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    • This is the other sign  parking sign 1a.pdf
    • 4 means that they need to name and then tell the people who will be affected that there has been an application made, what the application relates to (specificially "whether it relates to the exercise of the court’s jurisdiction in relation to P’s property and affairs, or P’s personal welfare, or to both) and what this application contains (i.e what order they want made as a result of it) 5 just means that teh court think it is important that the relevant people are notified 7 means that the court need more information to make the application, hence they have then made the order of paragraph 1 which requires the applicant to do more - this means the court can't make a decision with the current information, and need more, hence paragraph one of the order is for the applicant to do more. paragraph 3 of the order gives you the ability to have it set aside, although if it was made in january you are very late. Were you notiifed of the application or not?    
    • These are the photos of the signs. At the entrance there is a 7h free sign. On some bays there is a permit sign.  Also their official website is misleading as it implies all parking is free.  I can't be certain of the exact parking bay I was in that day, and there was no PCN ticket on my car and no other evidence was provided.  parking sign 2.pdf
    • Hi, In my last post I mentioned I had received an email from SS who were asking me to hand over the keys to my mother’s flat so they could pass them to the Law firm who have been appointed court of protection to access, secure and insure my mother’s property.  Feeling this, all quickly getting out of my hands I emailed ss requesting proof of this. I HAVEN’T HEARD BACK FROM SS.  Yesterday, I received an email (with attached court of protection order) from the Law Firm confirming this was correct (please see below a copy of this).  After reading the court of protection order I do have some concerns about it:   (a)   I only found out yesterday, the Law firm had been appointed by the court back in January.  Up until now, I have not received any notification regarding this.  (b)   Section 2   - States I am estranged from my mother.  This is NOT CORRECT    The only reason I stepped back from my mother was to protect myself from the guy (groomer) who had befriended her & was very aggressive towards me & because of my mother’s dementia she had become aggressive also.  I constantly tried to warned SS about this guy's manipulative behaviour towards my mother and his increasing aggressiveness towards me (as mentioned in previous posts).  Each time I was ignored.  Instead, SS encouraged his involvement with my mother – including him in her care plans and mental health assessments.   I was literally pushed out because I feared him and my mother’s increasing aggression towards me. Up until I stepped back, I had always looked after my mother and since her admission to the care home, I visit regularly.   .(c)    Sections -  4, 5 and 7  I am struggling to understand these as I don’t have a legal background.  I was wondering if there is anyone who might be able to explain what they mean.  It’s been a horrendous situation where I had to walk away from my mother at her most vulnerable because of; ss (not helping), scammer and groomer. I have no legal background, nor experience in highly manipulative people or an understanding of how the SS system operates, finding myself isolated, scared and powerless to the point I haven’t collected my personal belongings and items for my mother’s room in the care home.  Sadly, the court has only had heard one version of this story SS’s, and based their decision on that. My mother’s situation and the experience I have gone through could happen to anyone who has a vulnerable parent.    If anyone any thoughts on this much appreciated.  Thank you. ______________________________________________________  (Below is the Court of Protection Order)  COURT OF PROTECTION                                                                                                                                                                                   No xxx  MENTAL CAPACITY ACT 2005 In the matter of Name xxx ORDER Made by  Depty District Judge At xxx Made on xxx Issued on 18 January 2024  WHEREAS  1.     xxx Solicitors, Address xxx  ("Applicant”) has applied for an order under the Mental Capacity Act 2005.  2.     The Court notes (my mother) is said to be estranged from all her three children and only one, (me) has been notified.  3.     (Me) was previously appointed as Atorney for Property and Affairs for (my mother).  The Exhibity NAJ at (date) refers to (me) and all replacement Attorneys are now officially standing down.  4.     Pursuant to Rule 9.10 of the Court of Protection Rules 2017 and Practice Direction 9B the Applicant 2must seek to identify at least three persons who are likely to have an interest in being notified that an application has been issues.”  The children of (my mother), and any other appointed attorneys are likely to have an interest in the application, because of the nature of relationship to (my mother).  5.     The Court considers that the notification requirements are an important safeguard for the person in respect of whom an order is sought.  6.     The Court notes that it is said that the local authority no longer has access to (my mother’s) Property.  7.     Further information is required for the Court to determine the application.  IT IS ORDERED THAT  Within 28 days of the issue date this order, the Applicant shall file a form COP24 witness statement confirming that the other children of (my mother) and any replacement attorneys have been notified of the application and shall confirm their name, address, and date upon which those persons were notified.  If the Applicant wishes the Court to dispense with any further notification, they should file a COP9 and COP24 explaining, what steps (if any) have been taken to attempt notification and why notification should be dispensed with.   Pending the determination of the application to appoint a deputy for (my mother), the Applicant is authorised to take such steps as are proportionate and necessary to access, secure and insure the house and property of (my mother).   This order was made without a hearing and without notice.  Any person affected by this order may apply within 21 days of the date on which the order was served to have the order set aside or varied pursuant to Rule 13.4 of the Court of Protection Rules 2017 (“the Rules”).  Such application must be made on Form COP9 and in accordance with Part 10 Rules.              
    • Unless I've got an incorrect copy of the relevant regulation: The PCN is only deemed to have arrived two days after dispatch "unless the contrary is proved" in which case date of delivery does matter (not just date of posting) and I would like clarification of the required standard of proof. It seems perhaps this hasn't been tested. Since post is now barcoded for the Post Office's own tracking purposes perhaps there is some way I can get that evidence from the Post Office...
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      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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Legal Position On Terminating Virgin media BB Contract Due to LOW Speeds


