Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.

£6.99



Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)


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  1. #1
    Basic Account Holder FibromyalgiaSucks Novitiate



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    Question Jackpot com

    Can someone please help me
    I am going round in circles and can not navigate this forum at all
    I am disabled and my head is so foggy and I need help Please

    So sorry new here and finding this all a bit confusing and not sure where to post.

    I am in an argument with Jackpot.com who say I clicked a subscription box when I did not.
    I popped on there occasionally to bet on the EuroMillions or so I thought. Turns out I wasn't actually buying tickets for the draw but that is another issue entirely.

    So today I see 16 has gone out of my bank account so I ask them to cancel the subscription and to refund my money.
    They are refusing point blank to give me my money and gave me the run around all morning.
    Have I got any rights?
    Thanks in advance for any help at all


  2. #2
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    Default Re: Jackpot.com

    Contact your bank immediately on the telephone and then confirm in writing. Tell them that money has been taken from your account and it has been authorised and also there is a risk that further money will be taken from your bank account by the same people.

    Tell them that you are reporting it as a fraud. That you want all payments stopped and that you want the money taken by the company reimbursed.

    The bank will try to persuade you that in fact you authorised the payment because you visited the website. Standby your guns. Don't say things like "I'm sure I didn't…" "I can't remember that I did…". These things open the door to the bank to dominate you and to give themselves the benefit of the doubt. Tell the bank that you absolutely did not authorise and that you thoroughly understand what you are doing and there is no way you would have authorised that payment.

    If the bank because even the slightest difficulty then tell them immediately that you want to make a complaint and you will be taking it to the fosicon. Insist that you speak to their complaints department and insist that you get a reference number for the complaint so that you begin the process. The bank is required to repay you immediately and then investigate afterwards. The banks don't like this and they routinely ignore the rules.

    Which bank are we talking about anyway?



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  3. #3
    Basic Account Holder FibromyalgiaSucks Novitiate



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    Default

    Thank you so much
    I am with the HSBCicon
    I am disabled housebound and do not use the phone can this be done by email?
    You would think in this day and age we could sort things out quickly by email.
    I am so angry about this because I know I am right and Jackpot.com are being so awkward.
    Is there not a distance selling rule applicable to this?

    Went onto the bank site and got a really nice chap in live chat

    He has reported it as fraud and cancelled my card and issued a new one

    HUGE relief.
    Thanks so much I don't know why I didn't think of looking on the online banking for an email or live chat :0)


  4. #4
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    Default Re: Jackpot com

    Hopelessly Stupid Bunch of – I can't remember what the C stands for.

    It seems that you have met the decent person within the bank – either that or you are an extremely charming person.

    I do suggest that you follow it up with a letter to them confirming what has happened and confirming that no more payments are to be made to this company. Keep a copy of the letter you sent. In fact you can normally download the chat– I would do this as well if it's not too late but send the letter too

    Incidentally, be ready for calls and threats from the Jackpot company



    Warning: I use dictation software. Beware of homophones!
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    Please don't pm me about specific questions unless you have posted and it has not been dealt with or unless the matter is confidential.

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  5. #5
    Basic Account Holder FibromyalgiaSucks Novitiate



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    Default Re: Jackpot com

    LOL Cats??
    He was very helpful
    Fogot to copy the chat
    I did however take lots of screen shots of my chat with Jackpot
    They can shout all they like I will do to them what they did to me.
    The thing is they are not losing anything the next draw isn't till Friday so they could have very easily refunded me they just chose not to.
    Thanks for helping me I was very frazzled when I posted on here


  6. #6
    Site Team The Consumer Action Group Andyorch Highly authoritative Andyorch Highly authoritative Andyorch Highly authoritative Andyorch Highly authoritative Andyorch Highly authoritative Andyorch Highly authoritative Andyorch Highly authoritative Andyorch Highly authoritative Andyorch Highly authoritative Andyorch Highly authoritative Andyorch Highly authoritative Andyorch's Avatar



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    Default Re: Jackpot com

    Thread moved to the appropriate forum.

    Regards

    Andy

    We could do with some help from you

    PLEASE HELP US TO KEEP THIS SITE RUNNING
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  7. #7
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    Default Re: Jackpot com

    cancelling the card doesnt automatically stop the payment authority so keep an eye on this for a couple of months.


  8. #8
    Basic Account Holder FibromyalgiaSucks Novitiate



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    Default

    Quote Originally Posted by Andyorch View Post
    Thread moved to the appropriate forum.

    Regards

    Andy
    Thanks Andy sorry for putting it in the wrong place


  9. #9
    Basic Account Holder FibromyalgiaSucks Novitiate



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    Default

    Quote Originally Posted by ericsbrother View Post
    cancelling the card doesnt automatically stop the payment authority so keep an eye on this for a couple of months.
    I will do thank you



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