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    • How does one obtain the permit? The permit team number is only open between the hours of 9am to 3pm. It says on the website, To obtain an additional 2 hours, the driver must pay a tariff of £3.00 + booking fees in person at our Security Hut, is that how you get the permit also, from the security hut? What a rigmaroll that would be but maybe just another step to take to try and catch people out?  
    • Anotheruser0000 bear in mind that not all Judges are equally versed in the PoFA regulations. Fortunately now most of them are but sometimes a Judge from a higher Court sits in who is well experienced  in Law but not PoFA. and so they sometimes go "offkey" because their knowledge can raise a different set of arguments and solutions. It does seem particularly unfair  when the decision is so  bad . it can also be that in some situations the motorist being a lay person is not sufficiently know ledgeable to be able to counter a Judge's decisions in a way that a barrister could.
    • The argument about the date of receipt is now dead because the PCN  does not comply with the wording  of the Protection of Freedoms Act 2012 Schedule 4.  First reason Section 9 [2] [e]  "state that the creditor does not know both the name of the driver and a current address for service for the driver and invite the keeper—(i)to pay the unpaid parking charges;" Second Reason Section 9 [2][a] "specify the vehicle, the relevant land on which it was parked and the period of parking to which the notice relates;" All your PCN does is mark the time you entered and left the car park. It does not include all the myriad things you do in between-driving into the car park, looking for a parking space-perhaps a disabled space or  parent and Child place@ getting the children or disabled person out of the car then going shopping. Coming back; loading the car with shopping [, getting the children or disabled into the car, taking the trolley back to the store; driving to the exit perhaps stopping to let vehicles/pedestrians cross in front of you etc. so subtracting the driving times from before and after parking can make quite a difference from their time to the actual period parking time. So the upshot is now that only the driver is responsible for paying the PCN and the keeper is not liable at all even if the name of the driver is never known by Nexus so well done for not appealing. You obviously want to keep it that way to make it very difficult for them to win in Court if it ever goes that far. Although your question is now moot since  the same objective has been achieved by the non compliant PCN [ie no keeper liability] just  about the only way to dispute the timing of the PCN would be if one kept the envelope and there was a discernible date stamp on it that did not match the date on the PCN. There is a new Act coming out [and it cannot come quickly enough ] and one of the things required is that parking companies will have to prove the date of sending out their PCNs. We are not the only ones who sometimes doubt the veracity of their dates particularly as the later it is sent [unlawfully] the shorter the period motorists have to benefit [?] from the reduced payment. I haven't seen it on your posts but do you know how long you are permitted to park for free?
    • I was so annoyed and frustrated about the fact this case was lost it's been floating around my head all night. Dave962, are you sure that's what the Judge said? .... It doesn't make sense. Did the judge in fact dismiss the case on the grounds that the defendant did not make an appeal within 28 days? Effectively telling the PPC about the error entering the registration number and providing proof of payment at that time? To me, that's an important point.  
    • The United Autoworkers Union took a risk in a Republican - and often anti-union - part of the US.View the full article
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Virgin Media making it difficult for customer with Dementia.


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My mum was recently diagnosed with Alzheimer's and Vascular Dementia, she has been with Virgin Media since 2011 starting out on a 18 month contract.

 

Five months ago my mum came to live with me, I then went through the process of obtaining a Power of Attorney so I could deal with her housing arrangements ect.

 

A month ago I phoned Virgin Media to cancel her TV services, they said they would need to speak to her and she would have to give them her password.

 

After telling them I had Power of Attorney and my mum had Dementia and could not remember what she did a few hours ago let alone remember a password she was given 6 years ago they said they would have to send her the password.

 

Luckily enough I still have the keys to her old flat as Social Care will not let me surrender the tenancy until they assess her as if I did they would look on it as me making her intentionally homeless.(whilst she waste's £600 a month on rent ect)

 

Virgin Media said they would send a new password in a couple of days, after waiting a week I checked the flat and there was nothing from them.

 

I phoned again weeks ago, again was promised they would send out a password.

 

I was in the flat again last night and all there was from Virgin Media was a new bill for the coming month.

 

I have now cancelled the Direct Debit.

 

Who am I best to contact regarding this.

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

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RIP: Rooster-UK - MARTIN3030 - cerberusalert

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Evening MD, sorry to hear of your Mums poor health,

 

Virgin Bledia are experts at failing to communicate coherently with their customers, some mean feat when you consider they're in the communication industry!

 

Phoning is futile, even emailing them is hit and miss, a letter is preferred, and to their head office, the removal of the DD will be good enough to get their archaic computers into overdrive, they'll communicate with you as soon as their profit stream is turned off!

 

Tom Mockridge is the current CEO...

[email protected]

 

https://www.ceoemail.com/s.php?id=ceo-9632

  • Haha 1

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Thanks for that BB, I had a feeling writing would be the way to go.

I did ask them to confirm they had sent the password after my first call to them but they quoted 'Data Protection' and could not tell me anything.

 

It's the same with Edinburgh Council and their social care telling me not to give up my mums flat when I know for a fact she could not cope even with help and support, they will do anything to keep from helping fund a Care Home place.

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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they quoted 'Data Protection' and could not tell me anything.

Absolutely guarantee, they wouldn't know what section of the DPA they are attempting to use, simply because there is none! Worthy of a complaint in itself IMO.

 

As for the LA, you're right to think they only want what's best for them, however I'd be emailing the local MP regarding their lethargic attitude, you know what's best for mum not some pen pusher!

 

Makes my teeth itch, especially when it comes to close family and ruddy authorities.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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  • 1 month later...

Can you register to administer her account online? I've done this for an elderly relative for whom I have Power of Attorney, although not for Virgin. Usually all it takes info that you already know such as date of birth address, customer number etc.

 

once registered online, initiate the cancellation or use an online chat to cancel. You should be able to pass security checks.

 

now this is a bit of a sneaky method but as I'm sure you know , with dementia, even putting a relative on the phone is challenging for them to understand what the CS operator is asking.

 

Good luck.

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