Hi All,

I had a trade insurance with Onesure last year, and despite the cost and the business closing, I kept the policy for the year.

It has now come round to renewal, and due to working in an employed position, I couldn't call during their working hours, so have gone to cancel today.

The policy is £1100, but they are looking to charge me over £450 for cancelling 3 days in (2 being weekend).

I can understand some cancellation fee, but it's within 14 days cooling off period and this amount!

They are currently speaking to the underwriter to check costs, but I fear this is part of a play, and preparing myself.

Anyone with any advice or experience in how to deal with this, or a successful outcome, as that's a lot of money for 3 days, where it only had my car on the policy, covered by a new one that I could do online at the weekend.

thanks in advance

David

Your saying now your employed you could not ring. So your working a Job That goes on longer than 8.30am to 7pm without your phone or access to a phone and no breaks or lunch time. They are also open weekends and offer an online call back request service.

That wont wash.

Your argument with them is excessive charges

Any form of business Insurance is very different to a personal insurance.

The cooling off period is really there for situations where there is a problem with the policy terms i.e you have read them and they are no longer correct for your needs. Even then you have to pay time on risk, plus any other fees stated in the policy terms.

If you closed the business and there was no risk to be Insured, you should supply evidence of no risk to be Insured and you should have cancelled the policy earlier. Try to get them to backdate cancellation, rather that argue about cooling off perioc.

SgtBush, Yes I'm now at a supermarket where my 30min break in a usual 10hr shift didn't help.

And yes, I didn't think about them being open on the weekend either.

But agree with it not washing.

UncleBulgaria, yes there was no risk as the business wasn't running that required it, and the car on the policy was insured elsewhere at the time of expiry.

I haven't heard from them at the moment still, but expecting the worst