10 days ago I ordered some supplements from Holland and Barrett for home delivery.

In hindsight I should have just gone to the shop.

They promised next day delivery (pity I didn't take a screenshot!).

I had an email of confirmation of the order two days later, never mind next day delivery.

In the meantime the Christmas holidays have passed

come the 27th of December I got an email from Hermes (or should I call them Herpes?)

informing me that :

27/12/2017 14:08 Delivery attempt made, allow 24h on 28/12/2017

But I was there at that time and nobody came in.

next day I get exactly the same notification.

28/12/2017 14:50 Delivery attempt made, allow 24h on 02/01/2018

Again somebody was there but no driver in reality showed up.

I contacted Hermes via webchat.

They say that they could not deliver the parcel due to "restricted access".

What that means in practice I don't know, because there's no traffic restriction in my area.

They said they could not give me any more assistance and I had to contact H&B.

I sent H&B an email of complaint and they answered with just a reference number but it is clear that it will take time.

What to do now?

They will try to deliver for the third time but what if the driver makes it all up again?

The package will be sent back to H&B.

What will happen later?

Where do I stand?

You have to let H&B sort it. Your contract is with them. Theirs is with the courier. Your complaint needs to be focused on H&B

restricted access means to the property to deliver not road issues..........

probably done you a favour

most supplements are a fad and a waste time and contain nowt but 90% padding anyway

have you thought of simply doing a chargeback against H+B

then its their problem...

 

have you thought of simply doing a chargeback against H+B

then its their problem...

I've paid with Paypal from my own existing balance. It's probably too early for a dispute. My worry is that they'll return the item back to H&B and I won't get any refund.

Well you'll get a refund but from who is debatable

Shame you used existing balance too

I can see your problem

There's quite a bit on the net that most of these delivery services had Xmas issues

Inc Amazon

Think you just have to wait and see how it pans out

Can't see a quick route at present to getting it