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    • Oil and gold prices have jumped, while shares have fallen.View the full article
    • Thank you for your reply, DX! I was not under the impression that paying it off would remove it from my file. My file is already trashed so it would make very little difference to any credit score. I am not certain if I can claim compensation for a damaged credit score though. Or for them reporting incorrect information for over 10 years? The original debt has been reported since 2013 as an EE debt even though they had sold it in 2014. It appears to be a breach of the Data Protection Act 1998 Section 13 and this all should have come to a head when I paid the £69 in September 2022, or so I thought. The £69 was in addition to the original outstanding balance and not sent to a DCA. Even if I had paid the full balance demanded by the DCA back in 2014 then the £69 would still have been outstanding with EE. If it turns out I have no claim then so be it. Sometimes there's not always a claim if there's blame. The CRA's will not give any reason for not removing it. They simply say it is not their information and refer me to EE. More to the point EE had my updated details since 2022 yet failed to contact me. I have been present on the electoral roll since 2012 so was traceable and I think EE have been negligent in reporting an account as in payment arrangement when in fact it had been sold to a DCA. In my mind what should have happened was the account should have been defaulted before it was closed and sold to the DCA who would then have made a new entry on my credit file with the correct details. However, a further £69 of charges were applied AFTER it was sent to the DCA and it was left open on EE systems. The account was then being reported twice. Once with EE as open with a payment arrangement for the £69 balance which has continued since 2013 and once with the DCA who reported it as defaulted in 2014 and it subsequently dropped off and was written off by the DCA, LOWELL in 2021. I am quite happy for EE to place a closed account on my credit file, marked as satisfied. However, it is clear to me that them reporting an open account with payment arrangement when the balance is £0 and the original debt has been written off is incorrect? Am I wrong?
    • OMG! I Know! .... someone here with a chance to sue Highview for breach of GDPR with a very good chance of winning, I was excited reading it especially after all the work put in by site members and thinking he could hammer them for £££'s and then, the OP disappeared half way through. Although you never know the reason so all I can say is I hope the OP is alive and well regardless. I'd relish the chance to do them for that if they breached my GDPR.
    • The streaming giant also said it added 9.3 million subscribers in the first three months of the year.View the full article
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      This is good ethical practice.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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BT broadband from sky


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Hi all.

Ok, decided to change from sky to BT for my broadband on 27/11/17 for BT sport reasons only.

I was told my services would be on by 13/12/17.

A few days later I received an email saying it would be 18th.

I called them to make sure sky wouldn’t cut me off before that, they said no it would be on until they go live.

 

Fast forward to the 18/12.

I still hadn’t received a hub, sky cut me off

 

I called BT.

They said the order wasn’t progressing through normal systems and that’s why I hadn’t had New Hub.

They put an order in manually for the hub which I received the following day. (19/12/17).

Still not connected.

 

Every day that week I called for an update,

spending 40-60 mins on the phone whilst they checked with openreach etc.

Every day I was told it will be on “tomorrow before midnight”.

Christmas Eve arrives, still nothing.

 

I get a call saying it will be on on 29th.

 

I have to admit, I went garrity at that moment as that meant no internet for downloading films/gaming etc over Xmas on our few days off.

Told them to cancel everything including BT sport immediately.

 

I rang sky to get them to reconnect me,

they couldn’t as BT hadn’t cancelled it.

 

Phoned numerous times after Xmas to be told they’re having problems cancelling it.

So not only do they have problems connecting it, they now can’t cancel it and until they do I can’t get internet from them or any other provider.

 

Was promised a call today from the case manager.

I had someone call “on behalf” of case manager who said it still wasn’t fixed and to check back on Friday.

So this will be 2 weeks since cancellation and 3 weeks without internet.

 

My kids can only look at their new Xbox they got for Xmas in the box as I need internet to set it up.

I’d there anything I can do?

It’s costing us money in more data from Vodafone etc.

I’m in no mans land!

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I email the CEO directly when I get any of this type of nonsense from BT.

gavin.e.patterson at BT.com and his office on elc at BT.com (it won't let me type the full email addresses)

They usually get things resolved in a day!

Good luck.

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  • 2 weeks later...

We are in exactly the same boat.

BT messed up the order and now can’t cancel it. It has been over a week of them trying to do so.

And they can’t even say why it’s happening.

If you get anywhere please let us know.

We have been without internet since 21/12/17 because of them. And the CEO has stopped replying to emails.

The worst customer service I’ve ever had.

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