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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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significant role change?


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Hi,

i have been told by my employer that due to a few internal changes i will lose all of the supervisory/managerial elements of my job.

 

My team will now report directly to a colleague, as will i.

My job title will change also.

 

I have not seen a new job description and will work at the same level as the staff i previously managed.

This appears to others as a demotion.

 

I do not intend to accept this change which is to be fairly immediate.

 

I have been in current role as a team leader for over 5 years.

 

What action should I take?

 

Thanks

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1) If the role is around 80% the same (typical figure I have seen used, not enshrined in law anywhere) and no change in pay etc, they can do it

 

2) If pay is cut they are making your current role redundant, and redundancy principles apply; however if your skill match the new role it is considered "suitable alternative employment." Therefore they can still do it. There may be a cash element for the loss of future earnings, but nit a huge sum.

 

 

What outcome are you looking for?

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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Accept it or quit and take them to trbunal for constructive dismissal.

 

That claim would go nowhere.

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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I obviously want to leave. But need to know what I can/cannot do first. Complete breach of trust from their actions and imposing a role change on me with a loss of status makes my position untenable. I am so angry right now.

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I obviously want to leave. But need to know what I can/cannot do first. Complete breach of trust from their actions and imposing a role change on me with a loss of status makes my position untenable. I am so angry right now.

 

Unless they are changing your salary (and quite significantly too) then you have no options. These days loss of status is worth nothing. And businesses are permitted to restructure. They own the job, they are allowed to make whatever changes in it that they consider necessary for their business. At five years service, unless you have some excellently enhanced redundancy scheme (assuming you could even convince them to make you redundant), the payment won't be worth anything. So I'm afraid the only real advice is to suck it up and keep on earning until you can find another job. Maybe not your first option, but unless you are able to secure new employment immediately, or have loads of savings that you're happy to spent supporting yourself whilst out of work, the only one.

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I obviously want to leave. But need to know what I can/cannot do first. Complete breach of trust from their actions and imposing a role change on me with a loss of status makes my position untenable. I am so angry right now.

 

Constructive dismissal is VERY difficult to prove!

 

I would strongly advise against it.

 

You could start a grievance, but your employer would know you wouldn't get anywhere with it and would call your bluff.

 

Whatever you do, just know that constructive dismissal is a tough test.

 

Do some research on constructive dismissal and see the test for yourself.

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why is it obvious that you should want to chuck your job in when you are not having your pay and conditions changed? Loss of status? Well would you accept a pay cut and keep the job title?

 

Mnay years ago I was in the TA Initially I was just an ordinary meber of the PBI, no respionsibility whatsoever, just obey orders. Due to specialsist technical skills I was made an officer and all of a sudden I had paperwork, planning, real responsibilities etc. Now, if I was offered an officer's salary to become a private again I would jump at it I doubt if the work would have changed but anything that went wrong would have never have been my fault.

Now you are in the same position, the responsibility for screwing up has moved to someone else so you can get on with doing the humdrum whilst rewriting your CV and applying for other jobs. Your olleagues wont think any less of you unless you lorded it over them and if that was the case you had better volunteer to make the teas for a month as atonement.

 

I obviously want to leave. But need to know what I can/cannot do first. Complete breach of trust from their actions and imposing a role change on me with a loss of status makes my position untenable. I am so angry right now.
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It's not the job title. It's more to do with how it's been handled, the timing of it and to some extent who i will now report to. My new boss has caused much bad feeling in the team and for me in particular. But as new hoss is a favourite of a senior manager, is viewed as can do no wrong. I am more senior ( or was) but will now have to suck it up working to someone who in effect has my job and my team (and my office). I can't wait to discuss my goals, objectives and ambitions in these circumstances. I also have over 25 years service so having invested so much this does not feel pleasant. I want out.

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It's not the job title. It's more to do with how it's been handled, the timing of it and to some extent who i will now report to. My new boss has caused much bad feeling in the team and for me in particular. But as new hoss is a favourite of a senior manager, is viewed as can do no wrong. I am more senior ( or was) but will now have to suck it up working to someone who in effect has my job and my team (and my office). I can't wait to discuss my goals, objectives and ambitions in these circumstances. I also have over 25 years service so having invested so much this does not feel pleasant. I want out.

 

Obviously, you are angry.

 

However, don't let your current emotion determine your future.

 

Action in anger does have serious implication.

 

So exercise caution.

 

Do some research about constructive dismissal

 

Then you will see the high threshold you need to cross.

 

I understand there might be breach of contract

 

especially a duty to maintain mutual trust and confidence.

 

Think of raising a grievance first.

 

But like I stated earlier, your employer might see your bluff.

 

I would advise you exercise caution.

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I'm still unclear if there's a financial impact, or if this is essentially about hurt feelings.

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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No salary change. Maybe i should be glad i will no longer have to manage others or team outputs. But, after many years of hard work this feels a backward step. Why should i be happy with that? Prospects now seem to be nil - years of management experience down the drain and a manager who I fear will not be fair or supportive and will more likely enjoy my discomfort. I will be frozen out. It's more than hurt feelings - i just cannot see how i can get past this and regain motivation and be able to perform well in what is fast becoming a toxic environment.

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No salary change. Maybe i should be glad i will no longer have to manage others or team outputs. But, after many years of hard work this feels a backward step. Why should i be happy with that? Prospects now seem to be nil - years of management experience down the drain and a manager who I fear will not be fair or supportive and will more likely enjoy my discomfort. I will be frozen out. It's more than hurt feelings - i just cannot see how i can get past this and regain motivation and be able to perform well in what is fast becoming a toxic environment.

 

So, look for another job, keeping this one until you find an alternative, unless you

a) find it so distasteful to remain,

b) have the resources to support yourself during your search for a new job, (resigning or getting yourself dismissed affects your JSA entitlement), and

c) you don't believe it true that "its easier to get a job, if you are already in a job".

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abackward step when you have been there 25 years? dont see it. If you were the kind of person to spend a year at a job just to boost your CV before moving on to the next place then yes but since there is no change in salary it is all about self-esteem and your place on the Maslow Hierarchy. If you really cant abide working there any longer the apply for more jobs but chuck it in in high dudgeon because they have changed your leader by slotting someone else in above you- cant really comprehend it. What would you have them do instead, move you to another group or whatever? Now if your skill set made that possible is there a vacancy in another department or area.

As for the hard work part, they do pay you for that and if the salary isnt enough them you should ahve been on your toes ages ago. What title you give your current role on your CV isnt tied to what your employers call it, facilities manager is always a good one as it measns everything and nothing

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