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    • Hi. Could you post up what they've sent please so we can see what the charge is? Cover up your name and address and their reference number. HB
    • I've looked through all our old NPE threads, and as far as we know they have never had the bottle to do court. There are no guarantees of course, but when it comes to put or shut up they definitely tend towards shut up. How about something like -   Dear Jonathan and Julie, Re: PCN no.XXXXX cheers for your Letter Before Claim.  I rolled around on the floor in laughter at the idea that you actually expected me to take this tripe seriously and cough up. I'll write to you not some uninterested third party, thanks all the same, because you have are the ones trying to threaten me about this non-existent "debt". Go and look up Jopson v Homeguard Services Ltd, saddos.  Oh, while you're at it, go and look up your Subject Access Request obligations - we all know how you ballsed that up way back in January to March. Dear, dear, dear - you couldn't resist adding your £70 Unicorn Food Tax, you greedy gets.  Judges don't like these made-up charges, do they? You can either drop this foolishness now or get a hell of a hammering in court.  Both are fine with me.  Summer is coming up and I would love a holiday at your expense after claiming an unreasonable costs order under CPR 27.14(2)(g). I look forward to your deafening silence.   That should show them you're not afraid of them and draw their attention to their having legal problems of their own with the SAR.  If they have any sense they'll crawl back under their stone and leave you in peace.  Over the next couple of days invest in a 2nd class stamp (all they are worth) and get a free Certificate of Posting from the post office.
    • Yes that looks fine. It is to the point. I think somewhere in the that the you might want to point out that your parcel had been delivered but clearly had been opened and resealed and the contents had been stolen
    • Hi All, I just got in from work and received a letter dated 24 April 2024. "We've sent you a Single Justice Procedure notice because you have been charged with an offence, on the Transport for London Network." "You need to tell us whether you are guilty or not guilty. This is called making your plea."
    • Okay please go through the disclosure very carefully. I suggest that you use the technique broadly in line with the advice we give on preparing your court bundle. You want to know what is there – but also very importantly you want to know what is not there. For instance, the email that they said they sent you before responding to the SAR – did you see that? Is there any trace of of the phone call that you made to the woman who didn't know anything about SAR's? On what basis was the £50 sent to you? Was it unilateral or did they offer it and you accepted it on some condition? When did they send you this £50 cheque? Have you banked it? Also, I think that we need to start understanding what you have lost here. Have you lost any money – and if so how much? Send the SAR to your bank as advised above
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      This is good ethical practice.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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BT £65 Charge For Equipment & Apparently Left Early


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My broadband contract with BT was recently about to end.

I called them and asked when my broadband contract would end and i was told 2nd Nov.

I arranged for Plusnet to take over my broadband.

I made the changeover day on the 3rd Nov and so that is one extra day.

 

Now i have my final bill from BT,

i cancelled my DD so the bill has not been paid.

 

It lists a charge for £65 and it says it is a charge because i left BT within the 12 months,

so they charge £65 for the equipment because i did not fulfil my contract.

 

I thought i did the right thing by making my change 1 day after my contract end date.

How can BT do this when its obvious i have been using their service for one year and one day.

 

I called there customer helpline,

i spoke to some Indian man who i struggled to understand,

he did not accept my argument

and told me i got charged for the equipment because i did not fulfil my one year contract with BT, he refused to refund me.

 

Im really confused by this,

i thought i was doing the right thing.

 

When i initially arranged my broadband with Plusnet i called BT to let them know i was moving,

they told me they already had been notified by Plusnet and i did not need to call them.

 

Plusnet do everything and that includes the cancelling of your BT account.

You dont get an option to close it yourself.

 

If i had been given an option to do it myself i would have found out about the stupid charges and i would have made other arrangements so that i could avoid the charges.

 

Guys what can i do here?

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Hi fkofilee. Many thanks for your reply. Is emailing the CEO directly the best way to handle this situation? Im just wondering they might ignore me or tell me to use their complaints procedure.

 

I would say yes, as youve now left time to escalate so you can sort this out :)

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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You will find you have to give 30 days notice to cancel any contract after that contract term has expired. Otherwise it will continue as a rolling contract

 

Sayng that there should not be any bill as you are always a month in advance

 

How does one give anyone notice, there is no step in signing up with Plusnet to give BT 30 days notice. Also BT said i do not need to call them as Plusnet takes care of everything. There is no option to notify BT and then do the switch after 30 days.

 

The bill itself was paid in advance, the outstanding balance is just due to the £65 fee. I would have been cheaper keeping the BT contract going for another month and avoiding the £65 charge.

 

Ok many thanks ;)

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