I had arranged a delivery from anyvan instant quote service today for delivering a king size bed+mattress from Birmingham to Lincoln.

The company arranged by AnyVan has the address [email protected] and always contacted me through phone.

Today,

I was waiting for the delivery to take place,

when I suddenly got a message from the person at the pickup location that the delivery van has gone.

The reason was because initially I had put the job as a second floor to second floor delivery since I bought the bed from ebay.

At first I didn't complete the transaction,

but anyvan immediately called me and told me if I needed any help

-I told them I had missing information about the job

- I could just pay to fix the price and talk to the delivery people.

After all,

the bed was in an apartment building at the 17th floor with an elevator.

I didn't care to amend the details on the anyvan web site,

called the company saying that the bed is in an apartment building.

This was done a day ahead of the delivery.

Later, the company pulled back without even calling me,

saying that I gave incorrect information in the anyvan job post

and the reason they cancelled the job was that they didn't have any dismantling tools with them.

I find it hard to understand why it is really needed to put information that dismantling is needed to fit a king size bed through a UK size door anyway.

However the fact that I actually called the transport company is putting me under a lot of distress.

Now that the company does not have any call recording I cannot prove that I did provide them the information.

And anyvan has charged me 100 pounds and refusing any refund.

Is there anything that can be done?

The terms and conditions say that if the delivery cannot be completed because of the company's fault

-which is the case I believe in this case

- I am entitled to refund.

The same terms and conditions document also says that animals cannot be carried with anyvan,

whereas ironically their public advertisement tells you can carry a giraffe with anyvan.

I am willing to go for a local court for this,

is there any chance I have any compensation?

After all, they charged me for a service they didn't give.

how did you pay?

how did you pay?

I paid through anyvan. They have this instant quote service where you book for a given day and pay in advance.

ok ...............how did you pay anyvan then............

If you paid via card, do a visa debit chargeback.

oh wow, music to my ears I'll try with the bank first thing tomorrow. Does this work when I tell them this story as is. I didn't know I was covered for such hazards.

Thank you!

you paid for a service

it didn't happen

they wont refund you.

KISS

keep it simple stupid