Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.

£6.99



Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)


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  1. #1
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    Do you record your calls?
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    conchy_joe Novitiate



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    Default PIP assessment.

    Hi everyone,
    My son has a PIP assessment next Tuesday, this will be his third...the first one they failed him but we appealed and went to Tribunal and won, the second (eleven months later ) he passed. We intend to record this time, when I phoned Capita they said that I would have to give them a couple of days notice as they would have to ask the assessor as some " won't allow " a recording. I told them that it sounded a bit arbitrary and that we intended to record. Anyway she noted my son's details and that seemed to be that. When I asked her about what type of recording device we could use she said either cassette or cd would be ok but nothing digital ?, can anyone give me some advice about what type of machine we should use.


  2. #2
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    Default Re: PIP assessment.

    It has to be a dual cassette / CD recorder so that the assessor can take a copy as well.


  3. #3
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    conchy_joe Novitiate



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    Default Re: PIP assessment.

    OK Nystamite, I understand that but was worried in case they try to stipulate what kind of device. I phoned my local MP's office and got some worrying facts....Capita's brief is to reduce all claims by 20% and that the Birmingham area ( where we are ) has the highest rate of dismissed claims, also Capita are paid for each assessment they make, for example a friend of my son opted to have his assessment in his home....the woman was there no more than fifteen minutes and left saying that she had to rush for her next visit in Dudley....he failed his assessment !. I was also told that not all assessors are " highly trained " for the job, some are ordinary doctors, some are nurses and some others are medical assistants.


  4. #4
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    Default Re: PIP assessment.

    Have a look at this link go down the webpage until you get to 'Audio recording' and have a good read: http://www.capita-pip.co.uk/en/assessment-process.html


  5. #5
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    conchy_joe Novitiate



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    Default Re: PIP assessment.

    Thanks stu007, I read the article, I guess we have to track down a twin deck recorder now....to be used only once, how wonderful !.


  6. #6
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    Default Re: PIP assessment.

    Quote Originally Posted by Nystagmite View Post
    It has to be a dual cassette / CD recorder so that the assessor can take a copy as well.
    Surely if you make a digital recording and then give a copy to the assessor straight away there should be no issue?


  7. #7
    Basic Account Holder
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    conchy_joe Novitiate



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    Default Re: PIP assessment.

    Quote Originally Posted by Surfer01 View Post
    Surely if you make a digital recording and then give a copy to the assessor straight away there should be no issue?
    Thanks Surfer01, but it seems that digital is not allowed, can't imagine why....It would be easy to pinpoint and make a note of anything that you wanted to take issue with. We have to play by their rules, they're out to do a hatchet job and we just have to try and make our case solid.



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