
I recently have received the full amount I was claiming which was just under £700. After I refused the first offer, I sent the letter off, waited another 10 days or so (I gave Tommy and Co a bit of extra time as they appeared to be very busy and a little behind at the moment), and then I received a full settlement offer.
I'm not saying that's what will certainly happen to you - but if you send the letter from the templates section and stick with it, I expect you'll have your full offer by Christmas!
bobbywhufc v RBoS
with a list of payments I am trying to claim back (about £700)?
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Originally Posted by bobbywhufc
