At the beginning of this year i was shocked to see 2 companies that i didn't recognise taking money out of my TSB bank account via my debit card.

Add's up to approx £15k

i was oversea's at the time

i called and informed that these were not my charges [ one charge after the other].

They would tell me the correct person was not there or that i had to speak with someone in fraud department

but could not have the number.

They had to call me.

I waited and got no calls.

I was shocked that despite informing the bank of these fraudulent charges that new charges from same company kept being debited.

When i finally got a chance to talk with fraud dept

i was told they would not put these charges back and that i had to call the companies directly.

The companies have been no help to assist me.

What kind of step should i take next?

Hi Sun and welcome to CAG

You need to send the bank a SAR so you have proof of calls made to report the suspect transactions. Tell the bank, in addition to other data, you require recordings of the calls you made to them on xx dates (when you reported the losses).

You also need to complain in writing and not by phone, so you have proof of all you've said and their replies.

I would suspect that these payments are being taken by continuous payment authority

because your debit card has either been cloned or used by a dodgy trader at say a trade stand or restaurant abroad with a bogus additional terminal

[as that fits your situation].

they must and should act and shouldn't be referring you to any fraud dept.

you need to cancel the CPA and they should then refund ALL of the money.

comeback to me if all this sounds correct...

Who are the companies and whats the payment for ?

15K is a lot of money ...what amounts did they take in each transaction ?

Andy

The companies are freelancer.com and amazon and the third is a credit card i never applied for called AQUA.

The card company have told me that they are holding me liable for the debt .

The biggest chunk of money went to freelancer.com and they took approx 50 payments ranging from 2 to 980 pounds

I am not sure i am sending a private message right

urm.

which points to more than just debit card issues

looks like you've suffered identity theft or alike

certainly for an aqua card they'd need pers details and a differing mailing address as you would of gotten all manner of letters by now otherwise.

freelancer.com is a very common method of attaining money from people

they register as you wanting to fund...

then use a business name that gains funding from you [them] by selecting them in your funding profile

but again they'd need more than a debit card number.

amazon orders can be done simple by using the skimmed card number

it might pay you to get onto actionfraud

sar to freelancer.com is a must there should be details there of the account number your money went too

you cant send private messages unless to siteteam.

dx