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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • Here are 7 of our top tips to help you connect with young people who have left school or otherwise disengaged.View the full article
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
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Reputal Garage - car issue


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Hi All,

 

This is my first post here, so hi in advance.

 

I am seeking some guidance on a issue I am currently experiencing.

 

I purchased a used vehicle from a local, well known, dealership just shy of two months ago.

 

I went to get the vehicle serviced yesterday from a garage I have used for many years,

only to receive a phone call stating due to the car not having a service for a prolonged time,

the oil had become tar and has affected some pipes,

and the turbo is dead, or almost dead.

 

The advice received was to get rid of the car or seek repairs through the seller.

 

I have contacted the garage,

only to be assured I would receive a phone call from the manager (has not happened).

 

I have spoken to CAB Consumer Protection and have been advised to use their templated letter and allow 14 x days.

 

As above I have involved CAB consumer protection and have been advised I am entitled to something (repair etc), so I guess I am just seeking further reassurance?

 

Just wondering if anyone has any success stories, has their bank assisted (I paid with my savings via direct debit card)

 

Thanks

Edited by Qash
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please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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The appropriate link for your consumer rights has been posted above.

 

Because this has happened in the first six months of ownership, the dealer is entitled to have one opportunity to repair the problem after which they have to refund you or replace the vehicle – at your choice.

 

Write the letter citing the act and telling them that you are now giving them their single opportunity to repair and that if they failed to respond to you that you will consider that they are waving their right to repair and you are therefore invoking your right to a refund.

 

If they do carry out the repair then I suggest that you have the car checked carefully by an independent garage to make sure that the job has been done properly and that there is nothing else wrong with it.

 

Tell us who the dealer is

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Thanks for that! Reassured me a lot.

 

I’ve sent the letter via recorded so will await a reply, if any. I have now had to pay for further insurance on another vehicle, the costs are mounting up it’s such a disappointment. I hope this can be resolved.

 

My issue now also is the vehicle is off the road, should the garage opt to repair will they expect me to make arranagements of moving the vehicle? I was advised further use of it will ultimately destroy it.

 

Thanks

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you wait for a response to your letter

 

then you ask them to recover

 

if they dont you get it dropped back on their forecourt

tell them you are rejecting the vehicle under the CRA.

 

Tell them to add the delivery costs to the refund.

 

You should also ask them to pay for the insurance for the period you have had the vehicle and couldnt drive it.

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  • 3 weeks later...

Hi all,

 

Just an update.

 

I sent the letter off acting on my partners behalf (the registered keeper),

however received one back stating they would not deal with someone who is not the keeper,

so a new letter was sent signed by my partner.

 

Letter received is from a lawfirm who specialises with the motor trade stating

 

"This car was taken in part exchange not mechanically checked or inspected sold as seen

 

You were therefore fully aware that you were purchasing a risk and that you were accepting that risk when you agreed to buy the car.

 

That said,

the vehicle was structurally sound at the point of sale because it passed an MOT a few days beforehand.

 

Despite the prominent warning sign given in the advertisement and despite it not mentioning having any service history, you seemingly waited until the car died before taking it for a service.

 

Given all of the above and given the age of the car, its mileage and price paid as well as the fact that a turbo is a serviceable item, our client regards to advise that your request for repair is politely and respectfully declined".

 

In the letter sent, we did not mention the vehicle being dead.

We stated it was advised it will die.

How can I wait for the car to die before taking it for a service?

 

I took it for a service to attempt to rectify the issues and receive advice.

 

I can confirm the advertisement stated "sold as seen", nothing else.

 

Is this the end of the road?

I plan on speaking further with consumer protection,

I am willing to go further,

 

however the garage appear to have already shown their hand by involving a "law firm" right away!

 

 

Cheers

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which to me smacks of them knowing they don't have a leg to stand on

so..have forked out about £150 to get these muppets to frighten you away..

 

don't .....call their bluff

stand your ground.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thanks for the advice,

I do plan on standing my ground for as long as possible!

 

I will update consumer protection tomorrow, am I right in assuming this will go directly to a small claims now?

 

I'm absolutely gutted,

we used our savings to purchase the car in bid of making our circumstances better, which lasted a few days shy of two months.

I was unfortunately naive to rely on their reviews.

 

I also fail to understand how they can use the argument of it not being mechanically tested etc,

 

say for arguments sake something dreadful happened with the car whilst it had occupants

(i.e an issue causing it to crash due to being unroadworthy),

could that argument still be used?

 

Somewhat unrelated/dramatic I know,

but I just fail to understand how that can be thrown in someones face, if it was a scrap dealer/battered car dealer I would understand.

 

Thanks again folks

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This car was taken in part exchange not mechanically checked or inspected sold as seen

 

not your problem its theirs they cant just sell crap on to people and think they can get away with it.

 

how did you pay them?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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go do a chargeback to your bank and dump the car on his forecourt if successful.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

the lawyers will claim that they are only repeating what their clients told them to say rather than admitting they have just written a load of twaddle that admits their client is breaking the law.

 

IF you were a trade buyer they could sell you any old scrap and it would be tough luck, buyer beware,

but you bought a car and that means they have responsibilities to ensure it works and as they are professionals in this field they cant lay the blame elsewhere or deny you your rights etc.

 

Dont take the letter as meaning anything,

it is just an admission they are wrong in my eyes

because the lawyer clearly hasnt considered their clients liabilities and has thus caused them more problems.

Advantage you.

