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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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Payday loans – irresponsible lending?


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I've posted on another thread about how I'm finally facing the payday loan mess I got myself into a few years ago.

 

I've picked through the chaos and now have a picture of who I borrowed from and roughly how they were left – a lot of these loans were going on at the same time, and my credit file must have already been shot to bits as I was being approved applications.

 

What I'm confused about however is how to proceed with an irresponsible lending complaint if there are still amounts outstanding, or if it has been sold on? It all seems so *messy* and as more time passes the foggier it gets??!! Would anyone mind lending a hand?

 

PAY DAY UK

Repeat loans / repayments over a period - one loan unpaid now at CCJ claim stage by BW Legal

 

PAYDAY EXPRESS

Repeat loans / repayments over a period - one loan unpaid now being threatened with CJJ by BW Legal (they might follow through as they have above)

 

1ST STOP

Repeat loans / repayments / rollovers over a period – one loan resulted in a CCJ (still have to pay this)

 

VANQUIS CREDIT CARD

I settled/paid Lowell and default on credit file

 

MR LENDER

Unpaid - default on credit file and with DCA

 

QUICK QUID

Repeat loans / repayments over a period – one loan unpaid but I eventually settled/paid the DCA - weirdly nothing on credit file

 

SUNNY

Unpaid - default on credit file and with DCA

 

WAGEDAY ADVANCE

Repeat loans / repayments over a period – paid some/maybe all but unsure if there is outstanding amount left unpaid

 

WONGA

Repeat loans / repayments over a period – I had an email saying the amount was being written off and it dissapeared from credit file

 

SWIFT STIRLING

I'm finding it difficult to piece together what I borrowed with them but I think it was two or three loans – paid some/maybe all but unsure if there is outstanding amount left unpaid

 

LADDER LOANS

Several loans that were repaid in full

 

Urgh, such a big depressing list. The list of doom! Any help where to start would be appreciated.

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you send a IL complaint to each original creditor for each one.

 

it matters not who owns the debt now

if matters not that it it has an outstanding

it matters not if its defaulted on your credit file.

 

once you win each one

the account will be removed from your file

it balance will be wiped

you might even get your payments back

 

read the IL complaint sticky.

https://www.consumeractiongroup.co.uk/forum/showthread.php?472423-CAG-PDL-Reclaim-Guide-Indepth-Step-By-Step

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hello Jess :)

Id like to help and get some idea of how bad it is. Are you able to do a PDF / Spreadsheet with all lenders and every loan youve had (Know or have something about in your files)

DX is right. The sticky is there to help guide you but im always around if you need extra help or dont understand.

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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Thank you both, I've had a good read of the guide and now feel galvanised and SO ready to tackle this!!

 

fkofilee – Ok yes great,

I'm attempting to do this by going though any bits of correspondence I still have and bank statements that showed deposits and payments out

(I also used two bank accounts at the time and would switch between them for deposits/repayments which confuses it further).

 

With a couple, it's also apparent from emails that I took out a PD loan,

freaked out a couple of days later and cancelled it within the cooling off period.

I then repaid it without interest but went ahead and took another one with them?!

Bonkers behaviour.

 

They'll definitely be holes in the figures, but I'll try and get it done as fast as possible and get it up.

 

A big question I do have right now however is concerning the PAYDAY UK & PAYDAY EXPRESS loans (the most bothersome tbh)

– If I'm asking them (Instant cash loans?) to dig out all the info / loan history, is that not the same info

 

I don't want the debt purchaser to have when I'm defending the pursuit of the debt?

If I get them to unearth it, am I doing PRAC a favour if they try and pull together all the agreements etc?

Confusing!

 

I think when you've lived with debt hanging over you, you get really scared of waking the sleeping lions!!

 

onwards and upwards.

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forget about DCA's they are not BAILIFFS!

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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fkofilee, here is the full picture....made me wince delving back into the dark days and feels even stranger posting this online.

