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    • The incident was 03rd March 2024 - and that was the only letter that I have received from MET 15th April 2024 The charge I paid was at the Stansted Airport exit gate (No real relevance now - I thought this charge was for that!!).   Here is the content of email to them (Yes I know I said I was the driver !!!!) as said above -  I thought this charge was for that!! "Stansted Airport" Dear “To whom it may concern” My name is ??  PCN:  ?? Veh Reg: Date of Incident: 03rd March 2024 I have just received a parking charge final reminder letter, dated 10th April 2024 - for an overstay.  This is the first to my knowledge of any overstay. I am aware that I am out of the 28 days, I don’t mean to be rude, this feels like it is a scam My movements on this day in question are, I pulled into what looked like a service station on my way to pick my daughter and family up from Stansted airport. The reason for me pulling into this area was to use a toilet, so I found Starbucks, and when into there, after the above, I then purchased a coffee. After which I then continued with my journey to pick my daughter up. (however after I sent this email I remember that Starbucks was closed so I then I walked over to Macdonalds) There was no signs about parking or any tickets machines to explains about the parking rules. Once at Stansted, I entered and then paid on exit.  So Im not show where I overstayed my welcome.. With gratitude    
    • Just to enlarge on Dave's great rundown of your case under Penalty. In the oft quoted case often seen on PCNs,  viz PE v Beavis while to Judges said there was a case for claiming that £100 was a penalty, this was overruled in this case because PE had a legitimate interest in keeping the car park free for other motorists which outweighed the penalty. Here there is no legitimate interest since the premises were closed. Therefore the charge is a penalty and the case should be thrown out for that reason alone.   The Appeals dept need informing about what and what isn't a valid PCN. Dummies. You should also mention that you were unable to pay by Iphone as there was no internet connection and there was a long  queue to pay on a very busy day . There was no facility for us to pay from the time of our arrival only the time from when we paid at the machine so we felt that was a bit of a scam since we were not parked until we paid. On top of that we had two children to load and unload in the car which should be taken into account since Consideration periods and Grace periods are minimum time. If you weren't the driver and PoFA isn't compliant you are off scot free since only the driver is liable and they are saying it was you. 
    • Thank you dx. I consider myself well and truly told :) x Thank you dx. I consider myself well and truly told :) x
    • Doubt the uneconomic write off would be registered, unless you agreed to accept write off settlement of the claim. It is just cosmetic damage. All that has happened, is that the car has been looked at and they realised the repair costs are going to exceed the value of the car. If the car is perfectly driveable with no upcoming normal work required to pass next MOT, your current Insurers will continue Insurance and you can accept an amount from third party Insurers to go towards you repairing the scratched bodywork.    
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Virgin Media making it difficult for customer with Dementia.


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My mum was recently diagnosed with Alzheimer's and Vascular Dementia, she has been with Virgin Media since 2011 starting out on a 18 month contract.

 

Five months ago my mum came to live with me, I then went through the process of obtaining a Power of Attorney so I could deal with her housing arrangements ect.

 

A month ago I phoned Virgin Media to cancel her TV services, they said they would need to speak to her and she would have to give them her password.

 

After telling them I had Power of Attorney and my mum had Dementia and could not remember what she did a few hours ago let alone remember a password she was given 6 years ago they said they would have to send her the password.

 

Luckily enough I still have the keys to her old flat as Social Care will not let me surrender the tenancy until they assess her as if I did they would look on it as me making her intentionally homeless.(whilst she waste's £600 a month on rent ect)

 

Virgin Media said they would send a new password in a couple of days, after waiting a week I checked the flat and there was nothing from them.

 

I phoned again weeks ago, again was promised they would send out a password.

 

I was in the flat again last night and all there was from Virgin Media was a new bill for the coming month.

 

I have now cancelled the Direct Debit.

 

Who am I best to contact regarding this.

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

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RIP: Rooster-UK - MARTIN3030 - cerberusalert

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Evening MD, sorry to hear of your Mums poor health,

 

Virgin Bledia are experts at failing to communicate coherently with their customers, some mean feat when you consider they're in the communication industry!

 

Phoning is futile, even emailing them is hit and miss, a letter is preferred, and to their head office, the removal of the DD will be good enough to get their archaic computers into overdrive, they'll communicate with you as soon as their profit stream is turned off!

 

Tom Mockridge is the current CEO...

[email protected]

 

https://www.ceoemail.com/s.php?id=ceo-9632

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Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Thanks for that BB, I had a feeling writing would be the way to go.

I did ask them to confirm they had sent the password after my first call to them but they quoted 'Data Protection' and could not tell me anything.

 

It's the same with Edinburgh Council and their social care telling me not to give up my mums flat when I know for a fact she could not cope even with help and support, they will do anything to keep from helping fund a Care Home place.

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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they quoted 'Data Protection' and could not tell me anything.

Absolutely guarantee, they wouldn't know what section of the DPA they are attempting to use, simply because there is none! Worthy of a complaint in itself IMO.

 

As for the LA, you're right to think they only want what's best for them, however I'd be emailing the local MP regarding their lethargic attitude, you know what's best for mum not some pen pusher!

 

Makes my teeth itch, especially when it comes to close family and ruddy authorities.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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  • 1 month later...

Can you register to administer her account online? I've done this for an elderly relative for whom I have Power of Attorney, although not for Virgin. Usually all it takes info that you already know such as date of birth address, customer number etc.

 

once registered online, initiate the cancellation or use an online chat to cancel. You should be able to pass security checks.

 

now this is a bit of a sneaky method but as I'm sure you know , with dementia, even putting a relative on the phone is challenging for them to understand what the CS operator is asking.

 

Good luck.

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