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Hi all

 

I'm in a bit of a dispute with Virgin media at the moment... I pay for landline & broadband with them since April. I was supposed to be getting 100mbps, and I am only about 20-30ft away from their cabinet. They even laid new cable to my house, fitted new connection boxes and phone socket.

 

To begin with speeds were ok. But for the last couple of months they've been dreadful.

 

They haven't fixed anything, I'm paying for a 100mbps service that is on average giving me just 14mbps... For the last week I've been taking screenshots of those speeds and saving them on my computer, tests have been run each day at various times from afternoon to evening... But even at 2am this morning it was still just as bad.

 

I stream a lot via netflix and amzon video. My tests via speedtest and netflix's one speed checker (fast.com) have shown that on average my speed is 8-9 times slower than advertised. My tests indicate that my speeds are not even fast enough to stream 4k conten... which is the main reason I signed up for it in the first place. I'm getting a degraded service.

 

I feel like I'm being ripped off, but am locked into a contract until April 2018.

 

What can I do to get out of it early, is the fact that they're providing such a poor service enough to claim breach of contract?

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Of course you have all the right on your side and there shouldn't be any problem about this at all. However, all of these telecoms companies are bullies and they have no idea about fulfilling a contract by carrying out their promises.

 

When people get into this kind of situation all too often they simply cancel the direct debit and imagine that there will be the end of it. Unfortunately at this point the supplier gets into debt collection mode and then starts to instruct debt collectors, sent threats, and most importantly of all they wreck your credit file.

 

I'm afraid that if you want to deal with this then you will have to do it very carefully and it will take time – but you can succeed.

 

You are doing absolutely the right thing in keeping a record of the speeds. You should keep on doing this all the time. Do you know anyone else close to you who is with the same company? Are they getting the same speeds or better speeds?

 

You should not try to break this contract until you have forced them to acknowledge their breach. You could go to the telecoms ombudsman but I can guarantee you that this will take a long time and you will get no satisfaction there because the ombudsman is limp wristed. I'm quite sure that the only way to deal with this is to be prepared to bring a small claim in the County Court. Don't expect them to back down. These people are bullies enough that they are prepared to spend hundreds and even thousands of pounds trying to crush you even though economically it is not worthwhile. During the proceedings and in the buildup to the proceedings you may find that they will try to buy you off by offering you the service at a reduced price or even forgive you the cost for a while. It is up to you whether you want to accept this – but if you do there may be difficult to complain again later on.

 

I don't know of anyone who has decided to take on their supplier in the County Court which is a real shame because these people need teaching a lesson. On the basis of what you say and if you make careful preparation then I would say that your chances of success are better than 90%. If you want to go ahead then we will help you.

 

However, one thing that you need to ask yourself is whether an alternative supplier will give you a better speed given that they probably have to supply their signal down the same system.

