Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.

£6.99



Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)


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  1. #1
    Basic Account Holder newboy23 Novitiate



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    Default Mobile phone sent back to wrong address

    Hi
    I have sent my mobile phone to a shop in Nottingham to be repaired, and they have sent it back to the wrong address ,

    the bloke is claiming that is address that i sent him,
    which is total .. as the address it was sent back to is 400 miles away,
    he has said theres nothing he can do,
    is this right ?


  2. #2
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    Default Re: Mobile phone sent back to wrong address

    Can you tell us a bit more about what's happened please, newboy?

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  3. #3
    Basic Account Holder newboy23 Novitiate



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    Default Re: Mobile phone sent back to wrong address

    i sent the phone to him as he has a shop which repairs phones,
    he has had the phone for 3 months now,

    i have kept emailing him to ask when is it going to be returned,
    and he keeps fobbing me of,

    then eventually he gave me a tracking number which when i checked it was delivered from the EVESHAM ,
    Im down in Kent


  4. #4
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    Default Re: Mobile phone sent back to wrong address

    How did you communicate your address to him? Was on the phone or was it in writing? Do you have a record of what information you provided to him?



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  5. #5
    Basic Account Holder newboy23 Novitiate



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    Quote Originally Posted by BankFodder View Post
    How did you communicate your address to him? Was on the phone or was it in writing? Do you have a record of what information you provided to him?
    The address was sent with the phone


  6. #6
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    Default Re: Mobile phone sent back to wrong address

    Hmmm, that's unhelpful. I suppose that you enclosed a note with the phone but you haven't kept any copy of it.

    Well of course you can complain and if you end up in the county courticon, my betting is that a judge will prefer your version to the repairers version. Probably better than 80% chance that you would win.

    Is the repairer prepared to give you the address to which he sent it?

    I suppose that you are dealing with the repairer on the phone – but you aren't keeping any evidence of those calls either.

    Read our customer servicesicon guide and implement the advice there. Then try to have some – gentle and not-angry phone conversations with the repairer and see what information you can get out of him while you are recording the call.

    It will be interesting if he refuses to give you the address to which he sent the phone. But make sure you have implemented our customer servicesicon guide first.

    Then come back here



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  7. #7
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    Default Re: Mobile phone sent back to wrong address

    Incidentally, to be clear, the point of discovering the destination address is to see whether the occupier of that address had any other business with your repairer. It would be extremely helpful to have some evidence that the repairer also had business with that person and then when sending off your phone accidentally put that other customers address.

    Also, how was the telephone sent? Presumably it was sent by tracked insured post. Was it sent with your name on the label to the wrong address or was it sent with somebody else's name on the label?

    I should do some gentle probing on the telephone to see what you can find out – but after you have implemented our customer servicesicon guide



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  8. #8
    Basic Account Holder newboy23 Novitiate



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    Hi I have been emailing the repairer and he has given me the address of where it was sent and the persons name comes up on the tracking number he has provided,

    if I take it to a small claimsicon does he have to repay the costs of the claim if I win,
    and should I send him any kind of pre warning that I'm going to do it ?


  9. #9
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    Default Re: Mobile phone sent back to wrong address

    i know this sounds silly but..........have you contact the person that got your phone?

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  10. #10
    Basic Account Holder newboy23 Novitiate



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    Quote Originally Posted by dx100uk View Post
    i know this sounds silly but..........have you contact the person that got your phone?
    He has only just gave me the address and when I asked for a phone he reckons all he had was a postal address but yes I guess I'm going to have to write to that address and see


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    Default Re: Mobile phone sent back to wrong address

    The obvious action if the recipient is honest.
    Can you provide proof you gave repairer a legible, valid return address at time?


  12. #12
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    Default Re: Mobile phone sent back to wrong address

    In the first instance ask the recipient to send the phone back to the shop.

    The shop should reimburse them for doing this so tell the shop that is what you expect.

    If either party says they wont (or the recipient ignores you (put your email addy in your letter so you can request they keep you informed) then your argument is still with the shop and they ahve to sort out the mess.
    Yes, you can sue them if they cant make good but give them a chance first


  13. #13
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    Default Re: Mobile phone sent back to wrong address

    If the details show that it was addressed to a person of a different name so that not only was the address wrong but so was the name then it beggars belief that you gave those details.

    If that's the information that you have and that it was addressed to a different person than I think that you have absolutely no difficulty in forcing a claim if you need to.

    I'm not sure that you have told us what the value of this telephone is



    Warning: I use dictation software. Beware of homophones!
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