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Thanks guys - your words mean a lot!

 

I have spoken to Consumer Protection today (joys of shift work!) and have advised I send a "letter before court".

 

I have used their template online, however have had to change some wording as the garage have replied whereas the template states no response.

 

Does anyone have any idea as to how long I am required to give the garage for a response? The letter states 30 days, to be honest I don't want to drag this out - but if 30 is the standard, then that's fine.

 

- "to be honest I don't want to drag this out..",

 

I am happy to proceed further via small claims as this has royally knocked us back; I mean I would rather not wait 30 days for a response (if any) regarding the letter before court letter until I can proceed with the small claims! :-)

 

Is this suffice (assuming I do not have to wait 30 days, I have put 14 taking in to account the Christmas period)

 

Letter before court claim

,

Re: faulty Ford Focus

 

I am once again requesting a full refund of the purchase price of £1,100 on the grounds that the goods were not of satisfactory quality under the Sale of Goods Act. I enclose a copy of the proof of purchase.

 

I would like a reply as soon as possible so that I know you have received this letter. If you don't agree to the refund, could you please then send me a detailed response saying why you don't agree.

To avoid taking court action, I am willing to use Alternative Dispute Resolution to resolve this problem.

 

If I do not receive a satisfactory response from you within 14 days of the date of this letter, I intend to issue proceedings against you in the county court without further notice. This may increase your liability for costs.

 

I refer you to the Practice Direction on pre-action conduct under the Civil Procedure Rules, and in particular to paragraph 4 which sets out the sanctions the court may impose if you fail to comply with the Practice Direction.

 

I look forward to your acknowledgement.

 

Yours sincerely

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14 days

title it

 

letter before Action

 

give them 14 days to respond

 

if they don't you'll be sending a 'letter of claim' giving a further 14 days and WILL BE issuing court proceedings without further notice

 

so you didn't try the chargeback then>?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Thanks dx

 

I contacted Barclays, twice!

 

First person didn't understand what a chargeback was,

I asked to speak to my local banking team who were somewhat helpful.

 

They state it cannot be done as it was with a debit card,

 

however if I had used my barclaycard then they could take action?

 

I find this somewhat irritating as I honestly thought even on a debit card I was protected.

 

I have the receipt from paying with my debit card and it was issued by WorldPay.

 

I know from experience in my previous job as I have dealt with chargebacks (investigating moreso),

that worldpay do take action,

however usually on the fraudulent use of cards.

 

Could it be worth speaking with them?

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Urh charge back is with a debit card not a credit card

 

What are they on about...

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

the bank is being either deliberately thick or they havent trained their staff properly

even though this has been part of the banking code for years.

 

Worldpay are just a payment gateway and nowt to do with any of this.

 

bit like you cant start a dispute with the cash machine because you used the hole in the wall to withdraw the payment for your window cleaner and he didnt clean your windows

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  • 3 weeks later...

Hi guys,

 

Apologies for not replying, between Christmas and shifts life's been hectic (and obviously car issue)

 

I sent my letter before court and received a response on the 4th of this month from their "law firm"

one sentence telling me to refer back to their original letter

- nothing will be done about it.

They also got my registration wrong, very professional!

 

I have been on at the bank numerous of times and I am hitting walls on this chargeback,

the handlers do not understand what I am asking,

when put through to some form of team leader I am immediately fobbed off.

 

Where am I going wrong?!

 

I assume it is now to issue a small claim?

 

Can some lovely person please advise the next step?

 

I would love for my bank to assist, but I'm failing

- I am aiming to go in to a branch directly,

 

but I assume that won't work either.

 

Thanks guys

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sadly Barclays are useless at chargeback and always have been.

 

https://www.barclays.co.uk/help/cards/debit-card/visa-debit-card-problem/

 

see if this make a diff

there should a number on your card use that one?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Finally spoke to Barclays! Manager states as it was ‘chip and pin’ it’s sold as seen?? I argued the toss of what’s the point in visa protection, to which he said I should of used PayPal?? Absolutely disgusted.

Anyway, making an appointment with CAB this week to hopefully get help with the small claims.

 

This is causing so much stress, even though fortunately it’s £1k :-(

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Jeepers, this is the 2nd case recently where the bank seems totally unable to initiate a chargeback citing rubbish reasons. Even their Manager is incompetent.

 

Have you spoken to Trading Standards or looked online to see if others have had problems with this trader.

 

In your case here, I think Small Claims via CCMCC is the next step. You quoted SOGA in post 13 but you'll rely on the more recent Consumer Rights Act 2015.

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Finally spoke to Barclays! Manager states as it was ‘chip and pin’ it’s sold as seen?? I argued the toss of what’s the point in visa protection, to which he said I should of used PayPal?? Absolutely disgusted.

Anyway, making an appointment with CAB this week to hopefully get help with the small claims.

 

This is causing so much stress, even though fortunately it’s £1k :-(

 

https://www.moneyclaimsuk.co.uk/PDFForms/money-claim-online-user-guide.pdf

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

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  • 1 month later...

Hi all,

 

Just checking in with an update.

 

I have submitted a claim via small claims and today have received an acknowledgement that the company wish to defend "all of the claim" and that they have 28 days to do so. I am curious to ascertain what will happen now? I expect they will hit me with "sold as seen", but again I've been informed this is a motion that cannot be pursued; is this true? I also anticipate an argument of the fact the car is high mileage and old, but again, who expects a car to die within less than 2 months?!

 

Thanks all

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