Hi

been with britisg gas since 2006 had a prepayment meter fitted in 2008 by choice decided it was easier paying upfront

Earlier this year after going on the energy review sites i decided to go on monthly billing

so had the prepayment taken out

(prior to switching supplier )

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received a final statement for the prepayment meter

stated i had an outstanding balance of £291.74 ( was gobsmacked )

reading further it stated there was an outstanding balance of £790.69 in 2008 when the prepayment meter was installed and they had clawed back £498.95 through the prepayment meter

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needless to say this came as a bit of a shock had to my knowledge never had arrears and in 2008 £790.69 would have been nearly a years usage

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rang several times on on the last lengthy call had the £291.74 supposedly outstanding

cancelled

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however i dispute the total £790.69 alleged debt i have never had any billing related to that debt

therfore i would like a refund of the £498.95 i wasnt aware had been taken from my prepayment meter

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is this feasible how do i proceed

obviously have no billing records from 2008

thnx in advance

Hmm BG, pain in the rear!!

STOP discussing financial issues over the phone, you NEED to have a paper trail.

Start their lethargic complaints process, once 8 weeks has passed, or a 'deadlock' letter has been sent to you, escalate it to the energy ombudsman.

Have you checked your credit file at all to see what is on there?

Did they ever send you anything claiming you had a debit with them?

you need to get all of the old meter readings and bills from them for 2006-2008. Might have to do a SAR if they wont hand them over voluntarily. Compare with what you paid the for the relevant period and then go from there.

yes SAR time.

dx