 

While the amounts aren't huge (I actually thought it was worse than this), there's no denying the impact it's had :sad:

PDLOANS.pdf

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£13k is the total.

Thats what it adds up to MINUS Interest and charges etc based upon what you have provided...

 

Just want to say this out loud... Its very bad that you hit £13k!!

We dont judge on CAG we offer assistance where we can :) So we will help you as best as we can :). I have been down this road before with others and myself even...

SO lets get this together and analyse what you have here.

 

I see you had £2900 in Aug 12 - That for a start was excessive. All of these loans appear to be pre 2015 when rules came into force but these reclaims centre around this.

The 2015 rules laid waste to all previous loans because they set a standard of how the market should be regulated.

 

Aug 12 is a concern and should be a focus for a reclaim.

Did you get your credit reports from that time or have you signed up today? If so go get them as you will need them. They will have default dates on them etc

 

Any CCJs we cant help get removed. But we can help you reclaim.

 

Was any gambling involved? I cant remember you if you mentioned....

 

BTW PDUK AND PDE are the same firm. So we can bundle those together - APR 2013 is a very big concern. They gave you 2 loans in the same month? From 2 different brands?!?!?

Thats terrible!

 

1st Stop - Reclaim deffo as they have given you more then one loan in a small period. 6 loans 11 months... Deffo irresponsible.

 

30 loans over a 2 year period. Lets get reclaiming. So do you have bank statements and your credit reports from either then or today?

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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Ive worked it out - Around £17k including interest and default charges etc...

Anyway look at my previous post - Answer those questions and let get you on track ;)

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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Thank you so much for looking at it! It's both terrifying and a weight being lifted seeing it all laid out and possibly being able to turn some of the mess around.

 

So, in answers to your questions:

 

1. Haven't got credit reports from 2012-2013. I only have them from earlier this year and onwards. I'm signed up to experian now and happy to keep that going so I can monitor it. Gonna get obsessed with my credit file. :lol:

2. No gambling, but started getting the loans after a separation and no access to other credit. At the time of starting them I know I had a barclaycard loan default, HSBC loan default and another credit card default on my credit file which must have dropped off a couple of years ago. Once I got into the trap of robbing Peter to pay Paul, I was using them for month to month living.

3. I have access to all bank statements and have downloaded them all.

Edited by Jess85
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Thank you so much for looking at it! It's both terrifying and a weight being lifted seeing it all laid out and possibly being able to turn some of the mess around.

 

So, in answers to your questions:

 

1. Haven't got credit reports from 2012-2013. I only have them from earlier this year and onwards. I'm signed up to experian now and happy to keep that going so I can monitor it. Gonna get obsessed with my credit file. :lol: (Sign up for Noddle and clearscore too - NODDLE ESPEC!!)

2. No gambling, but started getting the loans after a separation and no access to other credit. At the time of starting them I know I had a barclaycard loan default, HSBC loan default and another credit card default on my credit file which must have dropped off a couple of years ago. Once I got into the trap of robbing Peter to pay Paul, I was using them for month to month living.

3. I have access to all bank statements and have downloaded them all. (Keep them and used them if you need to provide evidence - However if the PDL firms had done proper checks on income etc they would have seen your reliance on loans ^_^)

 

Above & yes thank you for your PDF it was easy to put everything together :)

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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One more quick question for today – now that I've got a clearer picture on most of the loans (yep, my Sunday was fun!), do I still need to put in an information request to each lender, or can I start putting together my complaints based on and tweaked from other examples on here? Am I best to post them up here before I send? (keen not to bore you with the same letter X 11!)

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Its up to you on this one...

Youll have to wait for 40 days for each SAR Request and it costs £10.

Its up to you. Do you feel like you have enough info to proceed? Or do you need more info from each lender?

 

A SAR isnt always required. Follow your heart with the letters - only you know the misery and hardship they caused you. Tweak it to your circumstances.

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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