Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.

£6.99



Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)


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  1. #21
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    Default Re: Caught shoplifting in Waitrose

    Can you post up a copy of the latter in PDFicon format, and retract any personal info.

    Silverfox is correct in you can just ignore it. But it would be good to see the exact context.


  2. #22
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    Default

    Quote Originally Posted by renegadeimp View Post
    Can you post up a copy of the latter in PDFicon format, and retract any personal info.

    Silverfox is correct in you can just ignore it. But it would be good to see the exact context.
    Absolutely.
    I would engage with Waitrose or their solicitor if it actually named them as the party writing (which is unlikely).
    RLPicon / DWF or their solicitors.... Ignore (or the single “I deny any liability to DWF / RLPicon)

    It’d be interesting to see exactly how it was phrased in terms of “our client”, and if they were being vague or precise as to who the client is and in what manner they are acting ......


  3. #23
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    Default Re: Caught shoplifting in Waitrose

    RLPicon/DWF cant issue a court claim.


  4. #24
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    Default Re: Caught shoplifting in Waitrose

    Sorry ... just saw the reply! I Got another rpl letter today ..

    We note that We have received no response to our letter of 10 November 2017. If you have already responded, it may be our corespondence has crossed, please make contact on 01159706231 to check if this is the case.

    As well as being a victim of crime, our client has the right to bring civil claim against you for damages. You have not sought to deny your actions, or offer any explanation. Our client appreciates there are many reasons why incidents of this nature occur, but wishes you to understand the impact of your actions and accept responsibility for them.

    Before taking any further steps in this claim, our client invites you to advise us if there are any circumstances witch you would like to be taken into account.

    Whilst there is no legal obligation to consider mitigating circumstances in civil proceedings, our client adheres to core principles originally agreed with ACPO (the association of chief police officers) and abides by its own ethical codes. This ensures a degree of protection to those who may be considered vulnerable, or those in long term severe financial hardship.

    If you consider this may apply to you, it is important that you notify us of your circumstances, so that they can be given due consideration and the appropriate action taken on your case. Please be assured that our staff are professional and non-judgmental and will deal with any communication sensitively and with sympathetically, and with complete discretion. Any information you provid will be used only for the purposes of determining whether to proceed with the claim , and will be treated in strict accordance with the data Protection act 1998.

    We summarise the options open to you :

    Submit a written defence, with full account of your version of events
    Settle the claim, with or without admission, by paying the amount stated £149.50
    If you wish to settle the claim, but cannot do so within 14 days, contact us to discuss payment options which include instalments and deferred periods, dependent upon circumstances
    Negotiate an alternative settlement by containing our Collection Department on 01159706231
    Advise us of any other relevant circumstances you wish to be taken into account

    We require a response or payment from you within 14 days of the date of this letter, in order to prevent further action being taken. Our contact information is detailed overleaf.

    This is the letter!


  5. #25
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    Default Re: Caught shoplifting in Waitrose

    just keep ignoring. Youll get a couple of these over 6 months or so then theyll try and pass it to a DCAicon. That dca will send you a couple letters then youll hear nothing from them.

    Remember, that letter is the same they send to pretty much everyone.

    Oh, and further action means the whole dca thing. Ignore and move on with your life .


  6. #26
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    Default Re: Caught shoplifting in Waitrose

    Thank you in advance, any advice is highly appreciated.


  7. #27
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    Default Re: Caught shoplifting in Waitrose

    The only advice is to keep ignoring. They wont and cant do anything. A court judgement years ago stopped them in their tracks. Now, all they can do is send begging letters and hope you cave in.


  8. #28
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    Default Re: Caught shoplifting in Waitrose

    Thank you!


  9. #29
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    Default Re: Caught shoplifting in Waitrose

    Quote Originally Posted by flavy2ros View Post
    Hi,
    last week I went to Waitrose,
    bought some shopping and did not scan a packet of sushi,
    Wonder if you can clear something up for me, so you say you didn't scan a packet of sushi, and by your description, I take you went through a self scan till

    This is my main job, in my work, and I see a lot of bagging alerts that come up, sometimes on purpose, but sometimes down to error

    So on your part, if going through self scans, was it intentional not to scan the sushi, now if however you had thought you had scanned the sushi, its really up to the self scan host to sort this error out, so I would call that mitigating circumstances


  10. #30
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    Default Re: Caught shoplifting in Waitrose

    We summarise the options open to you :

    Submit a written defence, with full account of your version of events. ERM! Nope
    Settle the claim, with or without admission, by paying the amount stated £149.50 As if
    If you wish to settle the claim, but cannot do so within 14 days, contact us to discuss payment options which include instalments and deferred periods, dependent upon circumstances Like that's going to happen
    Negotiate an alternative settlement by containing our Collection Department on 01159706231 Don't bother, they will only harass you more
    Advise us of any other relevant circumstances you wish to be taken into account
    Here's one for you. Your alleged amount is unlawful


    We require a response or payment from you within 14 days of the date of this letter, in order to prevent further action being taken. Our contact information is detailed overleaf.
    Require! They can go swivel is my response!


