I applied for PIP and was sent for an assessment. It seemed to go fine, but I had a feeling I wouldn't get it, despite having mobility problems due to arthritis, IBS and a heart condition. However, when I received a copy of his assessment, I was quite shocked to see that he blatantly lied in the letter.

He stated that he'd carried out physical tests, which he did not. He stated that I could freely get both arms behind my head and back, which I can't, and my doctor would testify to this. He also stated that I could get up down off the chair and walk without difficulty, which I can't.

If it weren't for these issues, I'd feel fairly philosophical about being denied PIP, as on a good day I can walk more than 20 meters, albeit slowly, and I can prepare a simple meal, which seems to be the criteria for denying PIP.

However, it really irks me that he lied, and my son was with me the entire time and can testify that these tests were not carried out. Is there anything I can do to complain? I'm only aware of an appeal process, but don't feel that the outcome would change so didn't think I had valid grounds.

Appeal, and inform your local MP too.

They all lie, it's what they're trained to do, they've been doing it for years.

Thanks for your reply. However, appealing won't change the outcome, I just want to know if there's a complaints process.

However, appealing won't change the outcome, I just want to know if there's a complaints process.

Yes there's an appeals process, a very well worn one too!

Appealing does change the outcome otherwise they wouldn't have an appeals process in place....you're forgetting that just because you can walk 20 metres and prepare a meal doesn't mean you're not entitled to PIP.

I can do most things, but on other days, I don't even get out of bed or leave the flat, it's these days you need to be telling them about, the days when you are at your worst, not the days in which you're feeling fine and dandy.

The appeals process will be in with their letter stating you're not entitled to PIP.

Thanks for your reply. However, appealing won't change the outcome, I just want to know if there's a complaints process.

There is a complaint procedure, ATOS have their own, don't bother or waste your time and effort, from my experience and from reading other threads this is just a paper exercise, they and like your assessor will both rely on fabrication, no matter what.

There is also The Health Care Professional Council who and in all honesty are the same as those who deal with complaints within ATOS just make excuse upon on excuse they will both come back with the very same answer " its your word against the assessor's " and the assessor will always win, wrong but a fact.

The only way that you will be able to prove to the only person that knows the report is a complete lie, which most if not all are, is to yourself.

Put in for a Mandatory Reconsideration and within a month, which is an compulsory obligation for you to be able to appeal and if as expected that comes back as a rejection again based on a pack of lies appeal the decision, because appealing the decision is the only way you could seek justice.

I was in the same situation and like you a year ago, and won my appeal, if I learned anything from it, the time and all the effort complaining against these lemons was a complete and utter waste of time, forget them, as hard as it seems because you are angry, and rightly so, but they are not accountable for their actions, that's why they do, that's why they get away with it.

Just concerntrate all your energies on appealing the decision and don't give up.

Thanks for your reply. However, appealing won't change the outcome, I just want to know if there's a complaints process.

Appealing could change the outcome angeljs.