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    • We used to recommend that people accept mediation but our advice is change. The mediation process is unclear. Before you can embark on it you have to agree that you are prepared to enter a compromise – and that means that you agree that you are prepared to give up some of your rights even though you are completely in the right and you are entitled to hundred percent of your money and even though EVRi are simply trying to obstruct you in order to discourage you and also to put others who might want to follow your example off from claiming even though they have a legitimate basis for reimbursement. Mediation is not transparent. In addition to having to sign up that you are prepared to give up some of your rights, you will also have to agree not to reveal any details of the mediation – including the result of the mediation – so that the whole thing is kept secret. This is not open justice. Mediation has nothing to do with justice. The only way of getting justice is to make sure that this matter goes to trial unless EVRi or the other parcel delivery companies put their hands up and accept the responsibility even if they do it is a gesture of goodwill. Going to trial and winning at trial produces a judgement which we can then add to our small collection to assist other people who are in a similar boat. EVRi had been reading you around by the nose since at least January – and probably last year as well – and their whole purpose is simply to drag it out, to place obstacles in your way, to deter other people, and to make you wish that you'd never started the process and that you are prepared to give up your 300 quid. You shouldn't stand for it. You should take control. EVRi would prefer that you went to mediation and if nothing else that is one excellent reason why you should decline mediation and go to court. On mediation form you should sign that you are not prepared to compromise and that you are not prepared to keep the result secret but that you want to share the results with other people in similar circumstances. This means that the mediation won't go ahead. It will take slightly longer and you will have to pay a court fee that you will get that back when you win and you will have much greater satisfaction. Also, once you go the whole process, you will learn even more about bringing a small claim in the County Court so that if this kind of thing happens again you will know what to do and you will go ahead without any hesitation. Finally, if you call EVRi bluff and refuse mediation and go to trial, there is a chance – maybe not a big chance – but there is a chance that they will agree to pay out your claim before trial simply in order to avoid a judgement. Another judgement against them will simply hurt the position even more and they really don't want this. 300 quid plus your costs is peanuts to them. They don't care about it. They will set it off against tax so the taxpayer will make their contribution. It's all about maintaining their business model of not being liable for anything, and limiting or excluding liability contrary to section 57 and section 72 of the consumer rights act.  
    • Nice to hear a positive story about a company on this form for a change. Thank you
    • too true HB, but those two I referred for starters - appear to be self admitted - One to excuse other lockdown law breaking, by claiming his estate away from his consistency and London abode was his main home the other if he claims to have 'not told the truth' in his own words via that quote - to have mislead his investors rather than broken lobbying rules   - seem to be slam dunks - pick which was your law breaking - it seems to be both and much more besides in Jenricks case Starmer was director of public prosecutions yet the tories are using seemingly baseless allegations for propaganda and starmer is missing pressing apparent blatant criminality in politics
    • I am sure the resident experts will give you a comprehensive guide to your rights.  The responsibility lies with the retailer. I have dealt with Cotswold before for similar. And found them refreshingly helpful.   Even when I lost the receipt for one item I had bought in Inverness. The manager in Newcastle called the store. Found the transaction and gave me a full refund. 
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Chess Ltd and True Telecom


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Around 18 months ago i agreed to a three year Landline and Internet contract with True Telecom,

which i soon regretted ,

 

The internet was weak and the lower prices that i was assured were not to be ( read the small print i suppose ).

 

A few months ago i saw a direct debit set up on my account from Chess Ltd ?.

I looked them up and asked who are you ?

I was told that Chess had taken over the service from True Telecom.

 

I noticed the service prices going up,

yet we hardly use the landline

and had the same weak internet router and service.

 

A couple of weeks ago i got a call from a broker who offered me a deal with one of the big providers for around a third of the cost and much better internet and i agreed.

 

A few days later i received a letter from Chess regarding the switch of service informing me of an early termination fee of over £400 pounds.

 

I contacted Chess telling their representive that i dont have any agreement with Chess

and was told that Chess purchased the account

and i would owe the amount,

 

I was then offered a deal of cheaper service though not as low as the amount on offer through the broker

and a new 18 month contract with Chess which was not on with me.

 

The new provider took over yesterday,

We now have much better broadband and the phone is ok.

 

Do i need to pay Chess at all and if so as much as over £400 pounds and if so can i pay instalments ?.

 

All advice welcome folks.

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http://www.truetelecom.com/ - Read the top of the page...

Then know that Ofcom and the ICO are owed substantial amounts of money.

 

You should be allowed to exit out of your contract accordingly if the company ceases to be.

 

How much did the prices go up by?

 

Did you agree to Chess taking over your services?

