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    • The move marks the first time the country's central bank has raised interest rates for 17 years.View the full article
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    • In terms of "why didn't I make a claim" - well, that has to be understood in the context of the long-standing legal battle and all its permuations with the shark. In essence there was a repo and probable fire sale of the leasehold property - which would have led to me initiating the complaint/ claim v SPF in summer 19. But there was no quick sale. And battle commenced and it ain't done yet 5y later. A potential sale morphed into trying to do a debt deal and then into a full blown battle heading to trial - based on the shark deliberately racking up costs just so the ceo can keep the property for himself.  Along the way they have launched claims in 4 different counties -v- me - trying to get a backdoor B. (Haven't yet succeeded) Simultaneously I got dragged into a contentious forfeiture claim and then into a lease extension debacle - both of which lasted 3y. (I have an association with the freeholders and handled all that legal stuff too) I had some (friend paid for) legal support to begin with.  But mostly I have handled every thing alone.  The sheer weight of all the different cases has been pretty overwhelming. And tedious.  I'm battling an aggressive financial shark that has investors giving them 00s of millions. They've employed teams of expensive lawyers and barristers. And also got juniors doing the boring menial tasks. And, of course, in text book style they've delayed issues on purpose and then sent 000's of docs to read at the 11th hour. Which I not only boringly did read,  but also simultaneously filed for ease of reference later - which has come in very handy in speeding up collating legal bundles and being able to find evidence quickly.  It's also how I found out the damning stuff I could use -v- them.  Bottom line - I haven't really had a moment to breath for 5y. I've had to write a statement recently. And asked a clinic for advice. One of the volunteers asked how I got into this situation.  Which prompted me to say it all started when I got bad advice from a broker. Which kick-started me in to thinking I really should look into making some kind of formal complaint -v- the broker.  Which is where I am now.  Extenuating circumstances as to why I'm complaining so late.  But hopefully still in time ??  
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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BT broadband from sky


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Hi all.

Ok, decided to change from sky to BT for my broadband on 27/11/17 for BT sport reasons only.

I was told my services would be on by 13/12/17.

A few days later I received an email saying it would be 18th.

I called them to make sure sky wouldn’t cut me off before that, they said no it would be on until they go live.

 

Fast forward to the 18/12.

I still hadn’t received a hub, sky cut me off

 

I called BT.

They said the order wasn’t progressing through normal systems and that’s why I hadn’t had New Hub.

They put an order in manually for the hub which I received the following day. (19/12/17).

Still not connected.

 

Every day that week I called for an update,

spending 40-60 mins on the phone whilst they checked with openreach etc.

Every day I was told it will be on “tomorrow before midnight”.

Christmas Eve arrives, still nothing.

 

I get a call saying it will be on on 29th.

 

I have to admit, I went garrity at that moment as that meant no internet for downloading films/gaming etc over Xmas on our few days off.

Told them to cancel everything including BT sport immediately.

 

I rang sky to get them to reconnect me,

they couldn’t as BT hadn’t cancelled it.

 

Phoned numerous times after Xmas to be told they’re having problems cancelling it.

So not only do they have problems connecting it, they now can’t cancel it and until they do I can’t get internet from them or any other provider.

 

Was promised a call today from the case manager.

I had someone call “on behalf” of case manager who said it still wasn’t fixed and to check back on Friday.

So this will be 2 weeks since cancellation and 3 weeks without internet.

 

My kids can only look at their new Xbox they got for Xmas in the box as I need internet to set it up.

I’d there anything I can do?

It’s costing us money in more data from Vodafone etc.

I’m in no mans land!

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I email the CEO directly when I get any of this type of nonsense from BT.

gavin.e.patterson at BT.com and his office on elc at BT.com (it won't let me type the full email addresses)

They usually get things resolved in a day!

Good luck.

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  • 2 weeks later...

We are in exactly the same boat.

BT messed up the order and now can’t cancel it. It has been over a week of them trying to do so.

And they can’t even say why it’s happening.

If you get anywhere please let us know.

We have been without internet since 21/12/17 because of them. And the CEO has stopped replying to emails.

The worst customer service I’ve ever had.

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