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    • Yep, I read that and thought about trying to find out what the consideration and grace period is at Riverside but not sure I can. I know they say "You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is"  but I doubt they would disclose it to the public, maybe I should have asked in my CPR 31.14 letter? Yes, I think I can get rid of 5 minutes. I am also going to include a point about BPA CoP: 13.2 The reference to a consideration period in 13.1 shall not apply where a parking event takes place. I think that is Deception .... They giveth with one hand and taketh away with the other!
    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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BEWARE!!! PARCEL2GO com


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I have used this company in the past, at least 2 times for low value items where their £20 base compensation amount would suffice

 

on my last experience I used them to carry an item of higher value and that is where things started unfolding.

 

As a parcel broker,

I though they are just brokers like travel agencies

 

I was wrong because the moment you purchase a delivery slot through their company with one of the main shipping agents such as UPS, DHL, TNT, Royal Mail, Parcel Force, YODEL and many others,

 

you cease to be the sender of the package as they are the sender/shipper so the actual shipping companies don’t want to know you and always refer you to the [removed] at Parcel2Go.com.

 

For my most recent service request,

I booked a collection through Parcel2Go via UPS late October with next day delivery on 1st November for a printer I purchased from eBay

 

The seller kindly agreed to allow me to organise collection at my own cost through my own courier of choice.

 

1st November came and late in the afternoon,

the UPS delivery driver arrived at the delivery address and rang the bell to state that he has a parcel for us

 

to my surprise,

moments later he stated that the parcel in question was not my one and that my parcel would follow on the next delivery.

 

I could clearly see my parcel in the back of his van with exactly the same box, make and model of the item ready to be unloaded but the packaging appeared to have been tampered with.

 

After the driver stated that he actually has 3 more of the same boxes in his van and that my one would be delivered on the next delivery, I took his word for it and let him go

 

here I was wrong because that was indeed my package.

(I am taking this matter with the UPS on a separate complaint and will also address this issue with the driver in question in due course)

 

This is where things get even uglier by the day.

 

I contacted Parcel2Go via chat after that day passed and no delivery took place the same day or the next day or the day or week after.

 

They started a so-called investigation.

During this time the tracking details for my parcel were updated to state that my parcel was incorrectly sorted and then days later it was updated to state that my parcel was now damaged.

 

I made countless calls to UPS and made countless chat contacts with Parcel2Go.com to ensure that regardless of the damage to my parcel every effort was made to return my parcel to the address on the shipping label.

 

Whilst the [removed] at Parcel2Go claimed that they were making call and sent emails to UPS to request that the parcel would be returned to the original delivery address,

 

UPS was telling me to go back to Parcel2Go as they are their customer not myself and that they are the official shipper not myself even though I booked the collection and I am the recipient of the parcel.

 

UPS was able to confirm on numerous calls that Parcel2Go was not telling the truth about the state of my parcel and that due to confidentiality reasons they urged me to go back to them

 

they kept on apologising day after day without offering any concrete solution.

UPS agents did however confirm that Parcel2Go did not make any contacts with them regarding a request to allow my parcel to continue its journey to the original delivery address.

 

Clearly Parcel2Go agents acted dishonestly and gave me incorrect information on every occasion.

 

I recorded all my phone conversations with UPS and have kept all the chat logs with Parcel2Go in case the matter escalates.

I am now glad I did because things took another turn from bad to worse.

 

Following many contacts with UPS and Parcel2Go,

I was then told that UPS could not return my parcel to my address and that it had to go back to the sender (Parcel2Go warehouse).

 

I was then given numerous assurances by Parcel2Go that my parcel,

regardless of its state would then be returned to my address.

 

Subsequently, I was told by UPS that the parcel was indeed sent to Parcel2Go and then during another live chat session, the agent from Parcel2Go did confirm that the parcel was at their warehouse and that it would be returned to my original delivery address as agreed.

 

By this time, as per their claims process, my claim for damage in transit was settled with an offer of £20+shipping fees but here is when things got worse.

 

After 2 weeks passed since my last contact and the promise of return of my parcel (as recorded on chat logs), during one live chat where I queried what was happening,

 

this time I was told that my parcel is now lost in transit.

I challenged them but they kept on giving me scripted excuses,

apologies but no concrete response.

 

I was very shocked and complained to their claims department but they kept on stating that as my original claim for the damage in transit was settled there was nothing else they could do.

 

[Removed]

 

Because they have non-disclosure agreement with the courier company,

 

the customer is always sent back to Parcel2Go and the courier does not accept any liability.

 

[Removed]

 

I am giving you a brief account of my experience here

[Removed] as well as false promises about the actions they would take to resolve my issue.

 

In the end I wrote to their CEO and every other email address I could find because they don’t have a dedicated customer service call centre and all I get was a bunch of staff with fake aliases or accounts of what they will do to resolve my issue but no honest action on the problem.

 

As a result, I demanded for them to at least refund me the declared value of the item plus compensation for the stress and inconvenience caused for more than a month

 

they even failed to realise and acknowledge their underhanded practices aside from scripted apology lines.

 

I am now convinced that if I had taken insurance for my parcel

, I am sure they would have jumped upside down to get my parcel back to me and to find excuses to pay less or no compensation.

 

Just because I did not take insurance, they are trying to take advantage of the situation like they have done with many other people.

 

I am very disgusted, angry and disappointed with authorities for allowing such a dishonest company to trade.

 

They are [Removed] with disgusting ways of dealing with customer complaints and have no regard for customer service.

They should be banned from trading.

 

I gave up on dealing with them directly, so here is what I am planning to do with immediate effect;

1. I will publish my story on every forum, website where there is concerns raised about [Removed] so that others don’t fall into the same trap that I did.

 

2. I will report this matter to the local trading standards in Bolton, {removed]

3. I will use social media to highlight the dangers of dealing with these dishonest companies and will name and shame each of their employees that are involved.

 

4. I will log a complaint with ActionFraud to get the police involved in investigating [Removed]

 

5. I will initiate a Small Claims Court action to recover my losses.

 

I have sufficient evidence to sue them thanks to their chat logs and the UPS call records as well as emails but what will they have to defend themselves.

Hope justice will be done to prevent them from trading any longer.

 

More importantly eBay and other responsible companies should not allow the services/lack of Parcel2Go and the likes ever.

 

 

Stay clear of this company at all costs.

If you have been a victim then do not wait and put up with their crap,

take the matter further and report to the relevant authorities and take action to recover your losses.

Don’t be an easy target.

Edited by dx100uk
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War and peace or what!

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Any issues I have had them have always been resolved if there has been damage or loss.

 

Just raised a claim through their web portal and a few days later they approve the claim, only once I had to push them a bit.

 

Did you cover it for the full amount of the items value ?

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I had basi cover level but would not have been so angry had they told me up front that my parcel was lost or so.

 

First delivery gets failed by UPS then the parcel get damaged,

then it gets returned to Parcel2Go warehouse and

then after 2 weeks of waiting

when they confirmed the parcel was at their warehouse,

they then come back to me to say the parcel is lost.

 

They are simply trying to keep my parcel.

Others have had the same issue and

they are not honest in their dealings with their customers,

 

I know if I had insurance they would have done anything

they could to get my parcel back to me

just to avoid paying compensation.

 

Lesson learned but

everyone should know an out their practices.

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Parcel2Go don't have warehouses, they are just an office, they are a middle man service.

 

The fact UPS lost it though I would push for the full value of the item from Parcel2Go, it didn't get damaged due to poor packaging etc.

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