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Theres a reason they say UPTO certain speeds, not give a hard number.

 

However, if they arent giving you the speeds that you are paying for, they can drop you down a few tiers and charge you accordingly.

 

Some ISP's simply dont have the tech to give some speeds, which is why they throttle the hell out of a lot of people.

 

They have a fat pipe that they use for a specific number of people, knowing that the speeds advertised are unachieveable during peak times. So they throttle and say 'upto'

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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apparently, not so long ago V were caught out by Watchdog for over subscribing in some areas resulting in 'over utilisation' causing speed plummets contrary to the speeds promised.

 

their CE subsequently acknowledging stating things were resolved and retraining put in place to avoid.

 

maybe ask him to investigate your area? (if thats whats causing your slow down) :)

 

how does that help, if it is down to 'over utilisation'?

 

if the practice is still going on, then maybe the CE has not quite been true to his word re overall resolution.

 

it may speed up a resolution, reminding them of Watchdog.

 

also, it may lend support to leaving the contract early without penalty. if required.

 

what plan are you on, unlimited downloads?

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  • 1 month later...

For the last 2 months I have been taking random screen shots of speed test results... I've done this at different times of the day and night using both the regular speedtest.net website, but aslo the Netflix run fast.com one too... Because I stream a lot of stuff from Netflix and I'd heard that VM prioritise traffic to certain sites like speedtest.net.

 

I even tested it with and without a VPN enabled, as well as bypassing Virgin media's DNS servers and using neutral ones. It's not scientific, but I can state that my results over the last 57 days/tests show an average of just 10.3Mb connection... I'm on a 100Mb connection. The best speed recorded was 21Mb whilst the worst was just 68Kb... Yes, that's right.. 68k... just a fraction faster than the old style 56k modems of the 90's.

 

The difference between speedtest.net and fast.com is also noticeable at around 20% slower for the netflix servers.

 

My streaming has become very hit and miss... basically if i want to watch something... don't plan on watching anything between 5pm and midnight.

 

VM so far.. no comment and their so called support forums are a joke... and trying to get through to them on the phone is also a bit of a joke.

 

Tempted to put in an official complaint. as I'm paying for a service that I'm simply not getting at all... I'm also tempted to cancel my DD.. but then they'll just retaliate like they normally do.

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I'm on a 100Mb connection. The best speed recorded was 21Mb whilst the worst was just 68Kb... Yes, that's right.. 68k... just a fraction faster than the old style 56k modems of the 90's.

 

.

that doesn't look good, for a deemed 100 speed fibre cable connection direct to a house?

68k! how long were you on that speed for.

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I ran half a dozen speed checks over an hour period and got between 2.3Mb and 68Kb.

 

The cable is fibre to the cabinet and then coaxial to the house...

however the VM cabinet is about 20-30ft away from my house.

 

When I was on Sky fibre I was getting 38MB of the 40Mb and that speed didn't change when using a VPN..

in fact I had to use software to throttle my download speeds to avoid swamping my connection completely...

Such as using the download limiter within Steam and so forth.

 

I got rid of sky because of their constant prices increases and refusal to give existing customer access to better deals.

 

I've currently saving £15 a month with VM... but it's no enough for such a crappy service.

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seems as #2 then

it does look something like that watchdog enquiry re over utilisation etc. maybe contact watchdog?

maybe put in an escalated complaint to V.

do V restrict vpn use.

if that gets nowhere, maybe consider legal recourse

not sure tbh.

even on basic broadband there shouldn't be modem speeds of 68k

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  • 2 months later...

I had a bit of a back and forth with VM after putting in a complaint... I have now had my service ended due to 'utilisation' issues... which basically means they can't provide the service at a speed close to what they claim and cannot charge me a termination fee.

 

Sadly.. new ding dong now with vodafone who have caused me even more hassle and I've had to cancel with them after less than 30 days... looks like I'll end up with no broadband service at all for a while... but at least my current number is still with VM because Vodafone are to incompetent to do something as simple as transfer it over to them.

 

Can't sign up to a new service either because vodafone muppets have a different number attached to that line and are being feckwits about terminating my service because they breached the contract... whole other thread about that fiasco.

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