Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.

£6.99



Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)


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  1. #1
    Basic Account Holder weird_dave Novitiate



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    Default Fit4Less / Harlands

    I made the mistake of following the terms and conditions on the Fit4Less website:

    fitness4less.co.uk/terms-and-conditions
    "Monthly No Commitment Memberships paid for via direct debiticon

    To cancel your membership at any time, simply contact your bank and cancel the direct debit mandate that allows us to collect your monthly gymicon subscriptions."

    I don't recall the exact date I cancelled the DDicon, but at some point I received a lettericon dated 18th of October from Harlands stating they are aware of my cancellation, if I would like to reinstate call them. Nowhere in the letter does it mention what will happen should I not wish to reinstate my membership and do not contact them.

    Today I received a lettericon, dated 1st of November, asking for arrears and 20 adminicon fee, and now informing me that if I wish to cancel my membership I will need to also pay for another month as there is a 1 month notice period (which of course, there isn't).
    Apparently, failure to do so will result in further action.

    Clearly these guys are just trying it on. The thing is, how close to the line are they, have they crossed it?

    Neither letter has a signature either, it's just printed and mailed.

    I am now considering my response, possibly a slightly modified standard letter to include an administration fee for every future letter they make me deal with I'm not sure how serious I am with that part yet, but at least I give them warning


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    Default Re: Fit4Less / Harlands

    powerless nerds
    ignore them.

    dx

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    Default Re: Fit4Less / Harlands

    As DX says, ignore the powerless nobody's, lodge a formal complaint with the gymicon in WRITING, when they fail to rectify your complaint, complain to the CMA about them and their irrelevant third party outfit.

    Also get onto the gyms social media sites and embarrass them on there, let all of their customers know just how they can expect to be treated should they dare leave this gymicon.


    Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!
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  4. #4
    Basic Account Holder weird_dave Novitiate



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    Default Re: Fit4Less / Harlands

    OK, thanks for the feedback


  5. #5
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    Default Re: Fit4Less / Harlands

    Hi Dave and welcome to CAGicon

    You refer to the T&C's on the Fit4Less website and it says, " ........ simply contact your bank and cancel the direct debiticon mandate. "

    But does it say anything about giving a month's notice when doing this ? I've had a good look at their websites and I found no T&C's at all despite searching for 15 mins.

    Let us know and we can comment further .............



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  6. #6
    Basic Account Holder weird_dave Novitiate



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    Default Re: Fit4Less / Harlands

    Thanks for taking a look, I couldn't find anything either. I may attempt to use the new scanner at work today and uploadicon the 2 letters for amusement. I'll try and get a response written too and post it here

    Assuming these links work....
    This is the first letter I received:

    Followed yesterday by:

    Interestingly, a google search does turn up this: (modified as I can't post links yet)
    https join.f4l.com/tc.html
    Which does mention a 20 adminicon fee among other things, but I couldn't find a way to get to that from the main site

    This is the letter I am considering sending: (with reference numbers over on the right)

    Dear Sir or Madam,

    Re: my membership with Fit4Less

    With regard to your letter dated 18 October 2017, as per the Terms and Conditions on the Fit4Less website:
    fitness4less.co.uk/terms-and-conditions
    "Monthly No Commitment Memberships paid for via direct debiticon
    To cancel your membership at any time, simply contact your bank and cancel the direct debit mandate that allows us to collect your monthly gymicon subscriptions."

    With regard to your letter dated 1 November:
    Since I terminated my contract as per the terms and conditions previously mentioned, I owe no such arrears and will not need to pay for a further 1 month cancellation notice period. The administration fee is unlawful and unenforceable and therefore will not be paid.

    I hereby give you 14 days notice from the date of this letter to accept my offer to pay 0.00, after which my offer is revoked.

    Yours sincerely,


  7. #7
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    Default Re: Fit4Less / Harlands

    can you please read uploadicon
    and post them up as a PDFicon please

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  8. #8
    Basic Account Holder weird_dave Novitiate



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    Default Re: Fit4Less / Harlands

    I've Attached them as a single document.

    Attached Files

  9. #9
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    Default Re: Fit4Less / Harlands

    Well as we all know, Charlatans can be ignored, just file their crayoning under ignore, hammer the gymicon's complaints procedure, and report them to the CMA, jump onto social media, and embarrass the gymicon on there too.


    Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!
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  10. #10
    Basic Account Holder weird_dave Novitiate



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    Default Re: Fit4Less / Harlands

    Contacting the CMA sounds like a plan!


  11. #11
    Basic Account Holder weird_dave Novitiate



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    Default Re: Fit4Less / Harlands

    It appears I have made an error, the terms and conditions page I poseted is for Fitness4Less, but my gymicon was Fit4Less, easy mistake to make when you're no longer familiar with the name (it's been a while since I've been, clearly )
    However, I cannot find the terms and conditions by navigating their site. The first letter could have reminded me of the terms and conditions but did no such thing, therefore I assumed it was fine to just ignore it and get on with my life without gymicon membership.
    Should I offer to pay 1 months notice or refuse to pay anything at all?


  12. #12
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    Default Re: Fit4Less / Harlands

    Hi WD,

    No matter about the T&C's you posted. We don't need to see anything more.

    Write to Harlandsicon saying :-

    I cancelled the DDicon in accordance with the gymicon's T&C's and owe you nothing. If you make any further demand, I will make formal complaints about harassment.

    I would also contact the gymicon saying :-

    I cancelled as per your gym's T&C's but Harlands are now harassing me for more money.

    Kindly tell them to cease contact immediately or your gym will be named as co-defendant in court action seeking compensation for harassment.


    Send this to the gym or their head office and use typed letters for both, not emails.



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  13. #13
    Basic Account Holder weird_dave Novitiate



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    Default Re: Fit4Less / Harlands

    Problem is the T&C's I posted were for a very similarly named gymicon, not the one I'm actually with, I made an error. But, I can't actually find the T&C's for the correct one on their site, so I'm not so sure what the proper course of action is now.


  14. #14
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    Default Re: Fit4Less / Harlands

    Hi WD,

    I understand that.

    In post #5 above, I told you I could not see T&C's visible on the gymicon's website so I suggest you now rely on the gymicon's VISIBLE content.

    Send the brief letters as I said in my last post and let us know what happens.

    Until you get replies, do not respond to any demand from Harlandsicon/CRS.



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  15. #15
    Basic Account Holder weird_dave Novitiate



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    Default Re: Fit4Less / Harlands

    I can't write to Harlandsicon saying :-
    "I cancelled the DDicon in accordance with the gymicon's T&C's and owe you nothing. If you make any further demand, I will make formal complaints about harassment."
    as per post #12 since there are no T&C's visible.


  16. #16
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    Default Re: Fit4Less / Harlands

    It DOESN'T matter, simply send them the letter slick posted.

    You CAN write to Harlandsicon, it's very very simple, they have no idea what T&C's the useless gymicon use.

    Get the letter off before the weekend.


    Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!
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  17. #17
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    Default Re: Fit4Less / Harlands

    Hi WD,

    There are T&C's - just not what we normally see for gymicon m/ships.

    We normally see T&C's set out in full on web sites, or on the signed or ticked m/ship agreement or DDicon mandate.

    In your case, we've seen no T&C's in the usual manner or the usual places. But we HAVE seen their clear statement on the website that you simply cancel the DD to cancel the m/ship. This is a term or condition, even though it's not set out in conventional T&C's.

    Follow my advice and write to Harlandsicon and the gymicon separately. Let us know how they reply.



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  18. #18
    Basic Account Holder weird_dave Novitiate



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    Default Re: Fit4Less / Harlands

    I don't think you've understood the mistake I made, those T&C's I posted a link to was for the wrong gymicon, 2 days ago a friend pointed this out to me, hence post #11, it's just a very similar name.
    So, I can't really say I've followed the T&C's on the website, I thought I had but it was the wrong site


  19. #19
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    Default Re: Fit4Less / Harlands

    Hi WD,

    Please confirm, what is the name of the gymicon you joined ?

    If it was Fit4Less, my advice is right for you to follow !



    We could do with some help from you

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  20. #20
    Basic Account Holder weird_dave Novitiate



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    Default Re: Fit4Less / Harlands

    It was Fit4Less (as opposed to Fitness4Less), but there isn't any visible T&C's on the website, so my stating that I followed the T&C's wouldn't be correct, a mistake I obviously made when I found the T&C's of the similarly named gymicon by accident.
    I apologise for all the confusion and really appreciate your patience in helping me. It really does put your head in a spin when you aren't used to dealing with this stuff....



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