  11. #31
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    Default Re: Caught shoplifting in Waitrose

    Thank you for your answer! ��


  12. #32
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    Default Re: Caught shoplifting in Waitrose

    Another letter from RPL

    without prejudiceicon save as to costs

    We write further to previous correspondence in this matter.

    In order to demonstrate that our client is committed to trying to find a way to resolve this matter without the need for the issue of court proceedings we are instructed to make a settlement offer in order to conclude the civil claim.

    Our client will accept in Full and finalicon settlement the sum of the civil claim made against you the sum of 104.65

    The offer remains open for acceptance for 21 days after witch time it will be withdrawn.

    Please therefore contact us within 3 weeks for your receipt of this letter to confirm it terms can be agreed, or if you have an alternative proposal to make. Your opinions are:

    Accept the settlement offered and make a payment
    Contact our collection Department if you wish to accept the settlement offered but require more time to make a payment or wish to pay the settlement amount by instalments.
    Make an alternative proposal.

    We regretfully advise that if we do not hear from you within this time frame, we will seek our clients further instructions as to the issue of proceedings or pass this matter to recovery agents who specialise in recovery payment in undisputed claims without any further notification to you.


  13. #33
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    Default Re: Caught shoplifting in Waitrose

    I just love their letters. They try to convince you that they have some power.

    As for this
    We regretfully advise that if we do not hear from you within this time frame, we will seek our clients further instructions as to the issue of proceedings or pass this matter to recovery agents who specialise in recovery payment in undisputed claims without any further notification to you.
    OOH scary, scary-NOT!

    I would love make an alternative proposal to RLPicon. Swivel!


  14. #34
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    Default Re: Caught shoplifting in Waitrose

    they've never and there arent any recovery agents who would touch RLPicon claims with a barge pole


  15. #35
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    Quote Originally Posted by silverfox1961 View Post
    I just love their letters. They try to convince you that they have some power.

    As for this


    OOH scary, scary-NOT!


    I would love make an alternative proposal to RLPicon. Swivel!
    Thank you. See what they gonna say next! 🙄


  16. #36
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    Default Re: Caught shoplifting in Waitrose

    I love the very start,
    trying to make their begging letter look like it has some legal weight.

    If that was actually true they wouldnt need to write without prejudiceicon on it in the first place, they would want it used.

    Again the last bit is laughable.
    recovery agents for undisputed claims.

    There is no such legal terms so no such comapny to act in that capacity.

    they may as well write we reserve the right to break the law because you havent told us we cant and we have superpowers anyway


  17. #37
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    Default Re: Caught shoplifting in Waitrose

    Hi.... I though this ended but it’s still going on....

    Now I received a lettericon from Capital Resolve

    It’s says Settlement offer

    This is the letter:

    We have been advised by our client that you have not responded to their previous request to pay the above amount and that your account continues to remain seriously overdue. We have now been appointed to attempt to resolve this matter prior to recommending to our client further action, witch may include recommending that litigation proceedings are commenced again you.

    We recommend that you seek legal advice immediately if you are unsure about consequences and additional costs that may be added to the amount due if judgement it’s found in our clients favour. Please be aware that this could also affect your future ability to obtain credit.

    Settlement offer: 112.13

    Prior to potentially escalating this matter we have received authorisation from our client to accept a reduced figure of £112.13 in Full and finalicon settlement of the outstanding balance witch will end your liability and avoid any further action taken against you.

    If you’re unable to pay the proposed amount, please call us on 01386719130 as we may be may be able to explore other possibilities based on your individual circumstances.

    We have held your account for a further 7 days until 05 april 2018 however please be aware that no further reminders will be sent. If you do not contact us by this date, we may have no alternative but to continue with further action.


  18. #38
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    Default Re: Caught shoplifting in Waitrose

    ignore the powerless DCAicon.

    dx


  19. #39
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    Default Re: Caught shoplifting in Waitrose

    You'll get a few of those over the course of a couple months. Ignore them all. There is no debt. So how can a DCAicon chase something that never existed?


  20. #40
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    Default

    Quote Originally Posted by renegadeimp View Post
    You'll get a few of those over the course of a couple months. Ignore them all. There is no debt. So how can a DCAicon chase something that never existed?
    Thank you.

    Quote Originally Posted by dx100uk View Post
    ignore the powerless DCA.

    dx
    Thank you.



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