 

I doubt they would even stand a chance if this went anywhere.

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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Theyve sold off their customer base - Yet havent informed anyone that this is happening.

 

My understanding is that you should be allowed to exit a contract early if a company fails / administration etc

 

Do you have the original terms?

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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Im doing a search, One set of terms and conditions i dont have is from Chess as they never sent any, their early termination fee is £472

I will post True telecom terms and conditions when i find them.

 

Cancellation

If you wish to end your contract with us, You may do so by giving us at least 10 working days written notice before the end of any contract period, or the agreement end date.

 

The contract started in early February 2016.

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I am looking for the original letter which i saw a few days ago.

 

The brochure ssates that if i cancel early True Telecom can ask for the monthly fee up to the end of the contract be paid.

 

I have not found any paperwork with terms and conditions with my signature attached, and do not recall signing any, i believe it was done over the phone and i signed the direct debit form, it may be on that.

 

I have not found any paperwork with terms and conditions with my signature attached, and do not recall signing any, i believe it was done over the phone and i signed the direct debit form, it may be on that.

 

I dont remember getting a debit mandate form,

i beleive it was set up on the phone,

The new deal was set up on the phone,

So there is probably no signed T&C with True Telecom

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they wont know that you weren't told over the phone that you could cancel for free where you originally took the contract out:madgrin:

and they cant prove otherwise

so pers i'd ignore them.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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https://www.theregister.co.uk/2017/11/17/ofcom_fines_true_telecom_for_slamming/

 

can't unless its already showing

they cant just create an entry to default you where its never shown as a running account already.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I have cancelled the Chess direct debit from my account,

the money has been coming out at the end of each month

 

i will wait and find out when Chess will be in touch,

I will pay them by cheque any money due for the part of the month up to the change over,

I will not be paying the so called termination fee.

I will post any information from them as soon as it comes in,

 

Thanks folks.

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it is not the transfer of undertakings that lets you walk away from the contract but the change in the charges.

 

They have to notify you of these and unless the changes are very small then it is not compulsory to accept them

and you can walk away from the rest of the contract.

 

let it run for more than a month and you will have deemed to have accepted them.

 

From what you say it seems as though you have not kept on top of this and you may now have problems

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I have received an email from Chess informing me that the bank has advised them that i have cancelled the direct debit,

with a survey included asking me the reason,

I have not replied,

 

Also an email from the Ombudsman Company saying the time is nearly up that Chess has replied to me and for me to answer Chess.

 

The only correspondence i have had from Chess was several calls left on my answer phone and emails urging me to contact to try and keep me as a customer.

 

No attempt has been made by Chess to resolve the issue of the termination charge that they claim is legally due to them.

 

The charges did go up,

do you mean that after a month of Chess taking over from True telecom and that i allowed Chess to continue, then i have to Chess accepted them as supplier ?.

 

Chess did not inform me of anything other than an email which i did not find until months later in my inbox,

 

the first i heard of them was when looking online at my bank account an invoice from Chess Ltd and i called to find out who they are,

 

I never signed or verbally agreed to anything to Chess. I was not happy with True Telecom service, weak internet and the same with Chess.

 

http://www.truetelecom.com/ - Read the top of the page...

Then know that Ofcom and the ICO are owed substantial amounts of money.

 

You should be allowed to exit out of your contract accordingly if the company ceases to be. How much did the prices go up by?

Did you agree to Chess taking over your services? I doubt they would even stand a chance if this went anywhere.

 

I have looked at the True telecom link you provided and called True Telecom, their claim is that they passed contract rights to Chess who should have got in touch with me, it looks a bit shoddy to me.

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they informed you and they dont have to do anything else.

 

That is why you have to keep on top of things by checking your bills and bank statements every month.

 

You accepted the contract when you paid the increased charges, not when they transferred the undertaking.

If you had got in touch with them inside a month after the new charges started/were announnced then you can walk away without breaking the contract.

 

They may be shoddy but they did the minimum they needed to do, one of the problems with using email and not letters.

 

Chess did not inform me of anything other than an email which i did not find until months later in my inbox, the first i heard of them was when looking online at my bank account an invoice from Chess Ltd and i called to find out who they are, I never signed or verbally agreed to anything to Chess. I was not happy with True Telecom service, weak internet and the same with Chess.
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I have received the latest Chess bill today online, over £58.00 to be debited at end of month ( i cancelled direct debit )

 

Some things i noticed that i never agreed to have.

Care level, Fraud monitor, Line assurance ?, Voicemail, I do not have voicemail.

 

This invoice is for Landline and broadband only,

We do not have any mobile phone or TV service with them.

 

All advice as always welcome.

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