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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Just checking I've got this right.

 

Got my statements and sent a letter `one` to head office in Edinburgh.

 

Had a reply from the (infamous) Tommy Mac yesterday... "believe our charges are fair blah blah, I am sure this is not the answer you hoped to receive, nonetheless I am grateful to you for bringing this to our notice" (aye right! lol).

 

Next step is the LBA with a list of payments I am trying to claim back (about £700)?

 

If I do this what can I expect to happen next? Compared to recent letters/claims etc?

 

(I'm a little surprised that the banks refund charges in full, I'd have thought they'd at least have tried to save the £12 fee per transaction that they are probably entitled to?)

 

Feel free to guess any amounts offered and dates refunded if you wish, lol.

 

Amazing site btw.

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Ensure you leave the 14 days run off from your prelim before sending your lba.

 

I would send it to Tommy if he has responded to you.

 

Read through my RBS1 (from my sig) if you want a detailed account of what happens - I had mine settled not so long ago.

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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  • 2 weeks later...

Just had an offer of £465 from Tommy MacLean for a claim of about £700.

 

I notice its got his direct line number on the letter.

 

Whats next? Worth giving him a call to save time? Or a second letter accepting the offer as part payment? (Not 100% sure which templete to use).

 

Also whats the likely response? A p*ss off and see you in court, or a grudged full settlement?

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Just had an offer of £465 from Tommy MacLean for a claim of about £700.

 

I notice its got his direct line number on the letter.

 

Whats next? Worth giving him a call to save time? Or a second letter accepting the offer as part payment? (Not 100% sure which templete to use).

 

Also whats the likely response? A p*ss off and see you in court, or a grudged full settlement?

 

Heya there :)

 

Send the letter from the templates section, accepting the offer but only as a part payment and reinforce that you will be continuing with your timetable in pursuit of all of the money the bank owe you.

 

I recently have received the full amount I was claiming which was just under £700. After I refused the first offer, I sent the letter off, waited another 10 days or so (I gave Tommy and Co a bit of extra time as they appeared to be very busy and a little behind at the moment), and then I received a full settlement offer.

 

I'm not saying that's what will certainly happen to you - but if you send the letter from the templates section and stick with it, I expect you'll have your full offer by Christmas!

 

Take a look at http://www.consumeractiongroup.co.uk/forum/royal-bank-scotland-bank/43582-niteflite-rbos.html for my case.

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