Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.

£6.99



Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)


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  1. #21
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    Default Re: Caught shoplifting in Waitrose

    Can you post up a copy of the latter in PDFicon format, and retract any personal info.

    Silverfox is correct in you can just ignore it. But it would be good to see the exact context.


  2. #22
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    Default

    Quote Originally Posted by renegadeimp View Post
    Can you post up a copy of the latter in PDFicon format, and retract any personal info.

    Silverfox is correct in you can just ignore it. But it would be good to see the exact context.
    Absolutely.
    I would engage with Waitrose or their solicitor if it actually named them as the party writing (which is unlikely).
    RLPicon / DWF or their solicitors.... Ignore (or the single “I deny any liability to DWF / RLPicon)

    It’d be interesting to see exactly how it was phrased in terms of “our client”, and if they were being vague or precise as to who the client is and in what manner they are acting ......


  3. #23
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    Default Re: Caught shoplifting in Waitrose

    RLPicon/DWF cant issue a court claim.


  4. #24
    Basic Account Holder flavy2ros Novitiate



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    Default Re: Caught shoplifting in Waitrose

    Sorry ... just saw the reply! I Got another rpl letter today ..

    We note that We have received no response to our letter of 10 November 2017. If you have already responded, it may be our corespondence has crossed, please make contact on 01159706231 to check if this is the case.

    As well as being a victim of crime, our client has the right to bring civil claim against you for damages. You have not sought to deny your actions, or offer any explanation. Our client appreciates there are many reasons why incidents of this nature occur, but wishes you to understand the impact of your actions and accept responsibility for them.

    Before taking any further steps in this claim, our client invites you to advise us if there are any circumstances witch you would like to be taken into account.

    Whilst there is no legal obligation to consider mitigating circumstances in civil proceedings, our client adheres to core principles originally agreed with ACPO (the association of chief police officers) and abides by its own ethical codes. This ensures a degree of protection to those who may be considered vulnerable, or those in long term severe financial hardship.

    If you consider this may apply to you, it is important that you notify us of your circumstances, so that they can be given due consideration and the appropriate action taken on your case. Please be assured that our staff are professional and non-judgmental and will deal with any communication sensitively and with sympathetically, and with complete discretion. Any information you provid will be used only for the purposes of determining whether to proceed with the claim , and will be treated in strict accordance with the data Protection act 1998.

    We summarise the options open to you :

    Submit a written defence, with full account of your version of events
    Settle the claim, with or without admission, by paying the amount stated £149.50
    If you wish to settle the claim, but cannot do so within 14 days, contact us to discuss payment options which include instalments and deferred periods, dependent upon circumstances
    Negotiate an alternative settlement by containing our Collection Department on 01159706231
    Advise us of any other relevant circumstances you wish to be taken into account

    We require a response or payment from you within 14 days of the date of this letter, in order to prevent further action being taken. Our contact information is detailed overleaf.

    This is the letter!


  5. #25
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    Default Re: Caught shoplifting in Waitrose

    just keep ignoring. Youll get a couple of these over 6 months or so then theyll try and pass it to a DCAicon. That dca will send you a couple letters then youll hear nothing from them.

    Remember, that letter is the same they send to pretty much everyone.

    Oh, and further action means the whole dca thing. Ignore and move on with your life .


  6. #26
    Basic Account Holder flavy2ros Novitiate



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    Default Re: Caught shoplifting in Waitrose

    Thank you in advance, any advice is highly appreciated.


  7. #27
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    Default Re: Caught shoplifting in Waitrose

    The only advice is to keep ignoring. They wont and cant do anything. A court judgement years ago stopped them in their tracks. Now, all they can do is send begging letters and hope you cave in.


  8. #28
    Basic Account Holder flavy2ros Novitiate



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    Default Re: Caught shoplifting in Waitrose

    Thank you!


  9. #29
    Basic Account Holder porrohman65 Novitiate



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    Default Re: Caught shoplifting in Waitrose

    Quote Originally Posted by flavy2ros View Post
    Hi,
    last week I went to Waitrose,
    bought some shopping and did not scan a packet of sushi,
    Wonder if you can clear something up for me, so you say you didn't scan a packet of sushi, and by your description, I take you went through a self scan till

    This is my main job, in my work, and I see a lot of bagging alerts that come up, sometimes on purpose, but sometimes down to error

    So on your part, if going through self scans, was it intentional not to scan the sushi, now if however you had thought you had scanned the sushi, its really up to the self scan host to sort this error out, so I would call that mitigating circumstances


  10. #30
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    Default Re: Caught shoplifting in Waitrose

    We summarise the options open to you :

    Submit a written defence, with full account of your version of events. ERM! Nope
    Settle the claim, with or without admission, by paying the amount stated £149.50 As if
    If you wish to settle the claim, but cannot do so within 14 days, contact us to discuss payment options which include instalments and deferred periods, dependent upon circumstances Like that's going to happen
    Negotiate an alternative settlement by containing our Collection Department on 01159706231 Don't bother, they will only harass you more
    Advise us of any other relevant circumstances you wish to be taken into account
    Here's one for you. Your alleged amount is unlawful


    We require a response or payment from you within 14 days of the date of this letter, in order to prevent further action being taken. Our contact information is detailed overleaf.
    Require! They can go swivel is my response!


  11. #31
    Basic Account Holder flavy2ros Novitiate



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    Default Re: Caught shoplifting in Waitrose

    Thank you for your answer! ��



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