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    • The Notice to Hirer does not comply with the protection of Freedoms Act 2012 Schedule  4 . This is before I ask if Europarks have sent you a copy of the PCN they sent to Arval along with a copy of the hire agreement et. if they haven't done that either you are totally in the clear and have nothing to worry about and nothing to pay. The PCN they have sent you is supposed to be paid by you according to the Act within 21 days. The chucklebuts have stated 28 days which is the time that motorists have to pay. Such a basic and simple thing . The Act came out in 2012 and still they cannot get it right which is very good news for you. Sadly there is no point in telling them- they won't accept it because they lose their chance to make any money out of you. they are hoping that by writing to you demanding money plus sending in their  unregulated debt collectors and sixth rate solicitors that you might be so frightened as to pay them money so that you can sleep at night. Don't be surprised if some of their letters are done in coloured crayons-that's the sort of  level of people you will be dealing with. Makes great bedding for the rabbits though. Euro tend not to be that litigious but while you can safely ignore the debt collectors just keep an eye out for a possible Letter of Claim. They are pretty rare but musn't be ignored. Let us know so that you can send a suitably snotty letter to them showing that you are not afraid of them and are happy to go to Court as you like winning.  
    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • Here are 7 of our top tips to help you connect with young people who have left school or otherwise disengaged.View the full article
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
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Rug bought online looks nothing like it did on the website?


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I bought a rug from modern rugs last week.

 

It arrived yesterday and while the pattern is the same, the colour of the rug is different.

 

I have looked at their returns policy and they say they will refund the money if we send the rug back within 2 weeks at our own expense.

 

It is a 116 x 170 rug and will be expensive to send back and as they sent a product that was not as advertised I do not feel I should have to pay the return costs.

 

Does anyone know what rights I may have buying something online that does not match the pictures in the online shop?

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if the item isnt as stated, and there isnt a disclaimer saying that a substitute may be made, then they should refund. And should be at their expense as they made the mistake.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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if the item isnt as stated, and there isnt a disclaimer saying that a substitute may be made, then they should refund. And should be at their expense as they made the mistake.

 

this is correct. However, are you sure that it's not a question of your monitor displaying colours rather differently?

 

I would suggest that you do a screenshot of the webpage and then also take a photograph of the rug. Compare the two photographs on your monitor and also you could post photographs here – although in PDF format and we can have a look for ourselves.

 

If the discrepancy is simply a question of monitor calibration then you certainly won't be able to return the rug because of any mis-description.

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is it a slight change of colour or a massive one. Say you ordered dark grey and light grey came, or you ordered red and a green one came

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Trying to upload a pdf here the top rug the the same image on the website and the bottom two are of my rug.

 

First attempt to load images failed am trying again now.

 

The first image is the rug as it appeared on the website and the second is the rug I was sent

 

. The colours of the two rugs are quite different.

rugs.pdf

rug shop.pdf

rug sent.pdf

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Is this a handmade rug or machine made?

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Yes, I see that there are substantial discrepancies. I thought maybe that it was a handmade rug because one image shows that there are apparent flaws in the rug and the second photo – the one which presumably is the advertised photo shows that the rug is perfect.

 

On the basis of what I see in the photos, the issue is far more than a question of the colour. It is a question of substantial imperfections in the rug.

 

Frankly I thought that it was a handmade rug because with handmade nomadic rugs where the looms are packed up and then moved to the next grazing ground and then reassembled, they are never reassembled completely perfectly so that alignments in the weave and so forth can often be upset. Also if the weaver runs out of dye and then has to get more die or mix up more dye, the colours may not accurately match the ones that have been you so far. These idiosyncrasies actually add charm and value to the rug.

 

However, the flaws which appear in the photograph of the rug which you have been sent are really very serious.

 

I think you are quite justified in claiming that the rug you received does not match the description of the one you bought. In fact if it is a machinemade rug then presumably identical rugs are made very easily and it seems to me that you have probably been supplied with the rug which is not the one you contracted for. With handmade rugs this would not be possible because each one is unique

 

The problem is how to approach the seller. If you simply say that you refuse to send the rug back until they guarantee your costs then I can promise you that you will end up with the rug on your hands and you won't make any headway. I think the thing to do is to get rid of the rug as quickly as possible so that you minimise your losses. This means that you have to bite the bullet on the expenses of sending it back at the moment. Write to them immediately and tell them you are rejecting the rug and you want their instructions to return. Make sure that they have this letter in email form and also recorded delivery so there is no doubt.

 

Once you have returned the rug then you can set about recovering your costs – although I'm afraid that you may feel at the end that it's not worthwhile. However, if you wanted to bring a small claim on this then I would say that your chances of winning are much better than 95% and also they will probably put their hands up.

 

Companies like this often get very worried about the reputation and so in addition to naming and shaming them on this forum I would suggest that you go around the Internet and giving them reviews on various other websites. Let them know that this is what you are doing and you will probably find there will be more compliant. However, only do this once you have returned the rug to them and you have received at least your purchase price.

 

In the end you are entitled to be put back into the position that you would have been had the contract not been carried out and this means that you are entitled to all of your expenses including delivery to you and the cost of returning. However this will be a separate fight. For the moment, get rid of the rug. It really doesn't look very nice at all.

 

Are you in London?

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Thank you for your reply BanlFodder, yes that is the correct company modern-rugs.co.uk. Thank you for the detailed information you have provided. I think you are correct, I do just need to send it back and get my refund. I have considered refusing to pay for the return delivery but I would be very worried that once the 14 day return period elapsed they would simply refuse any refund.

 

I will do as you say and return the item asap and try to recover my money including the delivery charge, I will read up on the small claims proccedure. Would involving trading standards be of any help I wonder?

 

Anyway thank you again for your help. Oh and no I am not in London at this time but living in Scotland.

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Thank you for your reply BanlFodder, yes that is the correct company modern-rugs.co.uk. Thank you for the detailed information you have provided. I think you are correct, I do just need to send it back and get my refund. I have considered refusing to pay for the return delivery but I would be very worried that once the 14 day return period elapsed they would simply refuse any refund.

 

I will do as you say and return the item asap and try to recover my money including the delivery charge, I will read up on the small claims proccedure. Would involving trading standards be of any help I wonder?

 

Anyway thank you again for your help. Oh and no I am not in London at this time but living in Scotland.

Trading Standards will be next to useless. The only person you can depend on here is you...and us.

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Thank you for that information Bankfodder, I will wait until I get my refund before looking for a new rug. I might be visiting London in the new year so would be able to drop into his shop then.

 

I have spoke to the shop this moring and they have agreed to send someone out to collect the rug which is great. I found the information I recieved on this site very useful for dealing with this issue so thank you to everyone who replied and especially to Bankfodder.

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Thanks for the thanks. We are all a team here – the site team and also all the people who come here and offer advice to other people. So really it's a big thanks to everyone

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